Customer Service Manager
Resume:
PERSONAL PROFILE
Deborah Angilley
Waterville, WA 98858
DESIRED POSITION AND EXPERIENCE
Employment Type: Full time
Date Available: Immediate
Desired Salary $43 000+ PA
Employed: Yes
Experience: 20 Years +
Managed Others: Yes
Spoken Languages: English
I am bright, energetic, inventive, and who can be described as having the following qualities.
Integrity and honesty
Motivated to achieve
Spirit of teamwork
Commitment to learning and self improvement
Passion for people
EXPERIENCE
● Administration
● Personal Assistant to Personnel Manager, Payroll Officer (5 Years)
● Book Keeping, Professional services, Admin & Clerical, Receptionist, customer service, Accounting (7 Years experience)
● Account Executive, Sales & Customer Service Representative (7 Years experience)
● Senior Position in Non Profit organization (6 years) WORK HISTORY
09/2010 – Currently employed – Coalition Coordinator/ Victim Advocate – Non Profit Organization
I currently wear many hats in my current position, as a Coalition coordinator, I am responsible for running the coalition from front to back, this includes: recruitment of members, correspondences, outreach, budgeting, strategic planning designing action plan, state reporting, building relationships with community, local businesses and other state agencies.
As a Victim Advocate it is my responsibilty to assist victims navigate through the allthe resources available to them, I also attend court appearances, assist with communication from attorneys and state prosecutors. This position also requires state reporting on a monthly basis.
01/2008 08/2010 Administration Assistant RSA Pro Serve I am responsible for providing support to the Directors, Project Manager and Graphics Design Manager. My duties include coordinating administrative activities, storing, retrieving, and integrating information, plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e mail, making travel and guest arrangements.
11/2005 12/2007 Business Development Manager Office Depot Business Service Division
Kent/WA
My responsibilities included calling on Businesses face to face prospecting new business and setting up new accounts, growing existing business perform customer services. Products included Office supplies, Technology, Print & Copy and furniture.
I had to resign this position due to relocation for my husband's career. March 2004 – 10/2005 Account Executive Zones Inc I was employed as an account executive for Zones Inc. I loved the challenge of the Sales world, and strive to meet all the monthly and quarterly targets set by Management. My responsibilities include prospecting new clients, servicing existing clients, following up on orders placed and providing solutions to my customers.
1998 2004
I was unable to accept employment until January 13th 2004, as I was not permitted to work in the USA. I am now a Legal Permanent Resident. 1996 1998 Medical Sales Representative Optiplan South Africa This was an exciting change of career, which was very successful always meeting Or exceeding my monthly sales targets. I was responsible for establishing new accounts from leads and cold calling. This was a Business to Business sales position, where I was dealing with professional people, such as Doctors and Architects. My largest successful project was a R1.2
I was also required to servicing existing accounts, prepare all quotes and correspondence.
1992 1996 Bookkeeper Natal Truck and Bus South Africa My responsibilities included payroll salaries and wages personnel records and benefits, fleet management records, nominal ledger, cashbook, banking, reconciliation, petty cash, and quarterly reports for the accountant. 1989 1992 Admin Assistant/Receptionist Gibson Plant Hire South Africa My responsibilities included Personal Assistant to the Personnel Manager. – Assisting with recruitment, Correspondence, Travel Arrangements, Event Co ordination.
I was also required to do filing, banking creditors, data input, and assisted in the buying department.
EDUCATION
1983 Completed High School Danville Park Girls High Durban South Africa
Attended seminars and did many in house training courses. Intense 2 month Sales training 2004.
Grant writing Course Completed.
Western Governor’s University – I am currently enrolled and in my final year. I am working on a Bachelor’s Degree in Business Management. This is an online degree which enables me to complete the program in my own time. I plan on having this degree completed by 2017.
My computer skills are excellent, and I am proficient Microsoft Office Suite, Adobe, and Social Media.
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