Domonick Dixon

***** ***** ***** ***** #*** 769-***-****

Dallas, TX 75248 acur73@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over eight years of IT and customer service experience with a solid track record of consistently meeting and exceeding company goals and objectives. Highly motivated and results oriented professional who possesses excellent communication and interpersonal skills. Proven ability to cultivate productive relationships with key decision makers and manage projects to achieve corporate goals.

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7, Windows Server 2003/2008

Software: Microsoft Office Suite, Microsoft Office 2013, Lotus Notes (8.5/9.0), Visual Basic, Adobe Acrobat Pro, Virtual Box, VM Ware

Packages/Tools: VOIP, TCP/IP, DHCP, Internet, Intranet, WAN, VLAN, LAN, Remote Support, VPN, Terminal Server, HTML

Hardware: Printer/Copiers, Hubs, Routers, Desk Phones, Mobile Phones/PDAs, Modems, Tablets, RJ-45, RJ-11, Desktops, Laptops, Servers, Peripherals

Database Systems: Windows Server (Active Directory), Microsoft Exchange 2003/2007/2010

PROFESSIONAL EXPERIENCE

Regions Bank– Jackson, MS 08/15 – present

Desktop Services Technician

Provides technical evaluation and problem resolution, PC maintenance, troubleshooting, software installation, and LAN/WAN connections, while designing and implementing standard solutions for both Desktop PC and Notebook Platforms. Also provides, technical support for hardware and software products, printer installation, configuration,repair, and drive mapping, while employing excellent customer service.

Supports diagnosing, troubleshooting and remediating hardware and software issues on desktop, laptop, printer (MFP), and scanner devices.

Oversee the removal of desired equipment and circuit disconnects

Assist in coordinating large PC moves and in troubleshooting and installation of data devices and wiring

Programs telephones for moves, adds and changes in the switches

Install, configure, and repair printers and peripherals

Trustmark National Bank – Jackson, MS 01/13 – 08/15

PC Technical Analyst II

Effectively and efficiently installed, maintained, evaluated, modified, troubleshoot, documented and repaired computer hardware and software systems and associated peripheral devices and printers.

Planned and coordinated personnel moves including changes necessary to affect the move

Documented problems and fixed hardware and software issues in a Knowledge Base

Planned, scheduled and tracked work related activities with work orders

Assessed and determined proper solutions to apply to issues relating to the domain/Active Directory or LAN/WAN

Jackson State University – Jackson, MS 9/10 – 09/12

IT Support Staff

Loaded and maintained Microsoft office for the department, and operating systems: Windows XP, Vista, and Windows 7. Maintained email boxes through exchange server for my department. Furthermore, maintained an Active Directory such as: creating user accounts, disabling accounts, and resetting passwords. Advised on the purchase of equipment for the network. Also helped with student assistants that were assigned to the department for work-study.

Provided technical support to Jackson State University’s Center for Defense and Integrated Data.

Troubleshot hardware and software problems, including desktop, laptop, printer, WAN, LAN and remote systems

Participated in LAN/WAN network planning activities

Managed the configuration and performance management of all PC systems and telecommunication

Installed, configured, and repaired printers and peripherals

Comcast – Madison, MS 7/08 – 8/10

Business Service Representative

Helped customers with their email accounts and setting up exchange server, and assisted them with network problems, such as, routers & switches along with Comcast equipment. We used REMEDY software for customer account information and to resolve customers’ issues.

Provided technical support and customer service for residential and business customers regarding their network connectivity, telecommunications, and system maintenance.

Fielded inbound calls in a high-volume call center environment.

Utilized a variety of software application to administer customer account information, as well as diagnosed and resolved technical difficulties.

Interacted with other departments to resolve customer issues and provided additional services.

EDUCATION

MISSISSIPPI COLLEGE – Clinton, Mississippi 39056

Masters of Business Administration – Concentration: Information Systems May 2017

JACKSON STATE UNIVERSITY – Jackson, Mississippi 39217

Bachelor of Science – Major: Industrial Technology - Computer Technology April 2012

HOLMES COMMUNITY COLLEGE – Ridgeland, Mississippi 39157 May 2009

Associates of Applied Science - Computer Network Support

CERTIFICATIONS

CCNA 1 Networking Basics Certificate

Comp TIA A+ (In Progress)

HP Certification (In Progress)

Lexmark Certification (In Progress)

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