Project Manager
Resume:
SUDHIR P. DHAWALE
Address : * ******* **** ****,
Scotch Plains, NJ- 07076,
United States.
Mobile : +1-803-***-****
Email : acur8z@r.postjobfree.com
With total IT and non-IT experience of around 15 years, I wish to work in a managerial role as a Testing Professional in an organization where my professional experience and technical skills will add value to the existing operations and processes in the IT projects to deliver quality output to clients.
I worked in different delivery models which includes onshore/offshore and purely onshore models. During my career with IT industry, I worked majorly on Insurance domain projects with exposure to Claims, Policy and Billing Duck Creek products. This involves three onshore assignments for major insurance clients in USA.
Employed with Accenture Services Private Limited, India Delivery Center, Mumbai since October 2007. I am currently working as Associate Manager and am managing test delivery of new features within Accenture Duck Creek Billing systems deployed in New Jersey.
Degree
University
Institute/College
Year of Passing
Bachelor of Engineering (Computer Technology)
Nagpur University
Chandrapur Engineering College, Chandrapur
1998
PGD+MBA (IT)
Jaipur National University
Final semester in progress.
Certification
Institute/ Organization
Year of Passing
Accenture Solutions Delivery Academy – Test Designer Certification
MIT, USA
2011
Accenture Management Development Academy – Silver certification
Indian School of Business
2013
Insurance Industry Generalist
Accenture
2013
Expertise
Details
Experience
Project Management
Release Delivery
Team Management
Test Management
Risk Management & Issue Handling
Status Reporting
Time Tracking
Project Metrics
5 years
5 years
5 years
4 years
7 years
5 years
5 years
Testing
Functional Testing
10 years
Accenture Claims
AICS Architecture and CCS implementation
7 years
Duck Creek Policy Party
Business knowledge of Property and Casualty
2 years
Duck Creek Billing
Business knowledge Billing
2 years
Accenture Duck Creek Insurance Suite
Integration of Claims, Policy, Party and Billing
3 years
Tools
-Project Management
-Testing
-Database
-Config. Management
Microsoft Project Server, MPP
Quality Center
Mantis
Hexawise
PL/SQL Developer
Visual SourceSafe (VSS)
Windows SharePoint Services
Team Track
2 years
4 years
1 year
1 year
3 years
2 years
3 years
3 years
Employer
:
Accenture Services Private Limited, New Providence, NJ-07974.
Duration
:
8th Oct’ 2007 – Till date
Job Activities
:
Currently working as Associate Manager in testing and handling multiple test deliveries for new features built into Duck Creek Billing system. I have prior work experience that comprises of Claims and Policy. Previously worked in CCS (Claims Component Solution) implementation projects for major P&C Insurance companies based in US since December 2007. This includes offshore and onshore roles.
I am currently responsible for managing overall test activities for Duck Creek Billing features major release.
Responsibilities carried:
Current Role: Associate Manager
-Ensured timely release delivery with good quality.
-Sent status report to different stakeholders that include Senior Management, Manager and Client on timely basis.
-Managed release activities per phase that includes Test preparation and Test execution activities. Test preparation includes Test Analysis, Test Preparation and Test Reviews. Test execution includes Sanity Test, Integration Test, System Test and Regression Test.
-Generated project level metrics and conducted CAR meetings for areas of improvement based on the analyzed metrics.
-Monitored defects during test execution and actively participated in the defect calls with client team.
-Raised risks/ issues based on the current status of individual work items in a release and tracked them to closure.
-Ensured that change requests are analyzed properly before they are scoped for the current release.
-Driven presentations for the client visits.
-Set objectives for resources at the beginning of performance year and worked towards getting them achieved throughout the year.
-Participated in feedback discussion and rating communication.
-Implemented new initiatives in the project and work towards automation.
-Timely recognized resources in the team for their achievements by promotions/awards or performance points.
-Effectively used project budget.
-Maintained and tracked time reporting for individual resources. This includes ensuring that there is no discrepancy in organization’s time report and the client time report that may create issues in the accounting.
-Implemented organization-wide activities in time that includes ‘Career Development Plans’ and ‘Competency Assessment’ of individual resources.
