Management Test

Experience Summary

ITIL @**** certified. **+ experience in software testing, development and production support.

Experience in testing integrated web services, business intelligence reporting, financial, healthcare, and insurance and retail applications.

Worked in Agile environment and incremental/iterative model.

Closely interacted with Business and Product teams on business requirements, gap analysis, test plans and test scenarios.

Functional testing and experience to Automation Concepts with Strong Knowledge on SDLC, Software Testing Life Cycle & Bug Life Cycle.

Chalked out test strategy for functional, integration, system, regression, negative and performance testing.

Experienced in demoing product features to Business and Product Management team for acceptance.

Strong experience in working with Rally, TFS, Jira and HP Quality Center.

Experience in Creating the Test scenarios & Test cases along with Traceability matrix and mapping the same in quality tools.

Experiences in testing integration, reporting, web and web services based applications.

Experience in leading and driving the team based on defined test strategy

Efficient in introducing and implementing QA Process, procedures and methodologies.

Worked on QTP, SoapUI, Selenium automation scripts and customization.

Familiar with Cucumber driven environment for writing feature files.

Healthcare knowledge: Claim/prescription processing, patient history, adjudication logic, health plans, eligibility, Medicaid/Med-D business, pricing, exchanging healthcare information with interfaces, ICD-9 to ICD-10 conversion, Aetna ACAS system and Consumer Driven Healthcare (CDH) system.

Strong knowledge on Retail areas including Order management, item management, Store time and attendance.

Leading test teams - assigning tasks, providing mentorship and technical direction.

Experience in Defect tracking to closure, Status Reports preparation, Lead Activities, Customer Defects analysis with Root cause

Ability to handle cross-functional teams ensuring deliveries in onsite and offshore model.

Extensively worked on SQL and AS400.

Excellent in Problem and Incident Management.

Worked with Configuration Management and Environment Management teams for successful deployment of normal and emergency releases.

Professional Experience

Grandcircle Boston, MA

Dec 2015- Current

Sr. QA Lead, Air Integration Project

Leading the integration and functional testing for an integrated platform Air Customization.

Web services testing using Soap UI for integrated product.

Working on test plan, test strategy, high level test scenarios and effort estimation.

Interacting with business and product owners on gaps and requirements goals and objectives.

Responsible for defect triage on daily basis with development teams and the product owners

Co-ordination with offshore team for task distribution, questions and day-to-day testing activities.

Responsible for integration, functional, regression and end to end testing.

Extensively used HP ALM and Microsoft Team Foundation Server.

Provide defect reports and testing metrics to higher management.

eBay enterprise Burlington, MA

Dec 2014- Nov 2015

QA Lead, Business Intelligence and Reporting

eBay Enterprise Marketing Solutions (EEMS) is promised to deliver challenging campaign management email solutions to over 250+ clients. Business Intelligence Reporting tool on this platform provides clients an effective way to analyze the performance of email campaigns sent out to customers.

Pre-configured grid reports and dashboards provide an easy access to key information like Campaign Dashboard, Delivery dashboard, Performance trend.

Working on Business intelligence platform built on Microstrategy tool for a new Commerce Marketing platform as wells as existing live Email platform.

Participated in agile methodologies, program increments, burdown charts and scrums.

Converted feature requirements to user stories and test scenarios.

Interacted and co-ordinated with offshore team on designated test activities.

Designed test plans, test scenarios for coverage of testing Reports, Dashboards, Drill down, Database and performance testing.

Worked on Custom Reporting, Campaign Dashboard, Performance dashboard, Engagement times, Heat Map dashboard, Link Report, Billing/Volume report and others.

Conducted defect triage with the development teams and the product owners on weekly basis. Escalated the high priority issues to team immediately to get the fast turnaround on fixes.

Designed Database scripts using SQL for Database testing with Vertica and MYSQL databases using DB Visualizer. .

Tracked and tested the inbound (Opens, Clicks) and Outbound (Sent, Delivered) events in the Vertica database and mapping across different metrics in Reporting.

Worked on performance testing of reports and dashboards on multiple node environments.

Familiar with cucumber feature files for capturing test scenarios.

