Customer Service Technical Support
Resume:
Tromika Clark
Customer Service Liaison
Lauderhill FL 33313
acurow@r.postjobfree.com
Summary
Self-motivated individual with an unwavering commitment to customer service. Equipped with the ability to build productive relationships, resolve complex issues and win customer loyalty. Dependable, reliable, multi-tasked, detail oriented, accurate, and very efficient. Trained to work in an office/ medical office setting applying basic business and office skills. Certified Microsoft Word and Excel user specialist; typing 45 wpm.
Experience:
03/2013-Present
Access Financial
Plantation, FL
Support/Customer Care/Loan Officer/Collections
Responsible for handling incoming calls and providing excellent customer care to current and returning clients; Resolving any customer issues
Placed outbound calls, attempting to set payment arrangements and collect monies on accounts that are in collections, negotiate payment from customers or provide recommendations to management for account resolution.
Used logic and reasoning strategies to help identify reasonable solutions, conclusions and approaches to assist customers in collections department & help to negotiate with delinquent customers to set up payment plans
Followed the proper FDCPA guidelines while placing outbound calls to customers in collections
Awarded for being a top collector in department.
12/2012-02/2013
Temp
Rapid Rooter
Pompano Beach, FL
Receptionist/CSR
Greeted customers in a professional & courteous manner.
Responsible for answering multi-line switchboard & directing calls to correct extensions.
Responsible for maintaining paperwork & file room.
Created document spreadsheets using Microsoft Word & Excel.
Scheduled appointments for Technicians & provided support to office manager.
09/12-12/12
Save-ology
Margate, FL
Tier 1 IT/Sales
Provided technical support Tier 1 for Apple customers.
Answered phone in a professional & courteous manner.
Sold technical support packages to new customers.
09/10-09/12
IRT
Margate, FL
Team Lead
Provided customer service to AT&T customers, helping with billing & new service.
Led a team of 15 to meet daily goals & surveys.
Trained and instructed employees in job duties, company policies and assisted with closing sales
Monitored representatives provided proper feedback and evaluations.
Sold new service to customers, upgraded existing customers. Exceeding sales goal.
08/2008-08/2010
H.I.P.A
Hollywood, FL
Appt. Setter
Answered calls in a professional & courteous manner.
Executed proper resolution, time management and customer care relations.
Set appointments for new Medicare/Medicaid enrollees as well as existing.
Provided excellent customer service & transferred to correct medical departments.
Education
10/2003-06/2006
Cittone Institute
Philadelphia, PA
Medical Administrative Assistant/ AA degree Liberal Arts
Certified Microsoft Office User Specialist
References are available on request.
Contact this candidate