-Assisted other teams in achieving their goals by providing additional help based on the availability of resources.
-Assisted manager/s with any help that is needed at times.
-Ensured growth in the technical competency for the team.
Recognitions : 1. Recognized with ‘Most Valuable Professional’ award at client site in the category of Business Operator.
2. Recognized with ‘FS – PROPEL’ award twice for delivery excellence.
3. Received ‘Accenture Celebrates Excellence’ award for the team twice.
Employer
:
Xoriant Solutions Pvt Ltd, Mumbai.
Duration
:
27/02/2006 TO 28/09/2007
Job Activities
:
Worked in Network domain for a range of network based products.
Project scope included developing test plans and test scripts based on requirement specifications, functional testing of web based applications implemented for network based systems.
Responsibilities:
-Test Planning and Design
-Testing new functionalities as part of enhancements
-GUI testing
-Integration testing
-Load testing of the server (carried out in local environment/ local site).
-Actively involved in writing test cases.
-Executed and verified different critical test cases for various protocols used in the product.
Awarded ‘Employee of the Quarter’
Employer
:
K.J. Somaiya Institute of Engineering and Information Technology, Mumbai.
Duration
:
02/09/2002 TO 26/02/2006
Job Activities
:
Worked as a Lecturer and Head of Department in Information Technology
Responsibilities:
Conducting lectures and practical for the following subjects
- Computer Networks
- Software testing
- Operating Systems
- Languages C and C++
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1
Accenture Duck Creek Insurance Suite /Billing Features
Accenture Services Pvt. Ltd.
Accenture Duck Creek Insurance Suite Clients
10/01/2013 – Till date
40+ (Testing)
Associate Manager - Testing
Project Description:
The project involves integration of Accenture Claims solution with Accenture Duck Creek Policy system and Accenture Duck Creek Billing System. Multiple new features are being added to all the three applications and are being integrated using a common party system. This enables the organization to deliver both the application integrated as an insurance Suite.
My roles and responsibilities:
1.Involved in the requirement analysis and Test design phases of the project analyzing the impact of requirements on existing claims, policy and billing applications.
2.Involved in test design and execution of enhancements in the suite application specifically for Duck Creek Billing new features.
3.Perform Test Condition and Case reviews and automation reviews
4.Resource assignments.
5.Automation improvements- System Test regression suite which was of over 3100+ manual steps is completely automated and saves 70 hours of manual effort per execution.
6.Prepared Suite installation guide that covers minute details of steps required for clean installation of a Suite product.
7.Assisted with overall system testing effort.
8.Prepared status reports.
9.Monitored time report submission for all the team members of the team.
10.Helped the leadership in preparing monthly reports for senior leadership
11.Conducted CAR meeting.
12.Prepared risk report.
13.Participated in preparation of Release Notes for the project.
14.Identified areas of improvement in overall test management
15.Worked on backlog maintenance issues. 40% of the backlog issues (out of 1060) were verified and closed.
16.Collaborated with other teams given that the testing involved two major insurance products being tested using common party system.
Tools Used: TeamTrack, Test Automation Center (Selenium), SQL 2012, SharePoint, SVN, Visual Studio Online, Microsoft Test Manager
Key Achievements as Associate Manager:
1.Handled two major releases for testing new features within Party and Billing modules of Insurance suite using agile methodology.
2.Team received Accenture Celebrates Excellence Award.
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2
AllState Aurora
Accenture Services Pvt. Ltd.
Allstate Insurance
10/04/2010 – 09/30/2013
26+
Test Lead (Functional and Regression testing teams)
Project Description:
This is one of the major CCIS implementations for Allstate client who is USA's largest publicly held personal lines insurer. Claim Components (CCS) is a Web-based solution which supports all lines of business from first notice of loss (FNOL) through to financials and reserve management. Accenture has customized CCS for the client in Property and Casualty segment. The application has integration with different other applications that involves medical bill processing tool, property and auto damage estimation tools, etc. Because of this integration the application enables fast, fair and consistent claims handling and results in customer delight.
