***** ******** **. ******: 832-***-****

PROFESSIONAL SUMMARY

Dedicated in Customer Service, I’m motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients an exceed sales quotas. Re- liable and driven, with strong management and prioritization abilities. EXPERIENCE

LEAD TECHNICIAN, SPRINT; STAFFORD, TX. OCT 2015-PRESENT

• Perform remote, on-site servicing and/or repair of company products/services.

• Diagnose mechanical, hardware, software and system failures, using established procedures.

• Determine most cost effective repair/resolution to minimize customers downtime.

• Makes recommendations for new products.

• Help guide team-mates/fellow employees on how to service and or repair devices. Trained employees on different task to resolve issues with company products/services. CUSTOMER SERVICE REP, VERIZON WIRELESS; LITTLE ROCK, AR. MARCH 2015- OCT 2015

• Continually maintain working knowledge of all company products, services, and promotions.

• Assist customers with activations, troubleshooting, setting up, and replacing devices.

• Make recommendations according to customers needs on features, accessories, upgrades, and rate plans.

• Met end of the month goals, which enabled me to be on the leading players on my team.

• Effective listening to respond to customers needs.

• Effectively managed a high-column of inbound and outbound calls.

• Addressed and resolved customer product complaints empathetically and professionally.

• Defused customers situations in a clam and courteous manner. DEPARTMENT MANAGER, WALMART; MAUMELLE, AR. MAY 2014-FEB 2015

• Scheduled weekly inventory pickups and deliveries with vendors.

• Restocked inventory every month and reviewed cash operations data to verify proper replen- ishment.

• Helped drive sales goals and achieve monthly quotas. BRAYLON AVANT

10606 Brooklet Dr. Mobile: 832-***-****

CASHIER, WENDY’S; MAUMELLE, AR. JULY 2013-MAY 2014

• Promptly and empathetically handle guest concerns and complaints.

• Greet customers and provide excellent customer service.

• Pleasantly and courteously interacted with customers.

• Responsible for ensuring customer satisfaction, resolving customer complaints and address- ing any questions or comments the customer may have. EDUCATION

MAUMELLE HIGH SCHOOL; MAUMELLE, AR. 2014

SKILLS

• Proficient in Microsoft Excel, Word, Power Point, and Outlook.

• Answering phones and directing calls as needed.

• Ability to work quickly, and adapt to continuous changes.

• Clear speaking, excellent communication and verbal skills. Providing strong customer service skills.

• Proficient in cash management, and also a Trusted Key holder.

• Ability to sale company products/service very well. REFERENCES

• Manager, Chris Martin; 281-***-****

• Previous Verizon Manager, Corey Jacobs; 501-***-****

• Sprint Technician(Co-Worker), Emilia Acuna; 832-***-****

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