William Tavares

acurt1@r.postjobfree.com Moreno Valley, CA 92553 323-***-****

Proven IT Professional with Experience in IT Support

SUMMARY OF QUALIFICATIONS

* *****’ experience in the Information Technology field with an expertise in Technical Support.

Able to support IT by installing, maintaining, and updating PC/Laptop, peripherals, software, Mobile device

support, and operating systems.

Able to communicate highly technical information in terms easily understood by non-technical personnel.

Strong interpersonal and leadership skills; relate well and maintain effective professional relationships with management, co-workers and people from diverse backgrounds. Organized with the ability to handle multiple tasks and thrive in high pressure situations.

Consistently meet or exceed production goals.

COMPUTER SKILLS

Network Protocols: TCP/IP, WINS, DHCP, FTP, LAN/WAN, and WLAN Troubleshooting

OS: Windows: XP, 00, Windows 7, 8.1 and 10. Server 03/08, Active Directory, Mac OS X, Linux Web-Server, CENTOS.

Software: Office 03-13, Backup Software, Anti-Virus (Norton), Remote Support (TeamViewer), MS Remote Desktop, VMWare Workstation 7.1.

Hardware: Desktops (Compaq, HP and Dell) and Laptops (Dell, HP and Compaq), Printers/Fax/Copiers (HP and Dell)

PROFESSIONAL EXPERIENCE

Kaplan University (KAPTECH) – Online 08/2015-Present

Database Mentor Internship

DBA of (GITA) Graduate Information Technology Association

Lead and Mentor the Database Team by phone, text, email and video conferencing.

Developed Mentorship Web-Form to connect to the database using PHP and HTPL code.

Developed an HR On-Boarding App that would connect to the database.

Developed a GITA database for keeping track of Stakeholders and Clients.

Developed a Google Map that holds information tables of student’s world-wide.

Developed the HR On-Boarding database for Kap-Consulting.

Wilz Technical Services - Moreno Valley, CA 10/2010 – Present

Computer Repair - Networking Technician

My personal company – First and second line PC hardware and software support to local and remote employees, in person, via phone, email and remote management tools.

Performs installations, upgrades and backups of software and hardware.

Troubleshoots software and hardware failures and identifies network problems when they relate to PCs.

Provides both training and troubleshooting of corporate computer hardware and software in person, via the phone, email and remote control sessions.

Performs desktop hardware and software moves, adds and changes.

Works with directly service providers and suppliers to provision, support and repair end-user computing equipment and related telecom services

Maintains records on user support incidents, repairs, downtime, equipment assignments, changes and updates.

Responsible for timely management and implementation of additional information technology projects as assigned.

Responsible for compliance with and enforcement of the company’s Information Security Policy

Responsible for analyzing and appropriately escalating user computing issues, including at times performing remote diagnostics while on-call.

• Normally receives general instructions on routine work, and detailed instructions on new assignments.

Pacific Gourmet Produce - Vernon, CA 01/2009– Present

Server Support - Perform server support, including assistance with account maintenance and related network support.

Other responsibilities:

Create user Accounts, PC accounts and printers in Active Directory.

Lead the effort of Data Analysis to identify, document, and resolve redundant problems within Department.

Configure wireless access to multiple networks.

Respond to hardware brake fix on Dell printers, HP printers along with Compaq and HP desktops.

LAN, WLAN, and SSL VPN support.

Respond to issues referring to network & printer connection.

Help Desk Support

Performs installations, upgrades and backups of software and hardware.

Troubleshoots software and hardware failures and identifies network problems when they relate to PCs.

Provides both training and troubleshooting of corporate computer hardware and software in person, via the phone, email and remote control sessions.

Performs desktop hardware and software moves, adds and changes.

Works with directly service providers and suppliers to provision, support and repair end-user computing equipment and related telecom services

Maintains records on user support incidents, repairs, downtime, equipment assignments, changes and updates.

Responsible for timely management and implementation of additional information technology projects as assigned.

Responsible for compliance with and enforcement of the company’s Information Security Policy

Responsible for analyzing and appropriately escalating user computing issues, including at times performing remote diagnostics while on-call.

• Normally receives general instructions on routine work, and detailed instructions on new assignments.

Managed 15 employees

Repaired computers and manage their Windows 2003 server

Configured new computers and support Hawaii office

Managed the sprint phones and repair account for all the delivery truck drivers

Pacific Audio and Communications - Kihei, Hi 03/2006 – 01/2008

Electrical Technician / A/V Installations

General IT Functions – Walk the home with client to make sure that we agree on everything that is needed to be accomplished, wire home from start to finish, terminating wires so that the components can later interface with other needed components, such as internet, Keypads, Lutron Systems, Crestron systems video, audio and Ademco security systems, also installed and configured by me.

Technical Support – Provide support for the client over the phone, email, text and in person for all of the above when needed.

AC/DC Residential Systems - Kihei, Hi 03/2007 – 01/2008

Electrical Technician / A/V Installations

General IT Functions – Walk the home with client to make sure that we agree on everything that is needed to be accomplished, wire home from start to finish, terminating wires so that the components can later interface with other needed components, such as internet, Keypads, Lutron Systems, Crestron systems video, audio and Ademco security systems, also installed and configured by me.

Technical Support – Provide support for the client over the phone, email, text and in person for all of the above when needed.

A/V Security Alarms Systems Kihei, Hi 2006 – 03/2007

Electrical Technician / A/V Installations / Security Installations

General IT Functions – Walk the home with client to make sure that we agree on everything that is needed to be accomplished, wire home from start to finish, terminating wires so that the components can later interface with other needed components, such as internet, Keypads, Lutron Systems, Crestron systems video, audio and Ademco security systems, also installed and configured by me.

Technical Support – Provide support for the client over the phone, email, text and in person for all of the above when needed.

Auto Logics - Makawao, Hi 1985 – 2006

Autobody Technician

General Functions – Sand and prepare cars for painting, clean and detail cars after painting is complete, answer phones and help customers with questions.

EDUCATION

Bachelors Degree: Kaplan University, Information Technology of Computer Science

Certificate: PHPmyAdmin Database Design

Certificate: MySQL Database Design / Console configurations

Certificate: MSSQL Database Design

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