Customer Success Manager
Resume:
Aijaz Ul Ghani ****-**** Mississauga
Exceptional Management with Prominent Leadership Skills Valley Blvd, Mississauga ON L5A 4A5
acurs9@r.postjobfree.com
SUMMARY:
Proven expertise in Canadian Multinational National Companies with ten years of exceptional experience in customer services, sales, operational management and strong management experience focusing on increasing profitability, service standards, sales and customer services
CANADIAN WORK HISTORY:
Customer Success Manager, Sep 2014 – February 2016, MA&S Sale LTD (Calgary, AB / Regina, SK / Mississauga, ON)
• Ensured an excellent level of customer service is a priority at all times by executing and achieving the customer experience consistently through regular assessment, coaching and follow-up with the team
• Sound judgment when making decisions, excellent communication skills
• Achieved and comply with all company policies and procedures implement and manage quality assurance programs, measure and improve productivity
• Used sales and marketing-oriented skills in the best possible way to achieve and Exceeded quarter and annual company’s sales goals
Financial Services Representative, March 2013 – August 2014, TD Canada Trust (Lakeview Plaza / Hamilton Street Regina, Saskatchewan)
• Responsible for overseeing and opening new accounts and effectively matching appropriate services to the member needs
• Review members portfolio at each interaction to identify opportunities to right sell and cross promote TD Canada Trust products including mortgages, consumer loans, lines of credit, loan and mortgage insurance, credit cards, traveller’s cheques and other registered and non-registered investment products
• Delivered excellent service quality and maximising sales opportunities through coaching in order to proactively identify and address customer needs Sales Manager October 2011- May 2013,
The Hudson’s Bay (Edmonton, Alberta / Regina, Saskatchewan)
• Strong experience as a team leader with strong supervisory, relationship management, communication, multi-tasking skills
• Consult with other departments in the organization to determine goods and services requirements
• Managed the sales budget and costs – Estimating costs involved
• Utilize business development/sales skills at a progressive organization where these skills can make a significant impact on the bottom line Customer Service Team Lead, November 2009 - September 2011, ATB Financial (Edmonton, Alberta)
• Expertise to help members clarify their long term financial goals, provide information and present customized plans to achieve goals
• Exposure to provide a high-quality service to the customers and identify new sales opportunities, selling, negotiating and treating customers at the heart of their values. Export/Billing Team Lead, June 2007 - October 2009, Cargill Meat Solutions (High River, Alberta)
• Invoicing/Billing for domestic and international companies, Prepared Health Certificate, Grade Certificate, Certificate of Origin, Annex’s, B13, QP Invoice, Manifest and 9540 for international companies, all necessary documentation for Rail Cars and Hides (Domestic / International)
• Develop and maintain relationships with appropriate internal and external subject matter expert
• Worked with the conjunction of CFIA/USDA to prepare the export documents
• Used CAED 2008-09, Reflection, VAX, Commercial Invoice, Primal and other many software to prepare domestic and international documents Store Manager, June 2005 - May 2007,
Petro Canada (Calgary, Alberta)
• Competitive analysis for sales, sales forecasting and strategic planning the development and execution of comprehensive marketing plans and promotion
• Product development, scheduling, budget planning and monitoring product inventories and trends in consumer buying to anticipate which products will be in demand, Locate and select merchandise for resale
• Determine staffing requirements, hire or oversee the hiring of staff seasonal and regular, dismiss employees and also train new employees or arrange for training
• Communication with Vendor representatives to discuss product lines and also apply processes that facilitate employee access to goods and services, and reduce administrative costs
EDUCATION:
• Diploma in Human Resources Management in 2011
Northern Alberta Institute of Technology (Edmonton, AB)
• Diploma in Business Management in 2010
Northern Alberta Institute of Technology (Edmonton, AB)
• B.Sc. (Bachelor of Science) in 1999
Karachi University (Karachi, Pakistan)
• Diploma in E-Commerce in 2000
Union College of Technology (Karachi, Pakistan)
COMPUTER SKILLS:
• Proficient with MS Office, Outlook, Windows (XP/Vista/7/8), SAP, MS Visio, Mac OS REFERENCES:
Available on request
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