Basem Shams

Address:

Address: *** ******* ****, ******, **. L1K2C8

Cell # 289-***-****

acuquj@r.postjobfree.com

Career Objective Being a useful part of well-reputed organization to enhance my skills in order to accept the challenges, through my professional experience.

Education Cape Breton University, Sydney, Nova Scotia, Canada

Bachelor of Manufacturing Engineering 2010

Summary of Qualifications

Experience working in an Automotive Tier 1 and Tier 2 plants

Automotive experience with a good understanding of QS9000/ TS16949 requirements

Conducts investigations on non-conformances and recommends corrective action to prevent reoccurrence

Strong understanding of materials, engineering theory and principles of design

Experience with project execution, cost, timelines, and quoting

Involvement in performing maintenance on vehicles

Familiarity with basic hand and machine tools

Skilled in the use of common measurement tools and techniques

Lean manufacturing, scheduling, and health & safety knowledge

Knowledge of manufacturing processes and procedures (injection molding, fabrication, mold casting, jig fixtures)

Experience working in a union environment

Ability to handle difficult situations and cope with different amounts of workloads.

Good understanding of HVAC systems

Maintaining an organized and productive working environment.

Ability to multitask by handling diverse assignments concurrently

Skills

Analytical, problem solving and decision making skills

Proficiency in using ADP, Reynolds and Reynolds and AS400 software

Virtuous interpersonal skills involving ability to work effectively cross-functionally and cross-culturally

Copacetic written and oral communication skills necessary for meetings and presentations

Ability to work well with others, exhibiting teamwork skills

Capable to multitask by handling diverse assignments concurrently

Adeptness in various Office suites

Proficiency in various Operating systems including Linux / Assembling Computers

Training Courses

Change Management

Presentation with Impact

Critical Thinking

Time Management

Leadership

Business Ethics

Business Communication Skills

Meeting Management

Building Effective Presentation

Project Planning

Relevant Experience

Service Advisor / Warranty Administrator

June 2015 – May 2016 Aurora Chrysler

• Established rapport and trust with customers.

• Documented vehicle problems by listening to customers describe them and by asking probing questions.

• Road tested customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.

• Maintained extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs

• Maintained communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.

• Offered additional maintenance and repair services to customers when appropriate.

Parts Advisor

August 2014 – June 2015 Stouffville Hyundai. Stouffville, ON. Canada

• Assisted customers solve parts problems, identified correct parts numbers, completed order forms and recommended and sold related items as a service and as requested by customers.

• Worked with other Department personnel in order to assist them with parts information as required.

• Maintained a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service

• Diplomatically handled customer complaints in a friendly, pleasing and personal manner.

• Offered all required parts and any additional accessories to customers.

• Monitored sales discounts according to department limit and company policy.

• Researched the availability of certain parts, either within the retail facility or from other sources as necessary.

• Performed other duties as assigned by the Parts Manager.

• Provided correct parts to the customer

• Provided quotations and estimates within the time frame

Spare Parts Planning Specialist

January 2013 – July 2014 Hyundai Egypt

Expedited supply of spare parts on purchase orders with the vendors and follow up with the logistics service providers to ensure timely deliveries.

Acted as the key contact person to find new vendors for aftermarket car parts including accessories.

Analyzed problems, identified trends and developed strategies for maximizing claim process

Conducted weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs

Reviewed and managed all aging schedules and reports

Continually reviewed and analyzed stock and operational plans for ensuring adequate stock availability of all products across all company to enable Hyundai strengthen its position in the market and to provide a platform to support expansions.

Executed inventory control measures to ensure the company minimizes stock holding and maximizes stock movement for sale and recording of system accuracy while working with purchasing, goods inwards and dispatch to ensure necessary functions are carried out correctly.

Advised on current and future in market sales against business targets/forecasts from past trends and took a lead role in identifying solutions to complex problems. Identify trends of shortages and implement robust reporting and shortage contingency plans.

Created Purchase Orders on local / foreign vendors, where parts are required to be purchased.

Created sales & distribution performance reports, completing measurement and tracking KPIs of sales & distribution sales channels.

Provided technical support to the parts sales staff by resolving their queries and issues

Engineering Liaison

August 2010 – December 2012 International Automotive Components North America), Oshawa, ON

Represented IACNA at General Motors Car Plant as well as at CAMI Automotive

Dealt with customer rejects and problems and took necessary steps to rectify concerns. Investigated substandard results and conducted research on product defects in order to make recommendations on changes in materials or processes. Tracked and evaluated performance of special shipments of material to assembly plants when necessary.

Worked along with Production Supervisors and Engineers to minimize scrap and damage material.

Service Advisor

Summer 2008-July 2010 Almansour Automotive (General Motors Sole Distributor in Egypt)

• Established rapport and trust with customers.

• Documented vehicle problems by listening to customers describe them and by asking probing questions.

• Road tested customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.

• Maintained extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs

• Maintained communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.

• Offered additional maintenance and repair services to customers when appropriate.

Production Operator

Summer 2005/2006/2007 General Motors, Oshawa, ON, Canada

Worked on the line assembling various auto parts

Used jig fixtures to assemble parts on vehicles

Performed visual inspection on cars during assembly

Performed final visual inspection of finished cars

Receiving Technician

Summer 2005 to December 2006 Greeley Containment and Rework, Bowmanville,

Receive, count parts and enter quantity in M.G.O.

Inventory count

Perform a thorough visual inspection of the parts received

Communicate with suppliers to ensure the parts are shipped on time

Quality Inspector

2004 Cansorts Complete, Whitby

Inspection of various Auto parts at Tier II (Automodular Industry)

Inspection of various Auto parts at TST Automotive

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