Opertions Director/ Manager

JOSEPH LEPPERT

**** ****** **** * **********, MD 21236 l 443-***-**** l ****************@*****.***

Business Operations Director/ Manager

Dedicated business professional, with a versatile management skill set, developed through experiences as an Operations Manager and Assistant Vice President, seeks to leverage professional skills and insight to direct operational functions and resolve employer challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and the bottom line.

Key Skills

Teambuilding & Supervision

Staff Development & Training

Lean Management

Project Leadership

Financial/Budget Management

Expense Reduction

Contract Analysis/ Negotiation

Process Streamlining

Database Development/ Records Management

Advanced Technology Skills (MS Office and other applications/systems)

Experience

Williams Scotsman Incorporated, Baltimore, MD

2005 to Present

Document Compliance & Operations Support Manager, 2015 to present

Operations Administration Manager, 2005 to 2014

>> Direct and manage the operations of five business units, including Contract Document Review & Compliance, Insurance Review & Compliance, Document Imaging, Licensing, and North America Mail Operations.

>> Demonstrate financial management and budgeting skills by making sound business decisions based on hard data. Align budgets to support the formulation of policies and strategic plans for future growth.

Improve operational efficiency by measuring staff productivity with measurable goals and adjusting processes as needed.

Results:

>> Implemented Lean Management concepts which correlated in a cost reduction of over $90,000 a year.

>> Negotiated with Fed Ex and UPS to update contracts with a savings of over $100,000 a year.

>> Analyzed and negotiated a new Mail Vendor Contract that included new enhanced processing equipment & technology improvements and saved the company over $27,000 in lease savings.

>> Eliminated 20 plus hours of overtime by cross-training/ merging business units, implementing process improvements, and reallocating staff and resources to meet targets.

M&T Bank, formerly Allfirst Bank, Baltimore, MD

1998 to 2005

Assistant Vice President/ Retail Lockbox, 2004 to 2005

Officer/ Wholesale Lockbox, 2000 to 2004

Manager/ Accounts Reconcilement, 1998 to 2000

>> Managed a three million dollar budget and directed staff of over 70 employees in a department operating 24 hours a day and 7 days a week.

Results:

>> Reallocated employee hours, sold unnecessary equipment, analyzed/ downsized vendor contracts which saved over $300,000 in costs per year.

Established and executed an incentive program that improved production output for reconcilements and statements from 5 days to 3 days. Incentive program used as a model within operations.

>> Prevented M&T Bank from experiencing millions of dollars in exposure with the Brooks Dauphin reconcilement.

>> Organized and directed a comprehensive relocation to a new facility.

Education

University of Baltimore, Baltimore, MD

Bachelor of Science Degree, Business Management, Cum Laude Honors

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