Customer Service Data Entry

ZOSIMA L. CURRI

**** ******* **** ****

Cold brook, NY 13324

Home Email: ************@***.*** Home Phone:315-***-****

CAPABILITIES SUMMARY:

. Reliable, hardworking, well organized and willing to accept new responsibilities.

. Ability to handle multiple priorities and deadlines.

. Self-starter and have the ability to meet deadlines and get along well with others.

. Utilize a variety of office equipment such as: computer,fax/copying machine, printer

and calculator.

PROFESSIONAL EXPERIENCE:

Trade Processor, Reimbursement Department,

Bank of New York Mellon November 19,2007-December 2015

. Processing Reimbursement for different bank

. Verify information that there is an authorization to pay for that bank.

. To check if there is a changes for the payment we have to check if there is an

amendment .

. Verify Mail log if all the mail received that need to be paid is paid.

. Data entry for the mail received that day.

. Verify authorization and amendmenst if it's entered right.

. Verify cancelled payment.

. Verify global collection if it's entered right.

. Store completed documents in appropiate locations

. Maintain logs of activities and completed work

. Compare data with source documents, or re-enter date in verification format to delete errors.

Trade Specialist: Import Department/Domestic Outsourcing

. Responsible for the timely advising, issuance and or verification of letters of credit and Amendments.

. Examination of documents for accuracy and timeliness.

. Processing payments to international customers.

. Answering the phone and providing customer service.

. Sending out packages and tracking their progress on the computer

. Calculating the most cost efficient way to mail packages.

. Maintaining a tickler file to track the progress of correspondence ensuring it's timely arrival.

. Provide administrative support to other sections when it is need ensuring that all works gets completed

Senior Operation Representative, Utica Savings Bond Sold Department

Bank of America November 1,2004-August 2007

. Process Savings Bond Application to include:

Verify the information that the customers filled out their application.

Call the customer when they have missing information in their application except for their

social security number.

. Prepare and sent a report to Proof of how much is the total savings bond sold on that day.

. Scan the customer savings bond application per batch(40 applications per batch)before

. Verify the old date of the customer savings bond application and cleared them in the

system.

. Send letter to the customer regarding their application (like missing social security no.) to fill it out and send it back to us.

. Prepare internal reports on how many batches were being processed during the day.

Senior operation Representative, Research Department

Film & Image Fulfillment, Fleet Boston/Bank of america June 2004-October 2004

Operation associates II, Research Dept.,Fleet Boston...Dec.2001 - June 2004

Operation Clerk I, Research Dept. Fleet Bank 1998 - 2001

. Worked wint IMS, photo retrieval, learned how to do fiesta in the system

. Data entry of items and compy with requests from the Court Order Processing. . Prioritized and items request to be data entered daily.

. Looked up ECP'S, ATM, CREDIT MEMO and DEBIT MEMO using mainframe application.

. Know how to operate fleet system including pega and infopac.

. Produced photocopies of checks, deposits and batch tickets using an image link

Digital Workstation.

. Reports on a daily basis in the Distribution Area any problems with wrong items,

missing offsets,best photos, etc.

. Produced photocopies of checks for large item deposit of 75 photos or more.

. Produced photocopies of checks for redo's and special urgent requests.

. Retreived bank statement and trace.

. Worked in the Image Link Digital Workstation.

Bookkeeper/Accounting Clerk 11 years)

Lanao Milling Corporation, Iligan City, Philippines. . . . . . 1980-1991.

. Maintained and updated accounts payable, accounts receivable, and all other books and

registers utilized by the company.

. Maintained subsidiary ledgers, and accurately posted all transactions into the general

ledger from source documents.

. Prepare monthly bank reconciliation statements and subsidiary reports.

. Checked & reconciled everyday Cash Sales Report submitted by employees.

. Utilized a variety of office equipment such as fax,copy machine, printer and calculator.

. Typed organized reports and maintained an alpha-numerical filing system.

EDUCATION:

1998-Computer...Windows, MSWord,MS Outlook, MS Excel

1979-Graduated..Bachelor of Science in Commerce, Accounting Major

Iligan Capitol College, Iligan City, Philippines

1976-Graduated..secretarial Course, Iligan capitol college, Philippines

CERTIFICATE:

` 6 Months training for Trade Specialist

Trained for OFAC Compliance (Office of Foreign Assets Control)

Volunteer Experience:

2004-Present Help put together the Asian Heritage Event by bringing artifacts and cooked

different Asian dish.

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