Judith Fetrow-Smith

*** *** ***** *****, ****** Springs, TN è Cell: 931-***-**** è Email: acurps@r.postjobfree.com

Quality Assurance Professional

Seasoned Manager/Engineer with proven track record in driving business-process improvements. Experienced in the successful development, management, and certification of Quality Management Systems, with wide range of organizations that previously had no standards or programs in place.

AREAS OF EXPERTISE

Ø Quality Assurance Management & Quality Planning Ø Document Development and Control

Ø Continuous Improvement Development & Monitoring Ø Develop, Modify, Apply & Maintain Standards

Ø First Article Inspection Criteria and Oversight Ø Organizational Change Management

Ø Volkswagen Business Systems/BeON Submissions Ø IMDS Creation and Management

Ø Supplier Development & Continuous Improvement Ø Corrective/Preventive Action

Ø Product Reconciliation & Product/Process Audits Ø Organizational Training

Ø Design and Implementation of Evaluation Methods Ø ISO9001:2008, ISO/TS 16949

Ø Statistical Process Control and Chart Interpretation & Analysis Ø RAB Certified Auditor

Ø APQP, FMEAs, Control Plans, and Process Flow Diagrams Ø John Deere Trained JDS-G223 Auditor

Ø Scorecard Development, Tracking, and Reporting Ø Material Review Board Oversight

Ø Regulatory Compliance & Process Improvement Ø Customer Requirements

Ø Experience with Zinc and Iron Phosphate Pretreatment Ø Industrial Automotive Metal Coating

PROFESSIONAL EXPERIENCE

Quality Engineer, BAXTER ENTERPRISES, WINCHESTER, TN FEB 2015 TO PRESENT

Ø APQP and Launch activities for all Volkswagen business

Ø Created FMEAs, Control Plans, Process Flows for new and existing products

Ø Part of a team responsible for APQP documentation, ECN changes, verification, and implementation

Ø Responsible for First article inspection criteria including design and implementation of evaluation methods

Ø Manage Customer complaints including presentations at OEM to Management

ØUsed Disciplined Problem Solving and Root Cause Analysis to improve quality outputs throughout plant

Ø Part of the team responsible for gauge and check fixture design and approval

Ø Performed layered process audits and managed actions for oversights found during audits

Quality Systems Consultant, JFS VENTURES, OPELIKA, AL, NOV 2011 TO DEC 2014

Ø Responsible for obtaining Supplier PPAPs, APQP documentation, FMEAs, Control Plans, Material Certifications, and all other documentation required by the customer.

Ø New ISO Program Development and Planning leading to recreation of ISO/TS16949 quality system and China Compulsory Certificate within 6 months.

Ø Responsible for process documentation, layered audits, internal audits, and customer audits with required documentation.

Ø Managed Quality Team with previous personality issues into a hard-working and successful team.

Ø RABQSA certified ISO/TS16949 Auditor. Auditing to individual customer standards and requirements.

Ø Trained internal and layered process auditors.

Ø Established programs and trained employees on Disciplined Problem Solving/Root Cause Analysis.

Implemented SPC program to enhance production control and customer satisfaction. Created training materials and

trained employees on quality concepts leading to improved customer satisfaction and decreased customer returns

and complaints.

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Quality Consultant/Program Engineer, PARKER HANNIFIN/RACOR (AEROTEK), BEAUFORT, SC, JULY-OCT. 2011

Ø Part of a Team of Consultants responsible for APQP documentation, ECN and PCN changes being implemented and

changes recorded problem solving, supplier management and other customer requirements for a new part line.

Ø Responsible for obtaining Supplier PPAPs, APQP documentation, FMEAs, Control Plans, Material Certifications, and all other documentation required by the customer.

Ø Part of disciplined problem solving team focused on issues arising in the clean room assembly area.

Ø Trained Process Engineering Team Member in the process of creating an FMEA per the AIAG manual.

Quality Manager, ENOVA PREMIER – MONTGOMERY, AL, 2010 TO 2011

Ø 2010 Best in Class Supplier of the Year for Hyundai Automotive and Alabama Manufacturing Association

Ø Consistently maintained External PPMs of “0”

Ø Worked with Management Staff to improve processes for assembly of partially finished and finished products.

