GARRY G. CARBONERA

**K, Anaheim Tower *, California Garden Square, Libertad Street,

Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

Profile Summary:

Mr. Garry Carbonera has been in the Multi-National IT industry for 15 years and has acquired various experiences in databases and software applications in which his primary skill is SAP. Mr. Carbonera’s SAP Supply Chain Management experience involves MM/WM/SD/PP. He also has knowledge on FI, workflow and IDOC interfaces. He have worked in a multi-cultural, diverse environment. Mr. Carbonera has also acquired several roles started from Level 2 and 3 Support Specialists and eventually roles such as Technical Lead, Service Delivery Lead, Operations Lead for Shared Delivery Accounts, Client Delivery Lead and currently a Global Service Delivery Manager in Hewlett-Packard managing around 41 resources in which primary goal is to deliver excellent results to customers as well as overseeing the overall operations. Mr. Carbonera is responsible, creative, with strong leadership skills, he accept with pleasure the challenges and goals that your organization could assign to him, with good handle of the interpersonal relationships, ability to work in teams, ability to work under pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group. He believe with his experience he can continue the great work your company have started and bring in further improvements. Roles/Specialties:

Service Delivery Manager

Client Delivery Manager

Operations Lead (Shared Delivery Accounts)

Technical Lead

Team Lead

SAP MM SME

Knowledgeable on:

WM, SD, PP, FI, workflow and IDOC interfaces

Certifications:

ITIL v3 Foundation

ITIL Int: Operational Support and Analysis

Job Experiences

January 2014 – Present: Hewlett Packard Asia Pacific Ltd., Global Shelf to Cash Service Management Team Role: Global Service Delivery Manager (Procter and Gamble Account)

Promotes open and honest communication with others, especially regarding difficult or sensitive issues

Ensures that all employees are treated with fairness, respect and dignity

Takes responsibility for failures, mistakes, and/or bad calls rather than blaming others or circumstances

Creates an environment in which all decisions and actions are consistent with our HP values

Leverages market and competitive information to make highly effective business decisions that drive growth

Uses understanding of how key financial factors impact the business when making decisions

Encourages the team to challenge assumptions and take risks informed by sound analysis and objective data

Motivates, challenges, and inspires employees to perform beyond expectations

Conveys a sense of urgency and drives important issues to closure

Sets challenging team goals with specific metrics to drive positive results

Ensures efficient operations by anticipating and preventing problems that would negatively impact execution

Builds credibility and trust by putting the customers’ best interests first and consistently delivering on commitments

Aligns team goals to customers’ and partners’ needs

Challenges the team to deliver innovative solutions that add customer value

Holds the team to high quality standards to ensure that quality is a competitive advantage GARRY G. CARBONERA

11K, Anaheim Tower 3, California Garden Square, Libertad Street, Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

Encourages employees to create meaningful innovations and best practices

Challenges the current state and creates an environment that encourages the team to develop innovative ideas

Leads and drives change by sharing the potential value and creating employee buy-in

Takes ownership for hiring and continuously developing a strong, diverse team

Partners with employees to create specific development plans and provides ongoing learning and development opportunities

Provides coaching, mentoring and honest feedback to employees that results in improved performance and also do Adhoc guidance during escalations to address capability issues.

Builds and sustains culturally diverse teams to integrate solutions, achieve strategic goals, and meet customer needs

Establishes a common purpose and accountability to develop and drive projects with diverse, cross-functional teams

Partners with colleagues across the organization to identify and deliver integrated solutions that focus on common goals and put HP’s overall objectives first

Work in relation to Career Development of a P&G Account employee (Career discussions, Regular 1:1s, Goal Setting and etc.)

Performs review/evaluations with a P&G account employee (Regular 1:1s, Focal Point Checkpoint and Reviews, Goal Setting)

Perform Administration task (Approval of Shift premium, leaves, Compensatory Day Off’s, Time Tracking/Checking) of direct reports.

Staffing and Demand management (PPMC, Sourcing, Attrition Management) for P&G Account employee

Managing the ramp up of capabilities for P&G Account Accomplishments:

No attrition for past one year considering most of resources are tenured in the team.

