Technical Support Windows Server

ANDREW M. DAVIDSON

**** * ******* **** **

McChord Air Force Base, Washington 98439-1442

Home: 253-***-**** Cell: 954-***-****

acurcz@r.postjobfree.com

www.linkedin.com/in/AndrewMartinDavidson/

QUALIFICATIONS

Software Development

Excellent comprehension and retention

Computer Networking

Server Administration

Experience in Programming Languages

Security Clearance

PROFESSIONAL EXPERIENCE

Jan 2016-Present Microsoft Software and Systems Academy (MSSA) JBLM, WA

Transitioning Military Student

The Microsoft Software & Systems Academy (MSSA) supports transitioning military personnel by supplementing it education and necessary job skills training that can transcend into a IT careers. This cohort focused efforts in application development, SQL Server and SQL Azure database administration and Windows Server and Windows Azure administration.

Utilized Microsoft Hyper-V Server to build multiple virtual machine networks to test and configure Windows Server 2012 systems.

Installed, configured, and administered through graphical interfaces and Windows PowerShell Windows Server Active Directory Domain Services, Core Networking Services (DNS and DHCP), File and Storage services, Print and Document Services, Remote Desktop Services, Group Policy, Windows Deployment Services, Windows Server Update Service, Network Load Balancing, and Failover Clusters.

2012 – 2015 1st Special Forces Group, US ARMY JBLM, WA Satellite Communication Systems Operator Maintainer (25S)

Trained Professional Army Satellite Communications Systems Operator and Maintainer. Highly skilled in installation, operation and maintenance of a wide variety of strategic and tactical multichannel, multiband satellite communications ground terminals as well as Local area Networks.

Supported Special Operations missions by providing secured tactical Data, Voice, and Digital Video Tele-Conferencing (VTC) platforms.

Supported on the ground missions with setup, provisioning, operation and maintenance of HF and SHF tactical Radios: Harris Tactical Communications.

Trained staff in the operation and maintenance of Special Operations Force Deployable Nodes specific to mission parameters both in garrison and theatre.

Provided technical advice to commanding officers to develop and ensure compliance with ARMY, DOD and DISA for all standard operating procedures.

2010 – 2012 Manpower INC and Partnership with IBM Daleville, IN AppleCare Technician Tier II

Provided Direct customer technical support on all Apple/Mac Operating Systems and Hardware.

Trained staff in customer interfacing, use of AppleCare troubleshooting tools and documenting problem resolution.

Provided escalated technical support to Tier I advisors by researching and implanting ticket resolution.

Awarded for high volume and fast paced turnaround of trouble tickets.

2009 – 2010 Synergy Technical Solutions Corporation Boca Raton, FL Senior Technical Advisor

Provided vendor support for flat panel TV’s and other CE equipment

Provided technical support for flat panel TV repair by phone diagnosis and part order

Provided onsite service when needed

Created daily reports on repair ratio and other data

Maintain knowledge base of problem resolutions by onsite and remote technicians.

Trained staff on installation and troubleshooting electronic components.

EDUCATION & TRAINING

Microsoft Software and Systems Academy, St Martin’s University, WA

Server and Cloud Administrator, Present

Anderson University, Anderson, IN

Masters of Divinity, - Incomplete

Troy State University, Lake Wales, FL

Bachelor of Science, Theological Studies

United States Army Signal Center, Fort Gordon, NC

Satellite Communication Systems Operator Maintainer

Non-commissioned Officer Academy, JBLM, NC

Warrior Leadership Course

ADDITIONAL SKILL & CERTFICATION

Certificate:

MTA 98-366 Network Fundamentals

CCNA Routing and Switching

Clearance:

Active Government Security Clearance

INDEPENDENT LEARNING

MCSA

CCNP 300-115

PowerShell

Python

C#, VB.Net

Contact this candidate