Administrative Assistant Customer Service

Janet Crafton

acuru4@r.postjobfree.com

Phone Number: 501-***-****

Administrative, Insurance, Customer Service and Management

Computer literate: Word, Excel, Access, Database Management, Internet, Social Media.

Willing to take on additional responsibilities and challenges and works effectively as a team member

Administrator and Support/Office Manager/Clerical, with experience in a multiple office setting

Maintain patient confidentiality in accordance with HIPPA and all regulations

Ability to multitask in a diverse and fast paced environment

Customer service and listening skills; highly motivated, creative and flexible

Possess effective planning, organizational, communication, presentation and interpersonal skills

Professional making managerial decisions, using discretion and highly confidential information

Excellent in sales, fundraising, events planning, organization and management

Summary

As I return to the work force, I am looking for an Administrative positon with a quality organization, for a long term basis. I have excellent Clerical and Administrative Skills and I know the Microsoft Office software. I excel in a face paced environment and function well with multiple tasks and diverse individuals.

Experience Summary

Caregiver

Mother in my home, Little Rock, AR; September 2009-Present

I cared for my Mother, with Dementia. She now in nursing facility and I am able to return to work.

Administrative Experience:

Assistant to CEO, Ehrenberg and Associates, January 2006 – May 2008

Assisted as needed in this Insurance and Finance office. There were major staff issues which I filled in as needed. I managed the telephones, messages, schedules for CEO and visiting dignitaries, completed forms, drafted correspondences and organized office and as needed.

Temporary, Clerical and Administrative Assistant Wake Forest Bowman Gray Hospital, Winston-Salem, NC November 1993 – March 1995

Served as needed in a variety of clerical positions. I had a long term assignment for the Chair of the Cardiology Department; also a receptionist, clerk, secretary and Administrative Assistant.

Administrative Assistant to the Director: Jewish Federation of Arkansas, Little Rock, Arkansas, 1993 – 1993. Returned to the Federation. There was a major staff change and there was no one else in the state who had worked at the Federation. I worked with the new Director as organized the agency. I was responsible for the telephone, all clerical, bookkeeping, correspondence, mailings and assisted with all events.

Assistant to CEO and President: Carroll Mortgage Company, Little Rock, AR

March 1985-February 1986 (Temporary Assignment for Vice President due to illness)

Assistant to the President and CEO of mortgage company; assisted with loan applications and process; assisted CEO with all aspects of managing company, observing market for purchasing monies for loans; CEO was President of Mortgage Association and coordinated events; clerical and other duties as needed.

Executive Secretary: Jewish Federation of Arkansas; August 1982 – June 1984; Little Rock, AR.

Responsible for all clerical needs, bookkeeping and assisted with organization of events, speakers, fundraising; filled in for Director absences and made management decisions.

Temporary Clerical Support, Wake Forest Bowman Gray Hospital, Winston-Salem, NC November 1994 – March 1995

Served as needed in a variety of clerical positions. Long Term assessment for Chair of the Cardiology Department. I was a receptionist, clerk, secretary and Administrative Assistant; organized the Residents meetings with the Chair; coordinated luncheons for residents, medical students and physicians.

Administrative Assistant: Jewish Federation of Arkansas, Little Rock, Arkansas, 1994. Returned to the Federation. There was a major staff change and there was no one else in the state who had worked at the Federation. I worked with the new Director as organized the agency. I was responsible for the telephone, all clerical, bookkeeping, correspondence, mailings and assisted with all events.

Secretary: University of Arkansas for Medical Sciences, Surgery Department, 1989

Worked for three surgeons in their Administrative Office; Responsible for all clerical duties including typing, filing, completing M&M Daily Reports, scheduling, messaging faxes and telephones.

Secretary: University of Arkansas at Little Rock; 1988 – 1989; Department of Research: Responsible for typing reports, research material, bookkeeping and filing.

Assistant to CEO, Carroll Mortgage Company, Little Rock, Arkansas, March 1985-February 1986

Assistant to the President and CEO of mortgage company; assisted with loan applications and process and with all aspects of managing company, observing market for purchasing monies for loans; clerical and other duties as needed.