The team went above and beyond on Service Level Agreement (SLA)

The team was recognized in the Leading the way at site level

The team won as HP’s Finests

Able to build team’s SAP Technical capability in handling incidents and a like

Able to send 40% of my employee to SAP SD Certification

Able to send 90% of my employee to ITIL V3 Foundation training and Exam Other Work Experience:

Lead the Employee Engagement team for SAP SDS Pillar

Help in standardizing the Learning and Development of all SAP Capability for SAP Supply Chain

Lead the P&G Account Specific Training and Capability building HEWLETT-PACKARD– September 2013-December 2013

Client Delivery Lead (COCA-COLA Client)

Responsible for the global delivery E2E of contractual SLAs and non-contractual SLAs

Work with Service Operations manager of Coca-Cola for understanding of potential gaps

Review and follow up on SLA Globally

Review MTD SLA Score, Daily Incident Management Metrics (SLA, Incident reduction)

Engaged in Problem Management efforts such as Customer meetings, internal status meetings, Formal communications, etc.

Handle PR escalations that are global in nature (cross-region)

Lead escalations when impact is cross-region and cross module

Lead Incident reviews for major outages

Lead any escalations occurring during the outage’s core hours GARRY G. CARBONERA

11K, Anaheim Tower 3, California Garden Square, Libertad Street, Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

Established relationship with Coca-Cola Service Operations Manager

Established relationship with Infosys Transition Managers and SAP teams during the transition period of the account.

Lead the transition activity to Coca-Cola’s new vendor (Infosys) Accomplishments:

Successful transition of work to Infosys – Coca-Cola’s new vendor

Got the Leading the Way award for the successful transition and for managing the staff Augmentation activity ramp down

Established very good relationship with Coca-Cola leaders

Established relationship with Infosys

HEWLETT-PACKARD-April 2013-May 2013

Materials Management Subject matter Expert (SME) – Client DIXON (Retail Company)

Received Knowledge Transfer from DIXON’s previous Vendor

Document all the Knowledge received from the SAVVis (previous vendor of DIXON)

Provide reversed KT with DIXON’s top management and specialist

Conduct knowledge sharing for Manila team

HEWLETT-PACKARD– December 2012-December 2013

Operations Lead (Shared Delivery Accounts) Carl Zeiss, Ajinomoto, Coca-Cola, Dixons, NSI, Samsonite

Supervises the work of the team members

Collaborates with different accounts Lead for effective and efficient delivery of the team

Maximize interaction with other account teams to see to it that everything is done accordingly

Provides directions / coaching / support to the team members.

Masters the SM processes and makes sure the processes are applied within the team (Incident Management, Escalation Management, Change Management and Problem Management)

Makes sure that the work / incidents and requests of his team members are delivered with the right quality and within SLA

- Monitors the queue of team members and makes sure that tickets are being attended to regularly.

- Makes sure all shift duties (handover, monitoring, and reporting) are done regularly and accurately.

- Makes sure that incidents worked by his team are properly communicated to the rest of the team for handover or knowledge sharing purposes.

Acts as next level of escalation for the team members

- Escalates major outages to the DLM and to the Team leads

Have regular 1-1s with the team leads. Provide coaching, directions, to help aid the operations

Identify improvement opportunities and lead continuous improvement ACCOMPLISHMENTS:

Our team was able to contribute to good results on Service Level Agreement (SLA) Productivity more than the expectations of our client.

The team managed to have a very good result on SLA

Lead the Service improvement plan to manage workload, bring down backlogs and achieve the set target incident volume reduction

Initiative lead for the tower – training and certification: Being the Training and Certification Lead I was able to send all shared delivery/HP resources for ITIL v3 Foundation training and got certified for the entire FY, HEWLETT-PACKARD – February 1, 2010 to November 2012 TECHNOLOGY CONSULTANT 3

GARRY G. CARBONERA

11K, Anaheim Tower 3, California Garden Square, Libertad Street, Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

Currently a Service Delivery Lead for MM Team supporting multiple SAP modules MM/PM/QM/WM and other applications such as Datapass, Patrac, CLM and Esc-Portal. Aside from being the Service Delivery Lead and Technical lead, I also handle incidents and problem records tickets. Team Lead / Service Delivery Lead (COCA-COLA Client) Responsibilities:

Provide day to day supervision for team members ensuring positive TCE.

