Richard Kent Hamilton acuqny@r.postjobfree.com

Lake Charles, LA 70605 Contact: 337-***-****

Human Resources Manager

Results-driven and self-motivated Human Resources professional with 15+ years in successful business management with an extensive background in human resources, training and development, project management and a proven track record of change management. Major experience in policy and procedure development, implementation, employee training, employee relations, benefits administration, operations, finance, budget development and facility planning. Vibrant leadership skills coupled with superior technical and communications skills. Broad based computer-systems knowledge and expert interpersonal skills with extensive experience in managing, counseling, and mentoring staff. Focused on modeling ethical management skills and promoting diversity, harmony, and high achievement in the workplace. Innately skilled to work with executive management to integrate the human resources department as a strategic asset within the overall business overall operating strategy. I am willing to travel and relocate, as needed.

Broad-based responsibilities in Human Resources / Administration/ Project Management including:

Human Resources Training Information Technology

Team Building / Leadership/Training Problem Resolution

Employee Relations, Mentoring and Counseling Community Relations

Budget Analysis, Preparation & Implementation Organization Development

Professional Experience

Coushatta Casino Resort, Kinder, LA 2009 to 2016

HR/HRIS Manager

Manager Recruiting Division for Gaming establishment with over 2500 employees.

Information Systems Manager including Human Capital Management software including Human Resources, Benefits Administration, Accounting and Timekeeping platforms.

Accomplishments

Instrumental for initiating discussions and meetings with the Louisiana State Police Gaming Police, Casino executive management, and legal representation. These meetings led to “amendments and clarifications” on key inequities between the state governance laws for Casino as compared to other state casinos.

Accomplished numerous Human Resources software conversions effectively reducing transactional processing by 82% for HR, 96% for payroll processing, resulting in increased accuracy and enhanced reporting capabilities.

Successful implementation of Talent Management system, improving applicant flow by over 700% per month, increasing qualified candidates by 400% for potential hiring along with implementation of electronic assessments that created consistent hiring decisions and reduced open positions by 300%. This also reduced turnover, labor costs and overtime, increasing productivity, improving morale and improved guest service.

Developed key business relationships with other departments at levels which created easier acceptance for change management.

Coushatta Casino Resort, Kinder, LA 2005 to 2009

Training and Development Manager

Manager of Training and Development for Gaming establishment with over 2500 employees.

Accomplishments

Development and Instruction of Leadership Training programs such as Counseling for Improved Performance, Performance Evaluations, Effective Interviewing and Preventing Harassment along with orientation classes for all new hires.

Developed Policies and Procedures along with implementation and training to casino employees.

Developed automated performance management program enhancing consistency, timeliness of reviews and improving workflow along with the training of all supervisors, managers and directors.

Collaboration with HR management on employee benefits, employee relations, and training.

Repositioned Training Department as a strategic partner and resource for the company.

Safety Council SW LA, Lake Charles, LA 1995 - 2005

Operations Manager

Operations Manager for non-profit, non-governmental organization focused on promoting industrial safety and health through programs. Managed diverse operational areas including the following: facility management, human capital management, financial advisory services, accounts receivable and collections, marketing, training, and customer service.

Accomplishments

Project Manager for all industrial safety training courses offered to meet various federal, local, and industry standards including OSHA training.

Project Manager for implementation of background check services for local industrial facilities.

Project Manager for construction of Safety Council’s new 18,000 square foot facility.

Established facility’s comprehensive Information Technology (IT) plan including infrastructure design, development, implementation, and maintenance.

Developed HR policies and procedures on employee benefits and performance evaluation standards.

Authored, published, and ensured distribution of Employee Handbook covering corporate policies.

Helped revive Contractors Advisory Committee to strengthen relationships between contractors and local industries.

Developed and instructed industrial safety classes.

Calcasieu Marine National Bank, Lake Charles, LA 1992 - 1995

Trust Investment Officer

Managed $250 million in fixed income and equity investments for Calcasieu, now owned by Capital One Corporation.

Accomplishments

Directed investment of $50 million in proprietary mutual funds.

Performed as Plan Administrator for 401K and defined benefit retirement plans.

Reengineered company’s defined benefit pension plan to 401K, eliminating significant corporate liability and increasing investors’ investment alternatives.

Served on multiple organizational committees including retirement plan committees (defined benefit/401K) and investment policy committees.

Merrill Lynch, Lake Charles, LA 1990 - 1992

Financial Investment Advisor

Managed marketing and sale of financial products to individuals and large and small businesses.

Served as Employee Benefit Plan Administrator for corporate benefits packages.

Affiliations / Awards

Association of Reciprocal Safety Councils - Board Member, 1996 – 2004.

Safety Engineering Society, Treasurer, 1996 – 2004.

“Thinking Out of the Box” Award, Safety Council SW LA, Board of Directors, 2000; For outstanding performance during April – October 2000 relocation.

“Best of the Best”, 2008 & 2010

Education

BS in Business Administration

McNeese State College Lake Charles, LA

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