Intern, Public Relations in Auditor’s Office: 1993-1984 assisted with speech writing, correspondence, covering and locating all news reports and brief Director of Revenue: responsible for all personnel changes, correspondence and created and organized the entire system for every Revenue employee, past and present.

Assistant, Employment Security Office: 1981-1982; Support staff during one of the largest unemployment times for the state, assisted with processing unemployment application; and clerical duties

Executive Secretary: Jewish Federation of Arkansas; August 1982 – June 1984; Little Rock, AR.

Responsible for all clerical needs, bookkeeping and assisted with organization of events, speakers, fundraising; filled in for Director absences and made management decisions.

Personnel Assistant: Director of Department of Revenue, 1979 – 1980; processed all forms related to any personnel; Created and organized a system to allow access of records

Insurance Experience: Insurance Agent: New York Life Insurance Life Insurance Company, March 2008-July 2009

Sold insurance; worked with clients to evaluate needs; obtained confidential information for application; obtained referrals and marketed my company and myself to all areas of personal and business markets. Insurance Agent: State Farm, Hart Insurance Company, Little Rock, AR; April -December 2005

Made appointments for outside Life agents using Agency customer base and cold referrals; assisted clients; processed payments and other clerical duties as needed. This was a temporary position.

Account Representative: Lincoln Financial, Greensboro, NC; May 2000-May 2001

Sold insurance and serviced Agency policies; obtain referral; made appointments from cold calling.

Account Representative: Met Life Insurance, Winston-Salem, NC; March 1995-April 1997. Sold insurance; solicited and worked with clients to meet needs; completed obtained personal information for application; obtained referrals. Participated LUTC classes; known as the “Cold Calling Queen” as I had no natural market in NC; Left to raise niece with complex issues.

Management and Professional: Executive Director, Arkansas AIDS Foundation, Little Rock, Arkansas; May 1992-November 1992

Organized agency from finances ruin and provided stability within 45 days; brought accounts current; tripled facility; increased staff and counseling opportunities; created food bank; provided transportation; housing; weekly testing with certified counseling; educated communities, public relation; fundraising and public relations and worked with bring AIDS agencies together. Coordinator, Drop Out Prevention Program

Little Rock School District, Little Rock, Arkansas; February 1989-June 1992

Administered the Drop Out prevention; worked with students for re-enter; evaluated for academic and social needs; made referred as appropriate; procured facilities and all materials; provided safe environment; Cooperated with Districts; parents, and courts. Maintained data for grants and district needs.

Research Assistant, University of Arkansas at Little Rock, May 1987 – May 1988

Conducted telephone and on personal visits of all Arkansas Manufactures to determine all needed resources and all products manufactured. Created the Cross Match Project for AEDC

Assistant to City Manager

City of Little Rock Little Rock, Arkansas; May 1986 - December 1986

Worked as Assistant to City Manager in all areas as needs; worked with department wrote and reduced departmental budgets, constituent concerns, press; organized city board meetings and Board of Directors.

Campaign Coordinator, AR, TX, GA, NC (variety of local, state, issues and national campaigns)

1996 – 2014; Political Consultant: Supervised and managed volunteers, public relations, canvass materials; fundraising; event planning; telephone banks; and all other duties as needed.

Fellowships Education

Arkansas Institute of Politics and Government, 1981

North Carolina, Institute of Politics and Leadership, 1999

Education

University of Arkansas at Little Rock,

Bachelor of Arts, 1986

Communication and Liberal Arts

Continued Education

Forsyth Community College, Winston-Salem, NC, 1998 - 1920

Took multiple core classes for Master’s Program

Licenses & Certifications

Licensed to Sell Life, Health and Long Term Care, DI in Arkansas, 2005 - 2010.

Licensed to sell Life, Health, LTC, and DI

Licensed by SEC License, Series 6, North Carolina 1995 – 1999

References: Available upon request

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