Provide inputs on FPR process for team members.

Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. SLAs or service delivery goals)

Resolve/monitor moderately complex customer escalations as appropriate

Working with senior technical leads to develop technical business strategy for team

Actively participate in management steering when needed

Ensures compliance to ITIL & ISO standards

Manage workload distribution of the team members.

Ensure that all of my team understand and comply with companies and customer policies and standards. Conduct Service Delivery Reviews with customer. Could be weekly and/or Monthly.

Manages Service Improvement Plans for my team.

Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Responsible for growth of existing service.

Provides input to training needs assessment for their team members as needed.

Nominate candidates for Rewards & Recognition Program.

Accountable on resource onboarding to his/her team.

1st Level of escalation for their area of service.

Responsible on timeliness and accuracy on Team’s time tracking.

Responsible on team and resource utilization.

Technical Lead

Subject Matter Expert on area of responsibility.

Build area-specific community or networks

Provide technical coaching/mentoring for team members

Actively involved in Knowledge Management initiative on customer technical capability building strategy

Accountable on training documents for customer

Strategize based on trends in area of strength

Own training curriculum for area

Maintain up-to-date documents such as procedures, work instructions, plans and Manuals

Support/provide innovation to their applications

Identify training needs for technical development <--SIP

Create roadmaps for technical development

Technical innovations lead

ACCOMPLISHMENTS:

Our team was able to contribute to good results on Service Level Agreement (SLA) Productivity more than the expectations of our client which is only 85% SLA.

The team managed to have a very good result on SLA (all green SLA) for the entire year.

Lead the Service improvement plan to manage workload, bring down backlogs and achieve the set target incident volume reduction by 30%.

The team received a quarterly rewards and recognition for the job well done in bringing down the incidents beyond the set target, very good SLA results and for being collaborative team.

Initiative lead for the tower – training and certification: Being the Training and Certification Lead I was able to send all KO/HP resources for ITIL v3 Foundation training and got certified for the entire FY, 14 resources for ITIL intermediate and 10 got Certified and etc. GARRY G. CARBONERA

11K, Anaheim Tower 3, California Garden Square, Libertad Street, Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

OTHER RESPONSIBILITIES:

Supervises my team to see to it that all Deliverables are within the KPI and SLA.

Helps and guide my team in their individual development plan to increase their knowledge and help them in their growth by giving them opportunities to be proactive and increase their contribution not only to the project but also to the organization

Conducts Bootcamp or training to newly hire SAP resource as part of our coaching and mentoring initiatives within SAP capabilities and in the organization.

I am the Tower Training and Certification Lead (in-charge on the Training, career growth, learning and development of the tower’s resources. (Softskills, SAP/Tech, ITIL and capability building, etc. ACCENTURE DELIVERY CENTER – March 06 to Jan 31 2010 ANALYSTS PROGRAMMER/SENIOR SOFTWARE ENGINEER

(DANONE Client)

As a Domain Lead, I manage and supervise a team of five. I see to it that the Inventory team delivers quality of work to our clients, which is one of the biggest consumer products with global presence in five continents such as Europe, North America, Africa and etc. Reports directly to our Project Manager and Clients by giving them inputs regarding the status of works, sets priorities of work and etc. Aside from my role being a Domain Lead I also perform the following: PRODUCTION SUPPORT – LEVEL 2:

We address level 2 issues or concerns of our clients by doing bug fixes, questions or process and etc. 1. Application Management and Support

Identifies disruptions in the processes and recommends solutions.

Work closely with MM and SD SAP users and IT professionals as a business problem solver. Acts on the quick resolution to user’s support calls as referred by central help desk.

Performs testing and user documentation.

2. Application Testing

Assures data preparation and maintenance needed for unit test.

Prepares and executes units and module testing, verifying the corrections of the module against its detailed design.

PRODUCTION SUPPORT – LEVEL 3:

1. Application Programming/Configuration and Development

Configure changes following the designs, specifications and standards.

Reviews configuration and develop necessary revisions.

Meets schedules service delivery commitment with the client (KPI’s and SLA’s).

