Rachna K. Sethi

Senior Project Manager/ Program Manager

acurzx@r.postjobfree.com

Mobile: 973-***-****

Career Summary:

Implementation Technology Project Manager / Program Manager with over 10 years of

experience, who can build, lead and operate exceptional organizations that are highly

focused on continuous service quality improvements, cost efficiency and customer

satisfaction.

Fundamental understanding of Program & Portfolio level reporting and control

Highly motivated, energetic Manager with great success in inspiring departments and

personnel in matrix organization to achieve project objectives.

Understanding of Financial and Program Delivery objectives with Creation of

Processes and Framework for a Saves Management office within a Financial

Organization.

Recognized as thorough, tenacious and accountable professional with consistent

record of executing on schedule and within budget projects.

Diverse, hands-on professional with a solid track record in resolving critical problems

by developing and implementing creative solutions

Strong organizational, analytical, team building skills. Work well independently and

with multidisciplinary groups.

Unique ability to project manage multiple projects, meet difficult deadlines while

staying within budget.

Demonstrate keen expertise in all facets of project life-cycle development, from initial

feasibility analysis and conceptual design, through implementation, quality review, and

enhancement

Excel at delivering simultaneous large-scale projects within budget and time

constraints, complemented with outstanding capability to lead, coordinate, and train

technical teams to provide innovative business solutions

o Responsible for the full life cycle management of large IT projects

Delivers full project objectives on time and on budget as well as contributes to

development of high-level business cases and post-implementation benefits estimates

and recovery plans.

Dedicated and highly committed teamwork towards the successful completion of the

project.

Directed projects and programs in adherence with PMI methodology governing project

planning, execution, management, and closure, with special attention to communications

and risk management.

Professional Certifications:

Cisco Certified Network Associate (CCNA)

PMP-Project Management Professional(PMP)- IN Progress

Rachna K. Sethi

Senior Project Manager/ Program Manager

acurzx@r.postjobfree.com

Mobile: 973-***-****

Technical Skills:

Networking Concepts:

LAN/WAN Architecture, Routing, TCP/IP, DHCP, DNS, Frame Relay, ISDN BRI/PRI Lines,

VPN, VLAN, STP, MPLS,.

Software Applications:

MS office suite, Microsoft Project (9+ Yrs.) Microsoft Power Point, Microsoft Excel,

SharePoint, Qlikview, Meeting Sense, Project Vault, Planview, Sharepoint

Work Experience:

Citihub Consulting

Senior Consultant/ Program Management Professional

06/09/2014- Present

Leading a Change Order Process Assessment for a Major Payroll Client ADP

o As the Lead Project Manager on this:

Understand the baseline capabilities of the change order Process

Develop of a set of change criteria, classifications and controls to enable

appropriate review of changes for impact and risk assessment

Elevate the scope of the change order machinery from procedural to an

outcome focused effort

Review and make recommendations to improve the quality and accuracy

of change review meetings and related activities

Lead a Network Assessment Review for AIG Financial as the Lead Project Manager

o As the Project Lead for AIG expectations include to build a strategic roadmap to

improve support of AIGs global business network.

o Key Project Management Responsibilities:

Track project attributes (action items, ownership, deliverables, timeframes, milestones), provide

status updates and coordinate key meetings

Responsible for a Saves Management office Delivery at Bank of America Site as a Citihub Consultant

o Background on Saves Management Office: Current Saves Management Office

(SMO) at BAC has leveraged Citihub assistance to scale and govern its

process to deliver GNIS (Global Network Infrastructure Solutions) savings

commitments for 2014.

o $250M in saving must be found for 2014 as part of the Cost Reduction Program

o Objective: Capture saves Ideas and evaluate their viability

Created Work Breakdown structure for deliverables needed to achieve Cost Savings,

Defined Project Scheduled and Milestones, Identifying Resource Requirements,

Added validated Idea to Pipeline.

Expertise across every layer in the technology stack and responsible for delivery of

Financial numbers for GNIS Infrastructure in APAC Region, EMEA and US.

Rachna K. Sethi

Senior Project Manager/ Program Manager

acurzx@r.postjobfree.com

Mobile: 973-***-****

Creation of Senior Leadership Team PowerPoint Presentation to report Financial

numbers achieved in GNIS Infrastructure Space

Provided and managed the Frameworks for Pipeline management, SMO governance,

SMO Program management, SMO Tools, Reporting and risk/issue Tracking

Trained and Coached Bank of America SMO Staff in the SMO tools, process and

frameworks.

