Customer Service Information Technology

Christopher Spencer

607-***-**** acur9e@r.postjobfree.com

https://www.linkedin.com/in/christopher-spencer-112665103

** **** ***

Hornell, NY 14843

Information Technology Professional

Help Desk and IT Technician

Information Technology professional with experience working with executive management and cross-departmental teams to enhance organizational growth and development. Strength in creating product visibility and evaluating markets for increased financial success. Self-motivated, introspective, and articulate with a talent in motivating teams to reach and surpass projected goals of senior leadership. Experienced in troubleshooting, Windows operations, and Microsoft Office.

Demonstrated success in:

Supporting executive team by attaining results in team environments.

Contributing value to operations such as inventory, and point of sale system

Aligning department objectives to comply with regulatory standards and expectations.

CORE COMPETENCIES

Customer Service Team Building Customer Records

Product Introduction CompTIA A+ Certification Inventory Control

CAREER HIGHLIGHTS

Obtained CompTIA A+ Certification - Within 1 year, took and kept a 90+ percent average in CompTIA A+ certification training class and obtained certification that same year.

Contributed greatly amongst a team during store inventory using guidelines and procedures put in place by Company home office

PROFESSIONAL EXPERIENCE

Sutherland CloudSource Pittsford, NY

May/2016 – Present

Customer Support

Working among a team of professionals for the Cablevision department to give customers technical support, product information, and to conduct sales over the phone.

Alfred University Alfred, NY

September/2014 – April/2016

Custodian

Worked amongst a team of custodians ranging from 2 to 10 people to provide cleaning and overall maintenance to University campus buildings and houses. Followed guidelines put forth by University management to Strip and Wax Floors, clean buildings, and create work orders. Also followed work schedule to adequately keep assigned areas clean in designated buildings. Increased overall satisfaction with building appearance during time employed.

Achieved satisfaction with appearance of 2nd Floor dining area shortly after being employed.

Developed a friendly working environment with other departments housed in the building. Departments worked together to keep building clean and communication high.

WalMart, Hornell, New York

March/2004-January/2014

Hardware Sales Associate 2006-2014

Maintenance Associate 2004-2006

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EDUCATION AND TRAINING

Associates in Applied Science

Computer Applications April 2014

American Public University, Charles Town, WV

Bachelors of Information Technology

Software Applications Programming Anticipated Aug 2017

Colorado Technical University, Colorado Springs, CO

Professional Certifications/Licensures

CompTia A+ Certified Professional

Achieved 90+ average in study areas while taking part in A+ certification class.

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