My role and responsibilities:
As a test lead I was involved in team management and test management activities to ensure that release is delivered on time with good quality and is within estimated budget.
1.Prepared detailed project plan in MSPS for individual test phases.
2.Ensured timely project delivery with good quality.
3.Managed different test activities that include test preparation and test execution. Test preparation includes Test Analysis, Test build and Test Review. Test execution includes Sanity Testing, Integration Testing, System Testing and Regression Testing.
4.Analyzed and managed project metrics. Suggested and implemented process improvements based on the analysis.
5.Raised risks and issues and tracked them to closure. Also provided with mitigation approach. This helped in keeping team progress on track.
6.Assisted the team as a whole in achieving its task(s) and in operating together as an effective team.
7.Assisted other teams in achieving their goals by providing additional support based on resource availability.
8.Took ultimate responsibility for team decisions, progress, and results.
9.Managed to reduce pain areas for the team by seeking timely 360 degree feedback.
10.Encouraged full participation by individual members in different phases of STLC.
11.Identified different individual team members’ needs for both direction and support.
12.Ensured that the team makes clear and consensus decisions.
13.Led presentations to management and also during client visits.
14.Timely implemented organization wide initiatives/ activities.
15.Ensured that offshore-onshore coordination is proper and there is no communication gap.
Tools Used: Quality Center 10.0, QTP 10.0, PL/SQL Developer, WSS, Hexawise
Key Achievements as a lead for functional testing team:
1.Successfully handled 5 releases each of 15000+ hours, with 22 members’ team, each spanning over 4 months since October 2010.
2.Defect rejection ratio brought down from 11% to 1.3% due to implementation of outcome of CAR meetings.
3.Multiple appreciations from client lead for quality and timely delivery of work items during each release.
4.Initiated reusability of test cases by developing test case repository.
5.Developed test case normalization model.
Key Achievements as a lead for regression testing team:
1.Successfully handled 3 releases with a team of 15 resources. Each release is of around 12000 hours.
2.Implemented multiple automation initiatives in the team with cost savings for client. Till date automation initiatives have resulted in savings of 100+ hours per release.
3.Initiated automation of regression suite. Out of 76 regression scripts 10 have been automated so far and other scripts have been estimated for automation.
4.Promoted automation tool certification in the team. As a result 9 members out of the 15 got QTP 11.0 certified in a month.
5.Proposed automation usage to the client leads and has been well acknowledged
6.Recognized with ‘FS- Propel Award – Individual’ twice for delivery excellence.
7.Team received ‘ACE’ award for delivery excellence because of contribution to productivity through quality and continuous improvement.
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3
Acclaim 3
Accenture Services Pvt. Ltd.
Sentry Insurance
12/26/2009 – 09/17/2010
90+
Senior Software Engineer (Functional Tester)
Project Description:
This project implements insurance application specific to the needs of Sentry Insurance. Sentry Insurance has business in areas of Auto, Homeowners and General Liability. There are multiple vendors who provide services to Sentry Insurance. The application also involves integrating all different vendors to the main application using different interfaces.
My roles and responsibilities:
Testing of the Claims Component Solution (CCS) and AICS architecture in the role of Quality analyst involved in test design and execution.
1. Involved in Integration Test and System Test of the application.
2. Suggested design changes in the application after based on the test results.
3. Worked on Regression testing. Because this application is based on existing system, focused more on regression so as to make sure that the existing functionality is intact and unaffected because of new changes introduced in the system.
4. Involved in the Test design and execution of the most complex components like Claim Folder, Policy, third party vendor integration, etc.
5. Performed Test script reviews of important CCS modules and integration interfaces.
6. Conducted session on SQL queries for the test team to make sure that more database testing is involved during the test execution.
7. Involved in Test data identification
8. Suggested multiple improvements during the integration testing. This involved suggestion for UI testing, suggestion for having proper data, etc.
Tools Used: Quality Center, PL/SQL Developer, SharePoint.
Key Achievement:
Executed most number of test scripts and logged maximum number of defects with least defect rejection rate within a team of 40+ testing members.
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4
Spark
Accenture Services Pvt. Ltd.
