Lan Shen

PROFILE

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I have been working in DHL Global Forwarding since 2005, around 10 years in this field with three roles which are Customers Service, Field Sales, Chinese Help Desk (Commercial) in Los Angeles, USA. In this period, I take the responsibility of customs service, general operation, sales skill and trade lane function, providing whole logistics service to all local customers, including airfreight, sea freight, domestic delivery, warehousing etc.

Broad understanding of trade lane specifics in the forwarding industry and deep knowledge of air freight, ocean freight, and logistic business models.

Capability to deliver presentations and highly effective in conducting sales negotiations.

Excellent organizational and communication skills, including verbal and writing skills.

Working experiences in both China and USA.

Working knowledge of computer based applications and Microsoft Office applications.

PERSONAL PARTICULARS

Gender: Female

Tel: 267-***-****

Mail: acurac@r.postjobfree.com

Address: 7664 Sherwood Road

Philadelphia, Pennsylvania

PA 19151

WORKING EXPERIENCE

Time: Jul.2012 ~ Jun.2014

Company: DHL Global Forwarding

Position: Commercial Chinese Help Desk (Trade Lane function) in the USA –

West Region

Major Responsibilities:

Developing and maintaining regional share of business for International clients within the trade lane and in collaboration with all company sales channels.

Maintaining and growing trade lane volumes through face-to-face and joint sales calls.

Lead and engage with all sales teams across the organization to sell trade lane specific and customized solutions for air and ocean freight to small, medium and multi-national companies.

Plan and conduct joint-sales calls in collaboration with all company sales channels, including face-to-face meetings with customers.

Support customers’ relationships by providing key knowledge about overall market trends.

Participate in the implementation of new customers by coordinating the integration of the overseas team members in the implementation process.

Engage with sales owners of most significant opportunities in the pipeline, including supporting and participating in the RFQ process.

Maintain up-to-date China controlled customers’ information by submitting periodic reports and ensuring that data entry in electronic database and other systems are current.

Time: Jan. 2009 ~ Jun. 2012

Company: DHL Global Forwarding

Position: Senior Field Sales Executive

Major Responsibilities:

Maintain all existed customers for the daily operational issue, pricing, review quotation monthly, KPI checking.

Arrange physical meeting with key customers to solve troubleshooting, listen to customer’s need and find space to increase our service

Develop new potential local customers, preparing our rates and introducing our service via sales call or meeting.

Support on CST and have a nice cooperation with TLM for its daily job.

Monitoring the daily operation, complaints, providing a preventive mechanism, sending operational reminders to concerned OP for avoiding service failure.

Build very good relationship with customers, being a bridge internally & externally.

Time: March.2005 ~ Dec.2008

Company: DHL Global Forwarding

Position: Key Account Customer Service

Major Responsibilities:

Daily operation of booking arrangement, cargo tracking and preparing the related shipment report with pre-alert.

Monthly performance review.

Supporting the payment settlement.

Analysis for shipment profit and loss.

Optimizing the space arrangement for airfreight shipment.

EDUCATION

Huazhong University of Science & Technology

2009 ~ 2011 Bachelor of Major in Business Administration

Top Technology Institute University

2002 ~ 2005 Junior College of Major in Technologic English

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