Lorraine Andresen

**** ** **** ***. ********, OR 97215 971-***-**** acur8r@r.postjobfree.com

Technical Tools-Skills

Content Management Systems: SharePoint, AuthorIt

Web Analytic Tools: Adobe Analytics (Adobe Creative Cloud), Genesis (Data Connectors)

Graphic Design Tools: FrameMaker, InDesign, PageMaker

Storyboarding: PowerPoint, Keynote

Software Development: Software and REST API’s; Agile, Waterfall, Iterative/Incremental Methodologies

Instructional Design Models: ADDIE, Systematic Design, Articulate

Instructional Design/Technical Writing Experience

July 2015 to Feb. 2016

Technical Documentation Specialist - Energy Trading and Risk Management

PGE; Portland, OR (contract through Experis)

Training new PGE ETRM (Energy Trading/Risk Management) employees to acclimate them to PGE’s System of Record (Endur) and accompanying processes/interfaces. Creating an extensive library of documents for use through PGE’s Energy Trading/Risk Management department’s UAT/parallel testing for transition into new tracking and organization of deals/trades. Worked with software engineers in order to create technical docs that reflected software development for migration including software and REST API's. Utilization of advanced research methodologies (Adobe Creative Cloud, Advanced SEO), interviewing various PGE and vendor SME’s for brainstorming, documentation creation, and process vetting. Designing instructional materials, including PowerPoint presentations (including storyboarding) to teach technical documentation goals and processes to both small and large teams. Organization of complex and brief existing reports within PGE’s extensive SharePoint library.

July 2014 to November 2014

Content Localization Engineer/Instructional Design Editor

Xerox Corporation; Wilsonville, OR (short-term contract through Genuent)

Working in conjunction with Xerox’s award-winning instructional design team to create multiple storyboarding paradigms through ADDIE methodology; writing, editing, and page design for instructional design and international documentation team. Worked with software engineers in order to create technical docs that reflected software development for migration - Software API's and REST API’s. Worked as primary editor for a staff of 11 technical writers, producing a comprehensive, multi-application, international on-line documentation library (text/schematic/line art correlations) for translation into 32 different languages. Utilizing Author-It CMS in order to organize, create, and finalize documentation to disseminate world-wide. Performed UAT for product features/functionality, identifying and implementing product requirements and documentation of user standards, working constantly with subject matter experts (SME’s) around the globe in order to create professional quality technical documentation; working with project managers from various departments to establish and augment tasks.

Sept. 1994 to present

Instructional Designer/Adjunct Professor – Composition, Technical/Professional Writing and Editing, Business Communications, Literature, Speech Communications, Legal Writing

Portland Community College; All campuses

20 years of experience developing web-based and in-person curriculum for all levels of composition, technical and professional writing and editing, business enterprise and communications, as well as literature courses for the Pacific Northwest’s largest community college. Teaching multiple on-line and in-person courses simultaneously, constantly improving content and overall application for Web-based learning environments. Advanced utilization and instruction within advanced SEO’s and complex documentation libraries for technical writing and editing such as AuthorIT and SharePoint.

Oct. 2013 to April 2014

Technical Writer/Editor/Project Manager Floor Support Team

The Standard Insurance Company; Portland, OR 971-***-**** (Contract through Volt Recruiting)

Developing a myriad of multi-media documents through complex CMS’s such as AuthorIT and SharePoint, creating instructional materials for new-hire process, original script and design for Web-based learning environments, as well as extensive technical documentation for IT/infrastructure and floor/phone support teams regarding identification, troubleshooting, and remediation for The Standard’s company-wide migration from Windows XP to Windows 7 via SCCM 2012. Worked with software engineers in order to create technical docs that reflected software development for migration - Software API's and REST API's. Performed UAT for product features/functionality, identifying and implementing product requirements and documentation of user standards, working constantly with subject matter experts (SME’s) in order to create professional quality technical documentation; working with project managers from various departments to establish and augment tasks. Independently developed multi-media instructional presentations for universal Standard users, sales and marketing team, and IT departments through PowerPoint and Keynote Storyboarding.

Mar. 2012 to May 2012

Business Intelligence Analyst

Regence Blue Cross/Blue Shield; Portland, OR 503-***-**** (Contract through TekSystems)

Correlating and analyzing industry and customer-centric data/information within various SEO’s in order to create brief and extensive reports, web content, and e-mail copy. Integrating information into award-winning copy; providing analysis and interpretation for data prospect research summaries. Reporting on daily developments in regard to urgent federal health insurance reform legislation as it applies to Regence’s customer base for multiple mediums of communication. Utilized advanced research methodologies (SEO, Hoovers) and web analytics (Omniture, Adobe Genesis, SiteCatalyst, Google Analytics).

May 2009 to Apr. 2011

Technical Expert/Marketing Manager

Western Architectural; 10200 Greenburg Road, Suite 750 Portland, OR 97223 503-***-****

Writing/editing technical reports for architects, engineers, and building inspectors. Initiating and planning strategic campaigns; developing, writing and editing copy for e-mail campaigns, newsletters, websites, news releases, advertising sales, social media, and marketing/sales letters; writing and presenting core messages to various audience bases; integrating copy within digital outbound channels utilizing advanced marketing tools. Planning and preparing for trade shows and presentations. Creation of all business documents; i.e., specifications, proposals, and contracts. Graphic Design Tools: FrameMaker (structured and unstructured environments), InDesign, PageMaker.

Apr. 2008 to May 2009

Technical Writer/Project Manager

AEC, Inc.; Sandy, OR 503-***-****

Research, development, writing and editing of aeronautic and marine manuals for nationally recognized technical documentation company. Writing and editing copy for all technical introductory materials. Dealt directly with aeronautics engineers and architects in order to integrate schematic information into on-line and hardcopy extensive documentation. Daily use of FrameMaker (structured and unstructured environments).

Teaching Experience

Fall Term 1994 to Present

Adjunct Professor – English Department

Various Oregon Colleges and Universities

Teaching both in-class and on-line courses for all levels of English Composition, Technical Writing, Business Communications, Speech, and Literature. Teaching institutions include:

Southern Oregon University (2013-present) – Contact, Dr. Kasey Mohammad 541-***-****

Portland Community College (1994-present) – Contact: Martha Henning 503-***-****

Clark College-Vancouver (2004-2009) – Contact: Dr. Joe Pitkin 360-***-****

Mt. Hood Community College (1999-2009) – Contact: Jonathan Morrow 503-***-****

Clackamas Community College (2004-2008) – Contact: Trista Cornelius 503-***-****

Warner Pacific College (2000-2005) – Contact: Dr. Pamela Plimpton 503-***-****

George Fox College (1995-2003) – Contact: English Dept. 503-***-****

Concordia College (1994- 1996) – Contact: English Dept. 888-***-****

Education

1992-1994: University of Idaho; M.A., English Composition and Literature

1987-1990: Western Kentucky University; B.A., English Composition

Western Kentucky University; B.A., Marketing/Mass Communications

1984-1986: Mt. Hood Community College; A.A., Journalism Arts Technology

1981-1982: Portland Community College; General Studies, Technical Writing Certification

REFERENCES

Dorian Podarelu: Senior I/T Technical Phone Support Specialist – 503-***-****

Linda Moore: International Service Desk Manager – 971-***-****

Michael Herman: Floor Support Specialist – 971-***-****

Martha Henning: Portland Community College, Dean of English – 971-***-****

Kevin Williamson: PGE, Senior Project Manager – 503-***-****

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