SHANAY WILLIAMS

**** ******** ****** ************ **, 19124 267-***-**** acuqu1@r.postjobfree.com

SUMMARY

A customer service representative who wants to pursue role where I can enhance my

technical abilities, organizational expertise, and human relation skills. My 7 years in the

customer service has given me skills and experience that can positively contribute to

shoprite

An energetic self-starter who is creative and can work independently or with a team. Is

enthusiastic when it comes to work and can maintain a positive attitude under changing

work circumstances. Possesses good work ethics that make long-term relationships with

customers possible.

Success. I possess strong leadership skills that allow me to prioritize and delegate tasks,

make sound decisions and maintain bottom line targets.

SKILLS

Attended Bartending school 2/2016-3-2016

Languages

English

Professional skills

Training skills

Self-awareness

Basic computer skills

Work well with teams

Excellent verbal communication skills

Demonstrate condence

Problem Solver

F lexible and able to adjust to the work environment

Professionalism

customer awareness

Active listener

Multi-tasking

Able to perform with minimal supervision

Peer to peer interaction

Goal oriented

Attention to details

EXPERIENCE

9/2008-5/2014

Customer Service Representative, Shoprite 3745 Aramingo Ave

3745 Aramingo Ave

Maintained Contact With New And Existing Clients As Instructed.

Assisted Customers With Order Placement.

Set Appointments with Potential Clients.

Inbound Customer Service Support

Outbound Customer Service Support

Encourage Customer To Purchase Product And Services

Customer Service Ethics

Able To Perform Multi-tasking

1/2014-Present, Customer Service Representative, Nutrisystem

.Responded To Client Queries or Complaints by Phone or E-mail as Appropriate.

Assisted Customers With Order Placement.

Forwarded Important and Serious Matters to the seniors.

Transferred Urgent Calls To Appropriate Departments.

Updated Clients Contact Information and Other Details in the Customer Database.

Assisted Clients With Service Or Billing Matters.

Encourage Customer To Purchase Product And Services

Customer Service Ethics

Customer Negotiation And Persuasion

Able To Perform Multi-tasking

EDUCATION

6/2006

Diploma, Germantown

Community college of Philadelphia

Accounting and nance

Jan 2016-Current

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