Worked with Interfacing groups: E.g. Finance, supply management, operations,

Architecture & Engineering, Product, Relationship Management

CDI LLC

Senior Project Manager

04/14/2014- 06/04/2014

Managing multiple/simultaneous projects from beginning to end.

Assisting in defining project scope, goals and deliverables that support business

processes in collaboration with other CDI and Customer stakeholders.

Developing full-scale project plans and associated communications documents.

Estimating the resources and participants needed to achieve project goals

Drafting and submitting budget proposals, and recommend subsequent budget

changes where necessary;

Negotiating with other CDI managers for the acquisition of required personnel

Determining and assessing need for additional staff and/or consultants and makes the

appropriate recruitments recommendations if necessary during the project cycle

Setting and continually managing project expectations with team members and other

stakeholders.

Delegating tasks and responsibilities to appropriate personnel

Presidio Network Solutions

Senior Project Manager

01/03/2012- 03/12/2014

Senior Project Manager implementing projects for small to Large Enterprise Clients

o Unified Communications Upgrades ( CUCM Upgrades, IP Telephony, Video,

Telepresence)

o Experience working with Virtualization deployments, Avamar implementations,

physical and virtual data center migration.

Responsible for providing beginning to end project management for Medium to Large

Local Area Networks, Wide Area Networks, Security, VPN, Wireless and IP Telephony and

server installations.

Review Scope of Work, Control Budget, manage and dispatch Presidio and/or business

partner engineer resources. Perform detailed scheduling utilizing MS Project and hold

status review meetings with the clients.

o Create the project plan utilizing Microsoft Project.

Rachna K. Sethi

Senior Project Manager/ Program Manager

acurzx@r.postjobfree.com

Mobile: 973-***-****

o Confirm hardware ordering and subsequent shipping utilizing the Channel Online

order placement tool and the Cisco Ordering Status Tool, EMC Power link tool, or

other appropriate on line application.

o Orchestrate the project kick-off meetings (internal and external).

o Monitor progress and report on same.

o Mitigate any issues surrounding delivery of the project.

o Collect, consolidate and distribute all pertinent project/task documentation to the

project sponsor and to the Presidio Enhanced Services Division.

Responsible for the full life cycle of CISCO Unified Communications, Network

Infrastructure, and wireless implementations for companies within the tri state area.( e.g.

Tory Burch, Tiffany & CO, Louis Vuitton)

Extensive Knowledge of Datacenter/VBlock Implementations for Clients such as Siemens

Hearing Instruments, Multiplan Inc.

o Coordination with EMC for Data Center Upgrade

o Coordination with internal/External Stakeholders for Vblock Implementation

o Global Wireless role out

o Cisco SAN Refresh

o Complete Backup Virtualization

o Server Virtualization

Deployment of Switch upgrade ( Nexus 7k, 5K) for the Metro Switch Project at Tiffany &

CO( Locations: Queens, Pelham NY, New York, New York, Whippany & Parsippany)

Managing multiple small-to-large scale projects involving Network and Communications

Infrastructure including IP Telephony/VoIP, Routing, Switching, and Security and Wireless

technology deployments across the Tri-State area.

Served as technical knowledge expert and key advisor on complex voice

telecommunications platforms, and as highest-level technical /project management

resource and escalation point. Coordinates all voice requirements including user adds,

moves and relocations. Supervised all new and upcoming voice projects

Identified and closely monitored risks & issues; planned mitigation, avoidance or

acceptance. Actively involved in implementing organization change management

strategies including communication, business process re-engineering, functional and end-

user training.

.

ADP

Network Project Manager

12/2010- 12/2011

As a senior project manager at ADP proactively managed global projects to ensure

impediments for team members that were identified and removed quickly by developing

sound project team communication, change control processes, collaborative team

environment, and a team approach to develop practical solutions which resulted in

achievement of planned milestones on time.

