Customer Service Information Technology

Daniel M. Stewart

Mobile: 931-***-**** Email: ***************@*****.***

Summary of Qualifications

I am a recent college graduate in the field of Information Systems Security and Forensics, with a strong background in networking and computer hardware.

Education

Cape Fear Community College – Wilmington, North Carolina

January 2013 – December 2015

Associates in Applied Science (AAS) GPA 3.5

Computer Technology Integration – Information System Security and Computer Forensics

Educational Skill Development

Windows 98, XP, 7, 8, 10, Server 2012 R2

CentOS

Snort

Suricata

KaliLinux

Santoku

SIFTWorkstation

Microsoft Office2013

SpiceWorks

WireShark

Metasploit

Armitage

Nmap

Dmitry

TheHarvester

VMWare

VirtualBox

RegRipper

OSForensics

ProDiscover

Cellebrite Device and Software

FTK Imager

WinHex

PFSense

Shadow Explorer

Information Security Related Education

Used the KaliLinux Operating System and suite of tools for penetration testing and application security testing purposes.

Working as part of a team

Helped install, and configure Snort and Suricata IDS

Communicated back and forth to assist with installation and bug smashing

Team Research and Reporting

Led a team in researching and reporting on Network Security, connectivity and Technology

Presented findings in PowerPoint format as a team

Independently researched Disaster Recovery and Disaster Recovery Plans

Organized a report, then presented the findings in a PowerPoint presentation

Employment History

IT Consulting Tullahoma TN, June 2000 – Present

Independent Consultant

Per Diem

Networking

Windows Administration

Linux Administration

Hardware/Software Installation and Repair

Troubleshooting

Malware Removal

Data Retrieval

Peebles/Stage Stores Tullahoma TN, May 2016 – Present

Custodian/Freight Associate

Assist management with scanning in all freight on the Palm Pilot and identify damaged/tampered boxes

Stage and sort merchandise

Determine with store management what merchandise is a priority to be processed

Relay merchandise to the sales floor based upon store management direction and the Twenty Minute Rule

The receiving associate must achieve company merchandise processing standards by completing 10 cartons per hour

CVS Pharmacy Wilmington NC, June 2015 – January 2016

Clerk/Cashier

Operate a cash register including cash transactions, checks, charges

Follow company policies and procedures regarding cash register performance

Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints

Unload and load trays/cases - 35 pound maximum to a height of 4 feet

Complete minor in-store repairs i.e., carriage poles, change lightbulbs

Pizza Hut Wilmington NC, December 2013 – June 2015

Delivery Driver

Product Delivery

Customer Service

POS Usage

Multi-Line Telephone Usage

Ensuring customer satisfaction

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