Creates documentation on the changes made in configuration/application. 2. Application and Design Structure

Develops detailed functional designs for client requirements.

Updates functional design necessary for the group. ACCOMPLISHMENTS:

Our team was able to contribute to a 99% Service Level Agreement (SLA) Productivity more than the expectations of our client which is only 85% SLA.

Contributed also in the success of the Upgrade Project (from 4.6C to ECC6) by doing unit testing and provide reports to our Front office counterparts regarding the status of work and priorities.

Contributor in adhering to all green status for CMMi level 5 and Quality initiatives. GARRY G. CARBONERA

11K, Anaheim Tower 3, California Garden Square, Libertad Street, Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

OTHER RESPONSIBILITIES:

Involved in some other administrative task in adhering company’s standards. I have been part of the Software Work Product Audit (SWPA), Internal Quality Audit (IQA), Supply Chain Management Audit

(SCM) and etc.

Supervises my team to see to it that all Deliverables are within the KPI and SLA.

Helps and guide my team in their individual development plan to increase there knowledge and help them in their growth by giving them opportunities to be proactive and increase their contribution not only to the project but also to the organization.

Task to lead the Project Metrics Team-Application Outsourcing (AO) and Client Metrics in providing feedback with regards to our standards (meeting KPI and SLA) and provide report to the manager for review and submit to the Organization.

Conducts Bootcamp or training to newly hire SAP resource as part of our coaching and mentoring initiatives within SAP capabilities and in the organization.

I am the project Events Lead (in-charge on the movements, activities with the project such as team building and etc.).

I am also part on the Rewards and Recognition Team.

Active member in the Team Leads Conference conducted every quarter as one of the facilitators. OTHER WORK EXPERIENCE:

Due to our Clients highly interfaces and integration with other system thru Intermediate Documents (IDocs), I also perform SD processes like creation of Sales Order, Delivery document and Proof of Delivery (POD); to include also creation of Shipment documents for the test scenarios. I also do some configuration set up of the following: Sales and Distribution:

1. Creation of sales document type

Creation of allowed item cat for sales doc type

Assignment of allowed sales doc type to sales area 2. Output types

Creation of output types

Assignment of output types to output determination procedures Routes for shipment:

3. Define Routes

Define transportation connection points

Define route and stages

4. Route Determination

Define Transportation planning point and groups

Maintain Route Determination and etc.

Intermediate Documents (IDocs)

Handling IDoc tickets by investigating the issue and provide necessary resolution.

Set up partner profile, message type and etc. depending on the requirements. LOGISTICS HEAD - SAL GROUP OF COMPANIES

As a Logistics Head, I manage and supervise a team of seven both purchasing and inventory management. I see to it that the Material Management team exhibits and delivers quality of work to our customers or end users. Our company involves fishing locally and internationally-SAL Fishing Corp and STARKI Ventures, Shipbuilders and Shiprepairs Corp. and also Baronessa Metal Corp. foundry. I report directly to our general manager prior to work status and give updates from time to time. Aside from my work as a logistics head I also perform the following: September 2004 - February 2006

Materials Management KEY USER both Purchasing and Inventory Management functions on SAP 4.6C application.

GARRY G. CARBONERA

11K, Anaheim Tower 3, California Garden Square, Libertad Street, Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

Supervise and/or monitor the flow of materials from procurement down to end users.

Supervise count process and see to it count results are posted as required.

Establish count strategies and procedures for an efficient inventory count process.

Develops, monitors, review, implements purchasing and warehousing systems, procedures and guidelines.

Provides material analysis and insights on valuated stock consumption; inventory stock turnover, slow moving items, and other selections for management on SAP R/3 4.6C application 1. HANDLES MATERIAL MASTER CREATION

Records the creation of material master as needed for Purchasing and Inventory Management by maintaining necessary data for Basic data 1 & 2, sales data, purchasing data, plant data, MRP, and accounting data as needed.

Process extending materials to specific required data.

Check material master created and make necessary recommendation to flag material for deletion (materials with duplicate masters).

2. HANDLES MATERIALS REQUIREMENT PLANNING

Periodically run MRP and evaluate results for stock determination and request.

Updates any changes on MRP Parameters in the material Master.

Reviews and monitors the stock requirements list for each MRP controller.

