Technical Support Project

CURRICULUM VITAE

Mateen Ahmad

Contact Address:

R-129, Joga Bai extn, Jamia nagar, Okhla, New Delhi

Pincode-110025, India Email-Id: **************@*****.***

Contact No: +91-844*-****-**

Total Experience: 3.8 Yrs

mailto:************@*****.**.**

Objective:

Aim to be an associate with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and be part of a team that dynamically works towards growth of the organization and gains satisfaction thereof.

ACADEMIC QUALIFICATION:

Professional: Completed B.Tech (Electronics and communication) from M.D.U. University, Rohtak, Haryana

Academic: -

Intermediate: Passed with second Division from govt. sen. sec (C.B.S.E) Ajmeri gate

High School: Passed with second Division from govt. sen. sec (C.B.S.E) Ajmeri gate

PROJECTS:

B.tech Major Project

Heart beat monitor

Has worked in the team as well as lead the team

TECHNICAL EXPERTISE:

Knowledge of, OSPF, EIGRP, BGP, SWITCHING (STP, PVST, PVST+, RSTP, VLAN HSRP,VRRP.) and MPLS.

Hands-on Experience on Cisco Router: 3700s, 7200s, 7600s, 7700s, 12000s,

Cisco Switches: 4500s, 3550, 2600s, 2900s

ASR 9010

Experience: 1

Company: - Silicon Netsol Pvt. Ltd

Designation: - Network engineer.

Duration: - July 2012 – to-July 2014

Essential Duties and Responsibilities:

Configuration and Troubleshooting of Cisco devices at L2 and L3 Level.

Implementation of day to day Network Management solutions.

Cisco L2 & L3 Switches Managing and Troubleshooting, VTP,VLAN,STP,RSTP Ether Channel on Multi Layer Switches.

Configuring Cisco networking devices (Routers and Switches) of customers according to their requirement. Troubleshooting of LAN/WAN connectivity issues.

Providing remotely L1 & L2 technical support to client in implementation, configuration, designing and troubleshooting of Network.

Project :Indian Railway Project

Duration:18 months

TEAM SIZE: 5

PROTOCOL’S:- EIGRP AND OSPF.

Description: Indian Railways is an Indian state-owned railway company headquartered in New Delhi, India. It is owned and operated by the Government of India through the Ministry of Railways. It has the world's fourth largest railway network after those of the United States, Russia and China. The requirement in the project was to convert EIGRP into OSPF. My responsibility was to implement this conversion and troubleshoot them.

Experience: 2

Accenture Services Pvt Ltd july 2014 – To present

WORK PROFILE

The responsibilities consist of holding account management on services part and solution design with Key KRA as better SLA, higher uptime, network redundancy, co-ordination with backend factories on proposed solution etc.

•Maintaining the WAN connectivity of other 10000 enterprise customers.

•Provide support to ILP (Internet Lease Port) & ILL customers.

•Handling all upcoming issues with the major ISP customers of BHARTI AIRTEL LTD. with high bandwidth.

•Troubleshooting internet related issues remotely across PAN India.

•Planning and scheduling the testing and maintenance windows of customer links for errors, low reliability and improper internet bandwidth and throughput related issues.

•Taking the end-to-end ownership of faults reported by Data communication customers.

Own the resolution of all the Faults reported by AES-Data Communication Customers and will coordinate centrally with all the stake holders for faster resolution.

Monitoring Bandwidth Utilization Using MRTG (Multi Router Traffic Graph).

Providing Support with Transmission Team for SDH & CEN & C NOC.

Using eCRM as a front-end for updating all the issues

Strengths:

Positive attitude, Optimist and confident.

Can work effectively in team as well as individually.

Fast learning aptitude and adaptability to new concept.

Personal Profile:

Date of Birth : 5th July 1988

Father's Name : Mr. Abdul Jabbar

Nationality : Indian

Marital Status : Single

Language Known : English, Hindi, Urdu

Permanent Address : R-129 Joga-Bai Extn, Jamia Nagar Okhla

New Delhi 110025

I hereby declare that the above mentioned information is valid and true to the best of my knowledge.

Place: Delhi Mateen Ahmad

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