Rachna K. Sethi

Senior Project Manager/ Program Manager

acurzx@r.postjobfree.com

Mobile: 973-***-****

Accurately tracked and reported project progress against planned schedule and budget at

a frequency that allows for early detection of variance, early assessment of corrective

options, early decision on corrective action, and implementation of solutions that permit

the project to stay on schedule as Senior Project Manager / Project Manager

Successfully managed 6 different Projects within the ADP environment

o These Projects include Physical Site Audit (risk mitigation) for all 150 sites within

the ADP Environment, MPLS Cut Over for Qualified ADP sites, Remote Access

Conversions for the Data Centers in ADP, Decommissioning of DNS/DHCP servers

to point to ADP Corporate, Upgrading to Newer Versions of Firewalls and Load

Balancers needed within the ADP environment.

Responsible for managing tasks with engineers on timely audit of each site, data

collection, documentation, photographing each ADP location and remediation and design

of each location.

Experience managing network services projects including Data, Data Services (Routing

Architecture, DNS, Load Balancing, Remote Access)

Exposure as a Data warehouse Project manager

o Responsibilities include recommending optimal systems of record, information

architecture and technology infrastructure

o Overall planning, budgeting, resource allocation, design, development, project

management for new client engagements and phases.

Following through with the Decommission of each Server, which included identify and

sites and devices in scope, Analyzing, Strategizing a migration plan, Migrating the server

from the remote site to ADP corporate and decommissioning the server.

Develop and maintain technical and project documentation and provide leadership and

motivation to project team members throughout project life cycle.

Consult with management and review project proposals to determine goals, time frame,

funding limitations, procedures for accomplishing project, and allocation of resources

Communicate with direct management on ongoing status, milestones, successes, and

project risks

Status updates posted on common SharePoint site for upper management, VP level to

view.

Consult with management and review project proposals to determine goals, time frame,

funding limitations, procedures for accomplishing project, and allocation of resources

Work closely with end users, business technologists, and others to understand and

prioritize business goals and information needs.

Manage end-to-end technology infrastructure services relative to Delivery, Quality, and

Cost.

Daily Project management tasks included, Project Plan updates, meeting minutes(Action

items) after each conference call, Project status updates, Bi-weekly calls involving the

stakeholders of each project, and proposed project budgets.

o Working with Voice engineers to meet deliverables on implementation of this New

Protocol to ADPs Infrastructure.

Rachna K. Sethi

Senior Project Manager/ Program Manager

acurzx@r.postjobfree.com

Mobile: 973-***-****

AT&T 01/2008

12/2010

Network Project Manager (BVOIP)

Served as a critical team member to the Business Voice over IP (BVOIP) Center of

Excellence, by managing incoming business-to-business (B2B) customer requests for

Voice over IP service products.

Developed & document empirical processes to obtain & analyze data generated

across various data sources & normalize results across multiple projects

Hands-on expertise in Voice over IP (VoIP) and web-enabling business processes

Implement project plan & processes for customers to port their current telephone

services to Voice over IP (VoIP).

Manage the end to end delivery of Business Voice over IP (BVOIP) services to AT&T

customers.

Responsibilities include managing the installation of dedicated Wide Area Network

connections at various speeds, from AT&T Common Backbone to various customer

locations.

Actively manage risks and prioritize work to ensure that BVOIP is enabled without

service disruption to the customer

Implement project plan & processes for customers to port their current telephone

services to Voice over IP (VoIP).

Received increasing responsibilities by upper management to enhance efficiency and

productivity of the department and BVOIP products as a whole as well as serve as back-

up for team lead.

Manage, deliver and deploy aspects of network architecture, design, engineering and

detail network specifications in order to migrate clients from current network environment

to the new environment.

Resolve intermediate to complex events that prevent the successful turn-up of new

BVOIP services or features timely service activation and migration for 5 customer projects

saving AT&T/SBC $5. Million in government penalties.

In-depth understanding of IT infrastructure as it relates to project management and

applications.

Held weekly project Management meetings, which involved Engineers, upper

Management, and other parties involved in the project.

o Project Meeting Minutes, Bi-weekly calls, Status Updates, risks and deliverable

dates were all part of the daily routine of project management at AT&T.

EDUCATION

Bachelor in Biological Sciences/ Minor in Chemistry

University of Illinois-Chicago

Rachna K. Sethi

Senior Project Manager/ Program Manager

acurzx@r.postjobfree.com

Mobile: 973-***-****

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