Ø New ISO Program Development and Planning leading to Plant Registration Audit to ISO/TS16949 within 3 months.

Ø Set-up and maintained database to track scrap by equipment, part, and dollars.

Ø Responsible for APQP documentation, FMEAs, Control Plans, Turtle Diagrams.

Ø ISO/TS16949 Auditor. Auditing to individual customer standards and requirements.

Ø Managed Quality Team with previous personality issues into a hard-working and successful team.

Ø Managed Suppliers chosen by customer to increased responsiveness and quality

Ø Trouble-shooting of supplier issues with pre-treatment and coating issues for steel and aluminum alloy wheels

Systems Quality Engineer, WILBERT PLASTIC SERVICES – ST. MATTHEWS, SC, 2008 to 2010

Ø Lowered overall External Quality PPMs by 80.8% for John Deere

Ø Program Engineer for Class A paint line showing First Pass Yield improvements of 90%.

Ø Worked with Paint & Assembly Manager to improve processes for pretreatment, paint and assembly of partially finished

and finished products.

Ø New ISO Program Development and Planning leading to Plant Registration Audit to ISO/TS16949 within 6 months.

Ø Partnered with John Deere and Plant Management to bring plant from “conditional” status with John Deere to

“partner” status according to John Deere Supplier Quality Requirements (JDS-G223) within 9 months.

Ø Responsible for APQP documentation, FMEAs, Control Plans, Turtle Diagrams.

Ø RABQSA certified ISO/TS16949 Auditor. Auditing to individual customer standards and requirements.

Ø Initiated and managed lean in-process and final audit program that showed cost savings while increasing operator

morale and sense of responsibility.

Ø Established programs and trained employees on Disciplined Problem Solving/Root Cause Analysis.

Implemented SPC program to enhance production control and customer satisfaction. Created training materials and

trained employees on quality concepts leading to improved customer satisfaction and decreased customer returns

and complaints.

Technical Quality Manager, METOKOTE CORPORATION – CEDAR FALLS, IA, 2006 to 2008

Ø Supervised quality and process lab departments and employees, including process testing oversight.

Ø Managed zinc phosphate pre-treatment for all paint lines and assisted other MetoKote plants in the Western Region

with trouble-shooting pre-treatment and paint issues

Ø Served on team to launch new wet spray line with computerized work instructions viewed on monitors in work areas

Ø Oversight of 2 wet spray production lines and 1 e-coat production line showing improved product quality, efficiency, and

improved KPIs leading to increased bonus payout for all employees.

Ø RABQSA certified ISO/TS16949 Auditor for MetoKote Corporation plants within Western Region.

Ø Responsible for APQP documentation, FMEAs, Control Plans, Turtle Diagrams, Levels II and III documentation.

Ø Planned and was responsible for process changes, product changes, new process testing and implementation, and increased material efficiency over industry standard.

Ø Developed Supplier Management System, which included involving suppliers in problem solving efforts.

Ø Successfully managed and developed a vibrant quality system using negotiation, motivational techniques, conflict

resolution, and employee empowerment.

Quality Engineer, AEROTEK/COLLINS & AIKMAN AND VENTURE INDUSTRIES – GRAND RAPIDS, MI 2005 TO 2006

Ø Worked with Program Engineer on new product development and planning.

Ø Trouble-shooting issues from previous product launches and establishing a “Lessons Learned“ program.

Ø Worked with manufacturing team on trouble-shooting low-pressure, Class A pre-treatment and paint line.

Ø Accountable for training of employees in quality system requirements and quality concepts.

Ø Responsible for responding to customer complaints, including on-site visits to Ford.

Ø Generated special reports and gave presentations to Ford plant, Lorain, OH.

Ø Work with operators on Ford part line using disciplined problem solving for resolution of problem areas and for

responding to both internal and external corrective action requests.

Ø Internal Auditor with responsibility for assisting in the initial registration audit for Tier 1, injection molding, automotive

part manufacturer.

