Customer Service Data Entry
Resume:
Dana M. Behrhorst
Hamel, Illinois 62046
Work Experience:
Allsup Inc.
Temporary Worker through PrideStaff, Inc.
Belleville, IL
May 2015-October 2015
Account Management
Duties included making outbound calls in regards to assisting people in filing for social security disability. Received inbound calls regarding questions about SSDI filing, medical conditions and other factors related to qualify for filing SSDI. Performed medical screenings, data entry, coordinating paperwork, observing HIPPA guidelines, faxing, scanning and emailing documents and updating database after customer interactions.
American Water Resources
Temporary Worker through Yoh, A Day & Zimmerman
1420 Industrial Parkway
Alton, Illinois
December 2014-May 2015
Claims Specialist
Duties included taking inbound customer service calls from protection plan customers throughout 43 states. Making outbound phone calls for customer follow up and contractor assignment. Faxing and emailing notice of repair to contractors, dispatching contractors to job site, verifying customer eligibility, problem solving, processing claims, denying and closing claims, collections, data entry and strong organizational skills utilized in order to stay on top of customer follow ups/overflow calls.
Port Enterprises
P.O. Box 190
Bethalto, Illinois 62010
June 2014-December 2014
Collections Specialist
Duties included making outbound collections calls, correspondence, providing customer service for defaulted clients, configuring loan repayment plans, basic math, verifying confidential information, adhering to state and federal collections laws, accounts receivable, performing basic clerical duties as needed or assigned and utilizing management when needed to accelerate the collections process.
United Healthcare Group, Inc.
13655 Richardson Road
Maryland Heights, Missouri
March 2014-June 2014
Customer Service Specialist in MA/MAPD Dept.
Duties included working in the Medicare/Medicaid department assisting members with questions and issues related to their policy, advocating for best solution for member, processing premium payments, medical billing, strict observation of HIPPA guidelines, addressing billing, collections and payment issues, explaining medical claims and EOB’s (Explanation of Benefits) to members, repayment plans, data entry, notation of customer interactions in various databases, working with dual screens on computer terminal, providing understanding and being dedicated to first call resolution for members.
Transformations Treatment Center
Del Ray Beach, Florida
January 2006-January 2014
Internet Consultant and Content Writer
Duties included writing content and reports on current trends in the field of addiction and anything related to trends in substance abuse. Content was prepared in a timely and efficient manner according to the needs of management, consulting with management about goal setting, training of other writers, and maintaining a high level of accuracy within content, in order to drive web traffic to more than 100 different company websites. Researching topics in order to compose relevant content and helping to ensure the websites maintained a consistent top Google rating within search engine hits.
Blue Cross Blue Shield of Missouri
1831 Chestnut Street
St. Louis, Missouri
August 2000-November 2004
Small Group Marketing-Quoting Representative
Duties included processing new business quotes for medical insurance according to personal data received from groups and outside insurance brokerage firms. Other duties included providing administrative support for sales/retention team, processed monthly insurance renewal packets, data entry, customer service, adhering to monthly expectations set forth by management, submitted daily logs regarding production and productivity and developed productive working relationships with co-workers and outside vendors.
Southwestern Bell-Advanced Solutions Inc.
125 Corporate Office Dr.
Earth City, Missouri
February 1996-October 1999
CPE, Collections & Help Desk Support (Tier 1)
Worked in the Customer Premise Equipment Dept. and handled shipping and tracking of DSL equipment. Other duties included order entry, billing, and service orders and data entry. Transferred to Help Desk Tier 1, provided tech support and assistance to customers, responded to trouble ticket inquiries, assign/dispatch techs to the home to resolve CPE issues, ran reports for equipment related malfunctions, provided troubleshooting information and followed up with customer to ensure any issues had been resolved.
References:
Larry Danielson, Manager at Charter Communications 314-***-****
Chris Primas, Manager at MetroLink, Inc. 618-***-****
Devon Petroff, Dispatcher for Illinois State Police 618-***-****
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