Interacted with Product Management to discuss requirements and fill gaps.

Used Rally for requirement analysis and agile methodologies.

Used Rally and Jira for defect tracking.

Designed and maintained a project dashboard in Jira for business intelligence project defect tracking showing all defect metrics.

Provided product and feature demos to product team for product acceptance.

Worked in agile environment with daily scrum and 2-3 week program increments.

Provided extended QA support for production releases via quick smoke and sanity tests.

Co-ordinated with team for building automated feature files for Business Intelligence tool using Cucumber.

Knowledge of Selenium grid structure- Hub and nodes, Selenium framework.

Used Jenkins for triggering automated test scripts.

Cardinal Healthcare (Client to TATA CONSULTANCY SERVICES)

And TCS Internal Projects

New Delhi, India

QA Lead Apr 2014 to Nov 2014

During my tenure with Cardinal Healthcare, I gained experience on different areas of Cardinal Distrack project like Order flow (Order entry > Order Allocation > Order invoicing > Order Shipping), Inventory Management, Distrack Interfaces, types of orders, customer eligibility.

Developed test strategy and test approach for the Cardinal Distrack DOD project covering the types of testing required, testing objectives, possible risks, environment requirements, entry-exit criteria and test schedules.

Worked with cross-functional teams and ensured that effective communication is in place.

Developed and debugged automation code in QTP for one of the interfacing web application.

Customized the automated scripts based on different test requirements.

Used SQL to work with order files and other distrack files.

In collaboration with QA management, estimated time and cost requirements and staffing required to support various QA activities.

Managed Quality Services status reporting to all stakeholders.

Defect logging and tracking in ALM/QC.

Participated in requirement walkthrough meetings with Business clients, Analysts and technical teams.

Co-ordination between the offshore and Onsite Team.

Conducted test walkthroughs with business and client seeking their approvals on test plans and test results.

Identification of high level test scenarios, requirement coverage, test case preparation, system integration testing, interface testing, regression testing and review of test plan and test result documents.

Carried out Kick off meetings for the team.

Conducted various functional playback sessions within the team to help new team members.

CVS CAREMARK (Client to TATA Consultancy Services) New Delhi, India

QA Lead Jun 2013 – Mar 2014

Working on RxCLAIM application, I gained expertise on different RxCLAIM areas like Member Eligibility, Claim processing, Adjudication rules, Client Pricing, Aetna Gaps and client requests, Patient Pricing, Plan Setup, EDW interface and CDH applications.

Created Test approach, defined guidelines for the project plan to make sure that each activity carried out in a testing environment is planned thoroughly and executed.

Interacted with Business Analysts, Developers and QA team members in different defect raising situations.

Managed the QA resources within the group on a day to day basis.

Used HP Quality Center for defect management.

Reviewed the test cases and test plans with Stakeholders and initiated the Signoff for the same.

Utilized techno-functional skills to develop a customized tool for regression testing of Rxclaim adjudication applications. It saved the team from the pain of submitting and testing hundreds of pharmacy claims repetitively.

Developed and enhanced QTP scripts for the web applications.

Used SQL to build queries to extract data from Rxclaim files.

Submitted weekly status reports to higher management.

Continuous efforts for optimizing the QA processes & strategy so as to increase productivity, reduce risks and gaps, and enhance the turnaround time and reporting.

Created sample test data and conducted system testing, integration and regression testing of Rxclaim adjudication application.

CVS CAREMARK (Client to TATA Consultancy Services) Dallas, TX

QA Lead, Production Support Apr 2012 – May 2013

Worked on Aetna and CDH tracks of Rxclaim application.

Directed and led work of 8 member team along with resource planning, risk management, project scoping and estimation.

Managed daily Quality Services status report to all stakeholders including Defects open, closed, and pending, on hold and their impact on the testing.

Created System Test Plan for Rxclaim project testing activities and enhancements.

Identification of test scenarios, test case preparation, system integration testing, and defect logging in Quality Center.

Followed defect cycle for proper assignment, follow up and closure of defects.

Carried out analysis and testing for healthcare projects like ICD-10, Rxclaim adjudication, Med D and various data ware housing projects.