Quality Assurance Manager, FINISHING TOUCH – LITCHFIELD, MI, 2000 to 2005

Ø Reduced customer complaints by over 75%.

Ø Achieved improved PPMs by over 75%.

Ø Generated monthly reports on customer satisfaction, defects, and defect analysis showing decrease of scrap to less than .50%.

Ø Supervised the pre-treatment and paint lines including trouble-shooting for both zinc and iron phosphate pre-treatment

Ø Management Representative with QS9000/ISO9001 audits with no majors, minors, or opportunities for improvement for Tier II metal coating facility.

Ø Measured and monitored customer satisfaction, cost of quality, and cost of poor quality, proving increased customer satisfaction with final product.

Ø Created and installed desktop computer based SPC tracking system on shop floor.

Ø Instituted employee training program using computerized training modules and tracking system.

Ø Developed, implemented and upgraded quality systems to meet quality system requirements for QS9000, ISO9000/1994, ISO9001/2000, and ISO/TS16949.

Maintenance Quality Assurance Records & Reliability Supervisor, MIDWAY AIRLINES – RALEIGH, NC AND TRANSMERIDIAN AIRLINES – LITHIA SPRING, GA, 1996 - 1999

Ø Managed 5-year FAA records audit with zero non-conformances.

Ø Initiated and implemented an extensive overhaul of the records management system to create a consistent and uniform records system for all aircraft.

Ø Managed all federally mandated compliance paperwork including; data entry of aircraft hours and cycles, component changes and removals, and compliance of paperwork generated by the maintenance department.

Ø Responsible for maintenance quality assurance reliability investigations, documentation, and support.

Ø Responsible for initial review and implementation of all Airworthiness Directives and Notices of Proposed Rule Making issued by the Federal Aviation Administration and as listed in the Federal Register.

Ø Provided oversight, guidance, and coaching to subordinates.

Ø Maintained aircraft mechanic’s training records and conducted a re-organization of all training records to comply with Federal Aviation Requirements.

Professional Volunteer, Speaking and Articles

Educational Advocate for Special Needs Students in Public Education System & Foster Care System, Michigan, South Carolina

“You Can Do This,” Foster Parent Recruitment Meetings, DHS, Hillsdale, MI, 2003, 2004, 2005

“Women’s Health,” Women’s Health Seminar, Ashville, NC, June 1998

“Volunteerism,” St. Cyril Catholic Church to students of St. Pious X High School, February 1995, Houston, TX

“Just Words,” May 1994, All About Issues

Continuing Education

Conversion Coating Technology, Zinc and Iron Phosphate Pre-treatment, Henkel Surface Technologies, Madison Heights, MI, December 2001

Statistical Process Control/Chart Interpretation, JCC, Jackson, MI, December 2001

Quality Management Systems Champion Training, Michigan Mfg. Technology Center, Plymouth, MI, January 2003

Iowa State Certified First Responder 24-hour HazMat Training, Moline, IL, March 2007

RABQSA Certified Auditor Training, ISO9000/TS16949, SQL/MetoKote, Lima, OH, April 2007

Civil Treatment for Managers, MetoKote, Cedar Falls, IA January, March, April 2007

John Deere Supplier Quality System (JDS-G223) Auditor Training, Waterloo, IA, November 2007

Blue Print Reading for the Machine Trades, Hawkeye College, Cedar Falls, IA, Fall 2007

Achieving Goals through Root Cause Analysis, QMI, St. Matthews, SC Fall 2008

IMDS Advanced Training, Ann Arbor, MI April 2015

References

Leo Czekalski, Engineering Manager, Baxter Enterprises, Winchester, TN 931-***-****

Loretta Edwards, Quality Manager, Knoxville, TN 423-***-****

Russell Gilmore, Quality Supervisor, FlexJet, Dallas, TX 972-***-****, Cell: 214-***-****

Scott Kamann, Tooling Manager, Cooper Standard, Marysville, TN 678-***-****

Michael Nobes, Paint and Assembly Manager, Wilbert Plastic Services, St. Matthews, SC 585-***-****

Michael Hardison, Quality Manager, Winchester, TN 859-***-****

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