Denise McQueen

**** **** ****** ************, ** 19146

267-***-**** acuqzx@r.postjobfree.com

Office Assistant

A Recognized Expert in Providing Support For an Office Environment

Comprehensive background in overseeing all operations of the front desk and reception. A proven track record of finding and developing talented individuals. Skilled in high volume data entry, KRONOS (timekeeping system), and multiple schedule management.

CORE COMPETENCIES

Client Relationships Time Management Effective Communication Staffing and Recruiting

Team Management Schedule Building Administrative Support Contract Management Leadership

Data Entry Customer Service Multi-Line Phone Command Microsoft Office

EXPERIENCES AND ACHIEVEMENTS

University City Center For Eye Care, Philadelphia, PA 2012 – 2015

Oversaw all operations of the front desk including creating accurate schedules and patient registration. Performed high volumes of data entry, ensuring complete accuracy for all projects.

Consistently generated positive patient experiences by greeting customers in a professional and timely manner.

Gathered and verified all relevant credit and payment information from patients.

Ensured that all daily revenue was consistently and accurately balanced.

CITE Business School, Philadelphia, PA 1986 – 2011

Recruiter/Senior Case Manager 1987 – 2011

Directed the development and hosting of weekly recruiting events, orientation, and enrollment for over 150 students yearly. Oversaw all front desk activities including both reception and secretarial tasks.

Directly oversaw two case managers in day to day operations while ensuring that all long term goals were being met.

Regularly updated students’ timesheets in KRONOS while maintaining all enrollment and placement information in a CAPS tracking system.

Regularly met with contract auditors to analyze current student activities to ensure all relevant factors were in compliance.

Assessed student work and performance metrics while daily attendance reports and weekly student performance reports to the Director and Assistant Director.

Receptionist

Supported the operations of the director and assistant director by performing scheduling and fielding both phone calls and visitors.

Fostered a professional environment by ensuring that the reception area was consistently well maintained and organized.

EDUCATION

Certificate of Achievement, Microsoft Specialist Course, 2012

Certificate, Word Processing/Secretarial Science, CITE Business School