ZACKERY SMITH

**** ****** ***** **

281-***-****

acuqkp@r.postjobfree.com

Summary of Skills

I am a Sr Data and Voice Network Support Specialist with over (15+) years’ experience in the IT / Telecom industry, encompassing extensive experience in Administration, Support, Monitoring, Installation and Troubleshooting of WAN/ LAN Voice and Data Networks as well as Telecommunication devices. I have experience in Cisco and Avaya Networks, VOIP, Unified Call Management, Voice Mall as well as Nortel / Avaya telecom switches, PBX and Network Nodes (T1/T3 - DS0 / OC192). Experience also in Network and Desktop (levels 1, 2 and layer 3) support, Installing, Integrating, Configuring, Monitoring, Testing and Debugging Software and Hardware in Enterprise and Client Server environments. I am well versed in Microsoft OS’s (Desktop and Server) as well as most user programs, also Redhat and Unix CLI. I am highly skilled in the reading and drawing of prints, plans and technical manuals. Knowledge of Network and Voice protocols (FTP, Eigrip, RIP,MPLS, SNMP, Packet switching, ISDN Frame relay, FDDI, VOIP etc.). I have demonstrated high quality, results-driven, prompt, and professional customer service and support, technical advice and directions.

Education and Credentials

•Cisco VOIP, Unified Call Management Boot camp and CBT Nuggets Cisco Academy 2011

•Avaya Communicator and IP Office Training (CBT) 2011

• Cisco 24 month CCNA Training Cisco Academy 2002

University of Houston (Computer Science) Houston Central

ITT Training Center (JTPA) Houston

Employment History

Sr Network Analyst (Telecom) – Exxon/Mobil(Black Box) – Houston TX Aug 2015 / Feb 2016

Monitor, deploy and maintenance of Exxon/ Mobil day to day voice services, including CUCM, Avaya Communicator, Avaya IP office, Skype, as well as Unity, Modular massager and express. Also maintained Avaya, Nortel and Lucent PBX and legacy systems. Process trouble and MACD tickets, as well as build user profiles and provide 2nd tier support. Configuration of network switches, routers and server in the voice network.

Sr Telecom Network Technician- Internet America Houston TX March 2015 / AUG 2015

Monitor, deploy and maintenance of Internet America’s wireless cellular internet network using WiMAX radios, Microtek routers and switches and Avaya ip phones. Create trouble tickets, coordinate repair with field personal and outside vendors and perform escalations when needed. Configure and maintain network equipment (Servers, Routes, Switches ETC…) as well as service of all Wan/Lan and telecomm equipment locally.

Sr Telecom Network Technician Kelly Services CenterPoint Energy Houston TX Sept 2013 / Oct 2014

Monitor, troubleshoot, and analyzes the Smart Grid and Intelligent Grid (IG) networks.

Troubleshoot devices such as, Cell Relays, Remote Radios, and Wimax Access Point Radios.

Utilize all tools such as, OpenWay Control, PulseNet, Tivoli, and other tools to troubleshoot and diagnose the performance of the network as well as outages.

Administrator for PulseNet, and ensure data integrity by adding or deleting devices.

Create SAP Notifications for each issue worked and closeout notifications in a timely matter.

Assign SAP Notifications to appropriate teams such as, Radio Dispatch and Electrical Dispatch.

Administer Lan/Wan backbone for network as well as Cisco and Avaya VOIP phones for local users.

Sr VOIP Data Communications Analyst (NOC) J P Morgan Chase Houston TX 04/02/20012 to 05/20/2013

Deployment of the conversion from Avaya Communicator to CUCM for Chase Banks voice and voicemail network.

Provide 2nd level support for Chase Bank’s Cisco VOIP phone and voicemail upgrade worldwide (450.000 users).

Build, maintain and repaired end-user profiles for all VOIP phone and PBX services both Cisco and Avaya as well as voicemail.

Handle all daily trouble, service tickets and escalation’s for all phone services both analog and digital as well as fax and network printers.

Acted as point of contact for all user training, as well as all request for new products and services.

Monitored network for failures and performance and create tickets as necessary to field vendors for repair.

Diversified Communication Services Network Installation Houston, TX 01-09/ 02-2011

Installation, termination of Academy Sports Data, Voice and Sound networks in new stores, using Panduit jacks, Beldin cable, Cisco series 2600 routers, Mitel 12000 PBX systems.

Cisco Network (NOC) Analyst – Getronics Houston, TX 03-08/10/08

Management and support of WAN networks 250 + sites international and domestic.

Cisco Router, Switch, Cisco and Avaya VOIP and VLAN Troubleshooting via Secure CRT (UNIX) terminals; network device monitoring & troubleshooting via HP Network Node Manager & Cisco Call Manager as well as Avaya communicator and voicemail networks.

Troubleshooting of TCP/IP, network routing protocols, connectivity protocols and broadband technologies.

Utilization of network and CRM problem management tools such as: (HP OpenView, CiscoWorks, PeopleSoft CRM, VSAT Diagnostic Tool, and Concord Network Health).

Monitoring, support, and administration of enterprise network equipment-routers, HUBS, Switches (performing a variety of show commands to determine RFO’s, hardware failures, interface outages, scheduled maintenance, analysis of log files on Cisco routers to determine network latency.

Assist network engineers in router and switch configurations, and new site installations.

Delivering hourly status reports to customers via phone & email regarding network issues.

Interfacing with domestic and international Telco’s to escalate and resolve network outages

Nasa Network Specialist (NOC) - Cimarron Inc. Houston, TX 03-03/10-07

Responsible for the configuration and maintenance of the Software Design and Integration network Labs at the NASA Sonny Carter Training Facility.

Responsible for installation, commissioning and maintenance of facility network equipment using IBM/ Dell servers and Cisco equipment.

Responsible for Moves and changes and configuration of the facilities PC’s Nortel Meridian PBX phone system.

Senior Network Specialist - Nortel Networks, Houston, TX 11-97/09-01

Installation, operation & maintenance of headend, transport and switching equipment for the SWB Corp.

Managed day-to-day operation of AT&T’s transportation service and oversaw complete testing and commissioning of its national DSL service and WAN network.

Provided surveillance and support for many transportation communication sonet networks.

Managed and tested the complete startup of the Williams national WAN network.

Troubleshoot and supervision of moves and changes of voice, data and video solutions using Nortel equipment.

Testing and configuration of Nortel’s optical network products for MCI’s metro and long haul Sonet rings.

Tags - VOIP, CUCM, Communicator, Skype, IP Office Voice, Data, Telecommunication, Installation, Cisco, Avaya, Networks, Support, Lan /Wan

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