Velencia Lonberger

Houston, TX *****

acuqhp@r.postjobfree.com - 281-***-****

Seeking a challenging position within a professional environment, providing opportunity for growth and career advancement .

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

JcPenny Portrait Studio - Houston, TX - June 2013 to January 2015 Responsibilities

Customer service, set appointments for pictures, cash handling and data entry. Accomplishments

Gained experience in photography and being able to work with customers who trusted me with family portraits. Skills Used

Great customer service, graphic design, photography, and sales. Receptionist

Natdora International Freight Company - Sugar Land, TX - 2009 to 2012 Responsibilities

First to greet clients, appointment setting, answering multiple phone lines, data entry, managed customer files and performed housekeeping duties.

Accomplishments

I was able to become more stable with this position, though it did bit provide much growth within the company. Skills Used

Secretary duties, sales, powerpoint, technical support. Order Support Representative

NCO Financial Company - Humble, TX - 2007 to 2008

Responsibilities

Performed customer verifications, and processing forms, orders, applications, and requests Recorded details of inquiries, comments, and complaints Also, recording actions taken Managed customer accounts, recording and kept all records of customer interactions and transactions Handled and resolved customer complaints.

Analyzed accounts and orders to appropriately track orders Processed BestBuy.com orders and maintained quota. Accomplishments

Training as a customer service rep.

Skills Used

Customer service, order support, online support, and handling phone services. EDUCATION

Associate in progress

Houston Community College

SKILLS

Data entry, cash handling, appointment setter, Ms Word, Word Perfect, office skills, multiple phone lines, etc

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