The Hartford
12/01/2007 – 12/24/2009
40+
Functional Tester
Project Description:
This project primarily concerns with enhancements in the CCS application so as to support the upcoming changes. These changes are primarily on desktop that pertain to specific requirements. In addition there are also changes related to EDI reporting for different US states. These changes primarily focus on information exchange between the CCS application and different service providers.
My roles and responsibilities:
Testing of the Claims Component Solution (CCS) and AICS architecture in the role of Quality analyst involved in requirement analysis, test design and execution.
1. Involved in the requirement analysis and Test design phases of the project analyzing the impact of requirements on existing modules of CCS asset and the impact on integration interfaces with which CCS is connected.
2. Involved in Test design and execution of an enhancement to the AICS architecture used by CCS asset
3. Involved in the Test design and execution of the enhancements to AICS architecture, and enhancements in some the complex modules of CCS viz. Find Claim, Multiple Reassign, Archive Claim, Check Log, Task, File Note, Payment Processing, FNOL etc...
4. Performed Test Condition and Case reviews of important CCS modules and integration interfaces.
5. Involved in the execution of UNIX jobs to call the different stored procedures within the CCS module.
6. Involved in Test data identification
7. Analyze defect metrics and suggest improvements
8. Prepare weekly status report for the team.
9. Monitor time report submission for all the team members of the team.
10. Help the leadership in preparing monthly reports for senior leadership
11. Conduct SQA audit for different sub projects.
12. Conduct CAR meeting.
13. Worked as Configuration Manager for the project.
14. Initiated automated testing for build regression for the project.
15. Prepared Release Notes for the project.
Tools Used: Quality Center, PL/SQL Developer, VSS
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5
Database Dispatch
Xoriant Solutions Pvt. Ltd.
Resonate
August 2006 – 5th October2007
06
Functional Tester
Project Description:
Database Dispatch is a network based application where services are controlled for different databases in the network. Two servers primarily manage forwarding requests to the database servers. Whenever one of the servers is not available other server forwards the requests to database servers in the network.
My roles and responsibilities:
1. Involved in the requirement analysis, test planning, test design and test execution phases of the project
2. Involved in GUI testing, Integration testing and System testing
3. Involved load testing of the server
4. Performed test condition and test case reviews
5. Performed defect analysis and suggested improvements
6. Performed Failover testing
Tools Used: Microsoft office 2003 tools: MS Word, MS Excel, MS Outlook, MS PowerPoint, Mantis defect tracking tool
Platform: C++ on UNIX
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6
Central Dispatch Console/Controller
Xoriant Solutions Pvt. Ltd.
Resonate
February2006 – July 2006
06
Functional Tester
Project Description:
Central Dispatch Console/ Controller is a network based application where an administrator can check status of different machines running in the network. This application also enables user to check which different servers are processing what kind of different requests. In addition to this, the application helps to redirect different requests to different servers in the network.
My roles and responsibilities:
Testing of the network based application in the role of Quality analyst involved in requirement analysis, test design and execution.
1. Involved in the requirement analysis, test planning, test design and test execution phases of the project
2. Involved in GUI testing, Integration testing and System testing
3. Involved load testing of the server
4. Performed test condition and test case reviews
5. Performed defect analysis and suggested improvements
Tools Used: Microsoft office 2003 tools: MS Word, MS Excel, MS Outlook, MS PowerPoint, Mantis defect tracking tool
Platform: C++ on UNIX
First Name:
Sudhir
Last Name:
Dhawale
Middle Name:
Pundlik
Residence Phone:
Mobile Phone:
Permanent Address:
B-604, Ruparel Gardens, Plot No: C3,
Sector-23, Nerul,
Navi Mumbai - 400706
Maharashtra. India
Email:
acur8z@r.postjobfree.com
Present Address:
8, Country Club Blvd,
Scotch Plains, NJ – 07076.
United States.
Onshore Assignments:
1.US – 25-Dec-2009 to 17-Sep-2010
2.US – 16-Jul-2011 to 09-Jan-2012
3.US – 16-Apr-2015 to till date (On H1B)
Date of Birth:
22/APRIL/1976
Marital Status: Married
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