Service Training

Curriculum vitae

ALOK NEGI

Residential Address: Vill & P.O. salna

Pokhari chamoli

Uttarakhand

246473

Mobile 974-********

Email: ************@*****.*********:************@*****.***

Skype: alok.negi6

Date Of Birth: 12Th July 1993

Area of Specialization: Food and Beverage Service

To be an integral part of the Hospitality Industry through smart and hard work, Enthusiasm, Initiative and a learning attitude towards any assignment taken up, working with the sole Aim of guest satisfaction and achievement of organizational goals. My goal is to become the point person for (position) within (company), utilizing and building upon my skills, seeking out professional development.

Professional Synopsis :

I have completed my internship at TAJ GATEWAY Ahmedabad. I have been worked with FORTUNE LANDMARK INDOREE BY ITC for 11 months. Presently I am working in ORYX ROTANA Doha Qatar from 19th April 2014. Presently looking for profiles related to hospitality industry & private/govt. Company also.

Self assessment :

Willingness to learn, excellent written and verbal communication skills, ability to deal with people diplomatically, self-motivated and hard worker.

Academic Credential:

●Three Year B.Sc. degree in hospitality and hotel administration from uttarakhand open university with first class.

●Sec. School examination from UA board 10th) C.B.S.E India 2008 with A grade.

●Sr. Secondary School examination from UA board (12th) C.B.S.E. India 2010 with A+ grade .

WORK PROFILE :

presently working :

Organisation Oryx Rotana Doha

Designation Waiter

Duration from April 2014 to

Present.

Company profile:

Awarded as Favourite Hotel in Doha.

Oryx Rotana - Doha, Qatar’s Leading Business five star luxury business hotel in Doha offers luxury accommodation and lifestyle. Its facilities include a total of 11 meeting rooms for its conferences and meetings in Doha.

Restaurant profile:

Awarded as favourite brunch for last two consecutive years and top 10 ranks in trip advisor.

Key role :

●Responsible for conduct training for the assigned waiters as per the departmental SOPs.

●Responsible for taken care of the pool bar (SPLASH) for two months.

●Great & seat customers and serve them in a professional, discreet & personalized way.

●Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.

●Consistently monitor the assigned waiters for their tasks.

●Practice good customer relations in order to get good business for the company.

●Responsible for maintaining hygiene and cleanliness standards in the outlet/service areas.

●Responsible for building thorough knowledge of food and beverage served in the restaurant.

●Responsible for approaching tables and taking orders for beverages and food.

●Responsible for the taking feedback from the guest regarding the food and reacting on the feedback.

●Responsible for the upselling the speciality of the outlet or of the buffet to make the guest memorable their experience.

●To be able to use micros and understand all features available.

●Responsible for proper charging and billing of guest consumption.

●Responsible for maintaining appropriate inventory and proper condition of equipment and operating supplies

●Responsible for maintaining as less as breakage in the outlet and service area.

●Responsible for making sure the outlet gets ready before the operation gets started for smooth operation.

●Responsible for the handling the bar if the barman is on off duty or not available.

●Responsible for the ordering the store requisition and purchase order for the bar fruits.

●Responsible for the doing hostess jobs in the morning when she is on off duty or not available.

worked with :

Organization : ITC fortune landmark

Indore

Designation : guest service assistant

Duration : June 2012 to May 2013

Responsibility:

● Greeting the customers and escorted them to their tables and making them sit

●Presented menus and taking the order for the drinks and food.

●Answered questions about the cuisine, making recommendations upon request.

●Recommended wines and other drinks to customers.

●Wrote customers’ orders and conveyed to kitchen staff.

●Pick-up the food as per the order and served it to the guest with sequence of service.

●Checked to ensure that customers are enjoying their meals – took action to correct any issues, as needed.

●Taking the dessert order and the tea/coffee order, and after finishing their dessert asking for the digestive.

●Prepared bill/receipts and collected payment from customers.

●Thanks the customers and make the memorable farewell of them to come again.

●Cleaned tables and other areas as needed, after clients departed.

Internship :

Organization :taj gateway umed

Ahmedabad

Designation : Trainee

Duration :Aug. 2011 to Feb. 2012

Job description :

Did training in all the six major departments as follows : f&b service, f&b production, front office, bell desk, housekeeping, laundry

Learned how to carry the bussing tray

How to do the polishing

How to maintain the back area

How to take the order from the clients and delivered it as per the K.O.T.

in the production, how to do the labelling

KEY SKILL :

Language known:

●English

● Hindi

● Gadwali

Professional Skills:

●Teamwork

●Self-motivated

●Fast learner

●Adaptability

●Proactive

●Confident

●Always looking forward to accept challenges in work.

●Comprehensive problem solving abilities,

●excellent verbal and written communication skills,

●Ability to deal with people according to the situations,

●willingness to learn,

●Team facilitator & hard worker

● Dedicated and sincere in fulfilment of goals.

●Hardworking and devoted with good leadership capabilities.

●Good communication and skills.

●Ability to interact with all levels of people and capacity to convince.

Technical skills:

●Micros

●FBM

Hobbies

●Keeping and gaining Knowledge of food & beverages services,

●Making friends,

●Tracking

●Swimming

●Listening to music & Reading books

●Playing cricket

Achievement :

Won the cricket series at the graduation level.

•Part of the hotel cricket team in 2014

•Got positive feedback about service 7 times in trip advisor in a month and 3 times in market matrix to take the restaurant rank in top 15 out of 650 restaurant .

•Been employee of the month twice.

Activities at School:

●Played with the Cricket team at inter school level.

●Participated in various culinary competition’s

●Participated at various cultural and sports activities at school level.

Special training received :

Basic food and hygiene.

Fire, health and safety

F&b up selling

Symphony

Cashiering training

Ecolab training

Reservout

Declaration:-

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

ALOK NEGI

*reference are available on request

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