Customer Service Assistant

LADORRA L. CARROLL

**** ********* *****, ****** ** 630-***-**** acus3k@r.postjobfree.com

Qualifications Summary

• Executive assistant position allowing for demonstration of organizational, customer service, and communicative skills proven by several years of experience

• Experienced professional, providing detailed information to affiliate networks and customers

• Self-starter requiring minimal supervision, a conscientious employee that considers the needs of the department and the well-being of my co- workers

• Diplomatic and tactful with professionals and non-professionals at all levels Technical Skills

• Expense Reporting

• Meeting and Travel Support

• Event Oversight

• Outlook/Calendar Organizing

• PowerPoint

• Business Correspondence

• Vendor Management

• Telephone (incoming/outgoing)

Professional Experience

BMO Capital Markets – Chicago, IL

Executive Assistant: December 2011-Present

• Prepared several Managing Directors’ complex and frequently changing travel arrangements/coordinate pre- planning of trips

• EA second support for Head of Trading Products

• Prepared expense reports/reimbursements, agendas and account/budget reconciliation

• Update and chase delegated tasks to ensure progress to deadlines

• Compose correspondence/reports

• Monitor access to records to maintain and protect their security Receptionist: July 2011-December 2011

• Greet clients and customers, determined the nature/purpose of visit

• Maintain calendar schedule for conference rooms

• Route calls elsewhere as needed

• Handled incoming outgoing packets (FedEx, UPS, etc.) JP Morgan Chase – Downers Grove, IL

Administrative Closing Coordinator/Auditor: December 2010- July 2011

• Accurately procure required documentation from title and insurance companies

• Audited broker submissions and fees

• Ensure system data was in compliance

Wells Fargo – Lombard, IL

Administrative Closing Coordinator/ Auditor: June 2008-December 2010

• Ensured data entries were in compliance within guidelines

• Prepared closing documents for FHA, VA, and Purchase loans

• Coordinated closing dates and times with Loan Officers and Clients

• Handle all inquiries within my capacity

• Prepared closing documents for initial closings

Washington Mutual – Downers Grove, IL

Office Administration: May 2005-June 2008

• Maintained and organized Calendars

• Arranged meeting facilities

• Provided back-up materials for callbacks

• Update and manage index

• Prepared and organized travel/expenses

Encore Credit – Lombard, IL

QA (Quality Assurance) Auditor, Jr Acct Manager: December 2003-May 2005

• Provide back-up materials for callbacks

• Loan preparation for audited files

• Direct liaison for brokers and title companies

Law Office of Codilis & Associates – Burr Ridge, IL Document Control Assistant: June 2001-December 2003

• Updated client case status in system

• Imaged and uploaded files for all department links and attorneys

• Monitor access to records to maintain and protect their security Education

Major: Associate of Arts

College of DuPage, Glen Ellyn, IL

(Projected Completion 2016)

Organizations/Achievements: Certificate of Business Management from Davea Career Center Activities/Memberships

• Volunteer for American Cancer Society

• 5Linx Telecommunications

• Youth counselor for Young People’s Department (YPD) with Du Page AME Church

• Ambassador for BMO Employee Giving Campaign 2013

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