Systems Engineer, Network Engineer, Systems Administrator, Information

EDUCATION

Georgia Southern University, Statesboro GA, AAS Computer Science

AIU Online, AAB Business Administration

PROFESSIONAL CERTIFICATIONS

Security + MCSA MCP

Currently Pursuing CCNA & CCNP for career transition

TRAINING

ITIL Framework Training DOD mandated Security & Training

TECHNICAL PLATFORMS

HARDWARE: Enterprise administration & configuration of laptops, tablets, desktops, servers, printers & mobile devices (Dell, HP, Lenovo, Microsoft, Apple)

SOFTWARE & SERVER: Administration & Support – Windows 7, 8.1 Windows Server 2003, 2008R2, 2012R2 Mobile Armor Landesk Admin Studio Track-IT (Wendia) POB Service Management Desktop Authority Remedy ITSM

DESKTOP MANAGEMENT & DEPLOYMENT: ScriptLogic SCCM 2007 Systems Center Configuration Manager 2012

VIRTUALIZATION: Hyper-V VMWare Workstation/Vcenter Operations Manager Citrix XenDestop Microsoft Application Virtualization (App-V) Virtual Box

SCRIPTING: Creation/Editing: VB Batch CMD & PowerShell Scripts

CAREER EXPERIENCE

Systems Engineer Haystacks-NetCentrics

02 2012 – 10 2015

A member of the EITSD Systems Engineer team, managing 15, 000 + workstations and servers across a multi-domain DOD Enterprise

Managed enterprise SCCM infrastructure, Active Directory and Group Policy objects

Managed and deployed enterprise software applications, desktop and server hardware images, virtual machine images, task sequences and application update packages in SCCM 2007 2012

Created, tested & modified scripts for application installs, application upgrades, file server migrations, desktop OS migrations, and AD domain migrations

Configure, administer and upgrade enterprise application servers

Configure and administer enterprise DHCP scopes, DNS and firewall settings

Research technology and implement test plans

Work with customers & internal developers for upgrades and system implementations

Provide Tier 3 escalation support to Operations and Service Desk technicians

Desktop Analyst the Experts

02 2011 – 02 2012

A member of the 844th Communications Squadron supporting the US Air Force Medical Staff Command

Worked system escalation issues from Tier 1 Help Desk, focusing on HP Windows Vista and Win 7 desktops and laptops

Managed NIPR and SIPR Computer and user Active Directory accounts

Resolved issues concerning user CAC, PKI, sensitive data spills & data recovery

Researched & Implemented new software and hardware for Air Force Customers

Desktop Support Apex

06 2010 – 02 2011

Responsible for supporting 1000 + users at two different sites for debt modification company Prommis Solutions

Managed & setup user and computer accounts in Active Directory

Managed, setup and troubleshoot user Citrix sessions

Performed local and remote system maintenance, imaging, upgrades, profile migrations and data recovery operations.

Desktop Support PHNS

08 2008 – 03 2010

Provided IT support to 1000 + users for HSC Children’s Hospital, divided between 4 locations handling issues ranging from basic hardware resets and software installs, to manual Widows installation repairs and system re-imaging.

Created, tested and maintained software images for different hardware platforms supported at our location, mainly Dell, Fujitsu and Lenovo systems.

Created process guides and how-to documents for the Desktop Support team

Responsible for system and user administration duties within Active Directory

Researched, tested, and implemented new third party software and hardware solutions

Successfully implemented and supported the HMS Digital Hospital system using mobile COW workstations and Motion Handheld tablets.

Desktop Engineer IBM

05 2007 – 06 2008

Responsible for Corporate and Client services desktop & laptops for a large Bio-Pharmaceutical company MedImmune Inc

Created, tested and maintained hardware baseline images, software and update packages deployed and used on company desktops and laptops.

Responsible for documenting steps in the creation of software images, process guides and templates for IT and Engineering departments.

Provided escalation and advanced IT support with issues concerning system software and hardware.

Worked with various 3rd party vendors to resolve issues, procure & test hardware and clarify needs for the Engineering and IT support groups

Desktop Support Unisys

11 2005 – 01 2007

Served as IT support technician for 1000 + customers at Fannie Mae headquarters

Setup, configured, and maintained user and computer accounts and utilized Ghost Imaging software to copy and create software installation Images

Replaced and repaired damaged hardware components, performed local and networked software installations and system troubleshooting.

Utilized Remedy Action Request System software to manage and organize computer and network related issues

Maintained and setup Xerox printers and managed print servers

Assisted Lead Tech with research and development of new solutions to process flow and system sustainability options

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