Led the testing strategy for conversion of ICD-9 to ICD-10 diagnostic codes for the existing Rxclaim system as part of legal healthcare compliance. ICD-10 code expanded from five positions (first one alphanumeric, others numeric) to seven positions. The codes use alphanumeric characters in all positions, not just the first position as in ICD-9.

Co-ordinated with different functional teams for defect closure and re-testing.

Acted as direct representative to address client’s production support issues.

Extensively worked with SQL and SEQUEL to work with production data.

Used FTP and i-series transfer to upload and download data on the system.

Supported monthly client migrations in millions from old system to new PBM system.

Worked as Production Support Analyst for iSeries RxClaim application.

Provided the initial triage and Root Cause Analysis (RCA) for issues which have been escalated or assigned to the Applications Support team.

Prepared reports, metrics and follows up on open issues for the Rxclaim Application Support's Chronic Problem Issues meetings with Client Director.

Resolved more than 20 defects in application in weeks’ time which was highly appreciated by production support senior management at Dallas corporate office.

Interacted with clients and all stakeholders. Communicated with offshore and onsite management for resolving issues.

WALGREENS CO. (Client to TATA Consultancy Services) Chicago, IL

IT Consultant Oct 2007 – Mar 2012

Knowledge of payroll rules, time cards, overtime, schedules, time clock and paychecks.

Maintenance of Time & scheduling applications w.r.t any business or legal payroll requirements.

Deployed a major paper saving project for Walgreens stores nationwide which automated all the reporting processes of Time and Scheduling and saved client $2 million an year.

Conducted retail store visits in collaboration with business and IT to resolve user issues on new applications.

Provided Level 3 Production Support for 6000+ stores for Walgreens across US to address the issues related to employees payroll, incentives, time clocks, paychecks and time cards.

Collaborated with other functions on analysis and specifications pertaining to future projects; involved in presentations to key clientele.

Carried out in-depth system analysis of Time & Scheduling system in order to work with Kronos interfaces for payroll.

Conducted technical interviews for staffing of new team members.

Worked with SQL queries to pull data from files and convert the extracted data to desired business format.

Carried out UAT with application users and understanding the changing needs and accommodating them.

Software design and modeling using the Waterfall model as the Software Development Life Cycle framework.

JPMORGAN CHASE & CO. (Client to TATA Consultancy Services) New Delhi, India

Programmer Analyst Mar 2006 - Sep 2007

Build and tested various BNS trade applications like AOM (advanced order management), ROE (Rep order entry) and FIX client simulator applications.

Worked on various types of orders like market, GTC, stop, limit etc.

Maintenance of BNS applications based on the work requests received from users.

Enahnced MSI Compliance report to help users and IT.

GE CAPITAL RAIL SERVICES (Client to TATA Consultancy Services) New Delhi, India

Programmer Analyst Sep 2005 – Feb 2006

Redesigned Car Repair Billing for GE shop processes to suit new client requirements at railcar shops.

Implemented changes to keep AS/400 and RS/6000 systems in sync with each other.

Carried out all the SDLC phases for the project.

Interacted with onshore counterparts, business users and customers

Skills Snapshot

Leadership Skills Business Consultancy to client; Effort and Cost Estimation; Walkthroughs & Inspections; Test and Automation Strategy

Quality Services End to End Testing, Test Strategy, Automation Testing, Defect Cycle, Regression Testing, Quality Test Plan and Quality Control

Programming RPG, RPGLE, CL, COBOL, SQL, Java, VB Script, HTML and SYNON.

Languages

Other Core Java, HTML, VBScript

Tools Rally, Jira, Implementer, HP Quality Center, VMware, Db Visualizer, Toad, MS Visio, Aldon CMS, Citrix, SQL/400, Rumba AS/400, IBM Client Express, Remedy ARS, FileZilla, MS-Visual SourceSafe, ALM, QTP, Selenium, Cucumber, HPSM and MS Office.

Operating System AS/400, RS/6000, DOS, Windows 95/98/NT/XP and Windows 7

Education

KURUKSHETRA UNIVERSITY KU, India

Bachelor of Technology in Information Technology, June 2004

Awarded best student in computer programming

Won local awards for software projects developed during undergrad.

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