Customer Service Front Desk

Jamie Romero

Front Desk Guest Services Agent

New Iberia, LA 70560

*****.*******@***.*** - 337-***-****

Experienced in customer service, office management and currently gaining valuable experience in the wonderful world of hospitality !

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Agent

Hampton Inn & Suites New Iberia - 2015 to Present

Office Manager

Angel Rentals Inc. - 1987 to 2007

EDUCATION

High school or equivalent

Mount Carmel Academy

SKILLS

OnQ PMS, Microsoft Word, Excel, Hotel Front Desk ( Reservations, Walk-ins, Check-ins, Check-outs, Modifications, Cancelations ) Charge Posting, Payment Processing, Room Assignment, Account Payable, Accounts Receivable, Payroll, Office Machines, General Office and Clerical Duties. CERTIFICATIONS

Best Practices for Safeguarding Computing Environments Information Security and Privacy Training for Hilton Worldwide - Franchise Version Adult, Child, Infant CPR & AED Training

May 2015 to May 2017

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