DOREEN M. DELQUADRO

P. O. Box ****, Salt Lake City, Utah 84110

(P) 843-***-****; (E) acurtk@r.postjobfree.com

SUMMARY

Teaching, Training, Customer Service and sales Skills: Retired Special Education Teacher, Certified Corporate Instructor, Customer Service and Sales Professional with proven experience providing exceptional service to a variety of constituents. Uniquely skilled at being able to identify needs and develop a plan to meet those needs accordingly. Highly motivated, energetic, organized, and able to adapt quickly to new situations. I am able to:

multi-task, problem-solve and organize

effectively communicate, utilizing excellent interpersonal skills and soft skills

Interact cogently with parents/guardians, staff, and administration.

Develop lesson plans, Individualized Education Plans (IEPs), and Behavior Intervention Plans

(BIPs) and carry out the plans efficiently and effectively

Complete individual student assessments

Provide training to students and staff

Efficiently use technical skills in Microsoft Office, internet, and e-mail

Professional Experience

The Ledges Country Club, Club Receptionist, Huntsville, AL; full-time 2015 – 2015

Initial point-of-contact for all members, guests and business associates

Excellent verbal and written communication skills utilized

Possess technical skills, e.g. Microsoft Word, Excel and Publisher, phone systems, copiers, printers

Belk, Bridal Consultant/Sales - Home Store, Bridge Street Town Centre, Huntsville, AL 2014 – 2015

Full-time position assisting brides with bridal registry sign-up

Sales associate in home store; assisted with training of part-time home store employees

Exceeded sales goals regularly

Dillard’s, Beauty Consultant/Lancome Cosmetics, Kentucky Oaks Mall, Paducah, KY 2013 - 2014

Offered personalized customer service to customers

Met and exceeded sales goals

Special Education Teacher, Effingham County Public Schools, Springfield, GA 2008 – 2013

•Taught middle school students with a variety of disabilities, ranging from learning disabilities and emotional behavior disorders, to Mild/Moderate/Severe/Profound Intellectual Disabilities in self-contained classrooms

•Created lesson plans that were modified and diversified for individual student needs

•Managed a successful learning environment to meet a wide variety of needs using differentiated instruction and learning strategies

•Taught life skills, including daily living skills covering home and community functioning

•Taught job skills and administered career exams

•Developed Individualized Education Plans, Behavior Intervention Plans, conducted meetings with families and teachers and implemented plans in classroom

•Utilized technology in classroom, special education programs and online formats

•Skilled in Microsoft Word, Excel, Outlook and PowerPoint

•Certified in physical restraint

•Participated in Special Olympics

DOREEN DELQUADRO Page 2

Assistant Director, Soaring Over Seven Day Camp, McLean Bible Church, McLean, VA Summer 2005

•Planned and led daily activities during day camp program for 100 special needs children with

Intellectual disabilities

•Wrote training manual on the disabilities and presented to the new camp counselors

Special Education Teacher, Loudoun County Schools, Ashburn, VA 2006 – 2007

Collaborative teaching in Language Arts and Social Studies for middle school students with

mild to moderate disabilities as well as several at various points on the Autism spectrum

Basic Skills/Study Skills teacher

Resource Teacher for all students with Emotional and Behavioral Disabilities

Developed all Behavior Intervention Plans (BIPs) for the school; supervised implementation of

plans with individual classroom teachers

Employed technology to facilitate learning in the classroom

Administered career exams

Special Education Teacher, Fairfax County Public Schools, Northern VA 2002 – 2006

Taught 4th grade self-contained class, all subjects

Taught collaborative and self-contained Social Studies as well as Basic Skills classes to students

in grades 9-12 with mild to moderate disabilities

Taught Independent Living Skills and Job Skills, administered high school career exams

Developed and implemented Individualized Education Plans (IEPs) for all students on caseload

Created lesson plans that took into consideration each student’s learning style; incorporated

differentiated instruction when presenting lessons, implemented individual accommodations;

prepared students for state exams with modifications

Utilized Microsoft Office applications in Word, Excel, PowerPoint and Outlook

United Airlines, Washington Dulles International Airport 1986 – 2001

•Displayed exceptional customer service and professionalism, resulting in several promotions

•Supervised/managed customer service agents in a training environment and provided evaluations to their station managers; supervised a group of Flight Attendants

•Positions held include management positions as a Customer Service Instructor, Regional Sales and Service Instructor, and Flight Attendant Supervisor. Other positions included Flight Attendant, Customer Service Representative, and Account Services Representative (inside sales) in charge of twenty to thirty accounts

Education

•Bachelor of Individualized Study, George Mason University

•Special Education Licensure, University of Virginia, Old Dominion University, University of Phoenix

•Masters of Education Course Work

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