Customer Service Manager

Kourtney Roberts

**** *. ***** ***** **., Huntington, IN 46750 260-***-**** acurr8@r.postjobfree.com Objective

My career goal is to join a dynamic office team so that I may utilize my excellent customer service skills while expanding and learning from others. Experience

10/12 - Present Violet Lewis Herbs Huntington, IN

Assistant Manager / Personal Assistant

Managed the front desk tasks, all appointments/scheduling, and customer service needs as indicated

Created an E-Commerce webpage for Violet Lewis Herbs to give customers the ability to review our products, services, and pricing, as well as our health blog.

Web manager for Violetlewisherbs.com webpage

Social Media Marketing

Retail

Customer Service

Purchasing

Completed all inventory, stocking, ordering, phone orders, and room preparation

Collections and Accounts Receivable

Maintained daily record of all transactions using QuickBooks

Fulfilled customer shipping needs using USPS methods 10/12 – 10/14 Premier Designs Huntington, IN

Independent Jewelry Consultant

Managed my own business including: marketing, sales, and customer service, inventory, and community vendor events

02/11-10/12 Shindigz / Stumps Printing Co. South Whitley, IN Picker, Packer, and Shipping

Order picking

Packing and shipping customer orders using Harvey and UPS Worldship

Looking up orders in Ecometry to check status or stop shipments, change of address and upgraded shipping

Load truck and priority mail bins

Microsoft Outlook

Knowledge of shipping Programs: Toys R Us, Walmart, Harvey, UPS Worldship 09/11 – 01/12 Walmart Wireless Center Huntington, IN

260-***-**** acurr8@r.postjobfree.com

Kourtney Roberts

Wireless Associate

Managed all customer service needs

Set up wireless contracts, process phone bills, and inform customers of monthly promotions.

Cashier

Education

08/14 – Present Ivy Tech Community College Online/Marion Anticipated graduation date: December 2017

Associates in Business

08/07- 06/10 Huntington North High School Huntington, IN Diploma

Skills

Proficient in computers skills

Excellent organizational skills

Punctual & hard working

Very personable and responsive to the unspoken needs of others

Quick learner

Work at a fast pace to help as many people in the best way possible

QuickBooks knowledge

References

References are available on request.

Contact this candidate