Delegates or assigns Purchasing Group for the procurement of items generated by the MRP run. ACCOMPLISHMENTS:

Our team was able to contribute to the success of the business industry to stand firm until now.

Also involve in the Application testing phase of the data migration from 4.5B to 4.6C.

Contributed also in the success of the Upgrade Project (from 4.5B to 4.6C) by doing unit testing and provide reports to our Business Focus Group regarding the status of work and priorities.

Contributor in adhering to the go live phase of the implementation on time. PROCUREMENT OFFICER 3 (Iloilo Branch) – September 2002 – August 2004

Handles Purchasing function on SAP R/3 4.6C application.

Close purchasing deals and negotiation with suppliers.

Generate system planning and improved warehouse/purchasing function

Create canvassing strategies and lower purchasing costs

Gained additional sources of suppliers and broaden product availability. INVENTORY MANAGEMENT MANAGER (Iloilo Branch) – January 2002 – August 2002

Handles Inventory control on receipts and issuances

Generates reports on stocking and re-ordering.

Materials movement analysis and quality control study

Handles MM transaction on SAP R/3 4.6C application and function.

SAP MM user.

PURCHASING OFFICER (Manila Branch) – March 2001 – December 2001

Handles Purchasing function on SAP R/3 4.5B application.

Close purchasing deals and negotiation with suppliers.

Generate system planning and improved warehouse/purchasing function

Create canvassing strategies and lower purchasing costs

Gained additional sources of suppliers and broaden product availability. INVENTORY MANAGEMENT MANAGER (Manila Branch) – July 1998 – February 2001

Handles Inventory control on receipts and issuances

Generates reports on stocking and re-ordering.

Materials movement analysis and quality control study

Handles MM transaction on SAP R/3 4.5B application and function.

SAP MM user.

GARRY G. CARBONERA

11K, Anaheim Tower 3, California Garden Square, Libertad Street, Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

ACCOMPLISHMENTS:

Our team was able to contribute to the success of the business industry.

I worked closely with the Business Focus Group during our implementation cycle when SAP 4.5B was implemented. I was involved data validation like material master description, material type, material group and etc. and at the same time data mapping from foxpro to SAP 4.5B.

Also involve in the Application testing phase of the implementation. Trainings and Continuing Education:

Drive For Excellence

Excellent in Interviewing

360 Degree Leader

Developing a Leader within You

Managing Customer Relation

ITIL Int: Operational Support and Analysis EXIN May 23-27, 2011 ITIL v3 Foundation Hewlett-Packard Jan 31-Feb 2, 2011 E2E100 - Rootcause Analysis end to end SAP Philippines November 6-10, 2010 ABAP for Functional

Accenture, Inc. March 3-7, 2008

English Skills Training Accenture, Inc.

August 13-17, 2007

Advance MM Configuration

Bootcamp

Accenture, Inc. December 4-15, 2006

Ethics and Compliance -

Confidential! Protecting

Assets and Information

Accenture, Inc. April 9, 2006

Supply Chain Bootcamp-

Request To Payment

Accenture Delivery Center March 20-24, 2006

SAP Supply Chain Bootcamp

- Order to Cash

Accenture Delivery Center March 13-17, 2006

MM Configuration SAL Group of Companies April 2004 Sales and Distribution SAL Group of Companies July 2000 Financial Accounting SAL Group of Companies July 2000 Asset Management SAL Group of Companies July 2000

Materials Management SAL Group of Companies July 2000 Skills

Skill Proficiency

MS Office Skilled

Can Speak and Write English Skilled

SAP R/3 4.6C and ECC6 - MM module (Materials

Management) and Configuration

Skilled

SAP R/3 4.6C and ECC6 - SCM-OTC (Order to Cash) Skilled SAP R/3 4.6C and ECC6 - SCM-RTP (Requistion To Payment) Skilled SAP R/3 4.6C and ECC6 - IDOCS (Intermediate Documents) Experience Personal References will be provided upon request. GARRY G. CARBONERA

11K, Anaheim Tower 3, California Garden Square, Libertad Street, Mandaluyong City 1550, Philippines

Mobile No. +639*********, +639*********

E-mail: acurg2@r.postjobfree.com

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