Kimberly R. Matteo

***** **** **** ***********, **** 43113 acuqho@r.postjobfree.com 614-***-****

PROFESSIONAL PROFILE

Business Office Professional with 15 years of successful team and departmental management experience. Coordinates and executes compliance-bound projects and goals. Dedicated to providing exceptional customer service. Excels in troubleshooting, problem-solving and business strategy. Manages workflow, creates and supports procedures to cut costs and improve processes. Strong ability to develop and maintain positive relationships. Strong organizational skills. Interviews and assesses applicants for hiring decisions. Respected coach, mentor and trainer.

SUMMARY OF QUALIFICATIONS

Leader in managing business-to-business and business-to-client relationships

Efficient multi-tasking

Ability to prioritize and triage daily tasks along with unexpected changes

Analytical and detail-oriented

Able to manage changes easily

Expert conflict resolution skills

Adheres to confidentiality and compliance guidelines

Risk Assessment / Risk Management

TECHNICAL SKILLS

Document management systems

Ad hoc and automated reporting

SharePoint Administration

Microsoft Office, Project and PowerPoint, Excel, Access

Notary Public

Customer Relationship Management System (CRM) (Proprietary)

PROFESSIONAL EXPERIENCE

Office Manager

2016 - Present

Stauffers Painting Systems

Columbus, Ohio

Painting contractor services for residential, commercial and industrial customers

Key Contributions:

Manage company bank account, including accounts receivable and expenses

Plan and execute social media marketing

Maintain content on all customer-facing sites

Responsible for managing phone system, scheduling appointments, and ensuring efficient communication

Designed and established electronic and physical filing systems

Created billing and collections processes

Authored staff procedure manual

Manager

2007 - 2016

The Electronic Classroom of Tomorrow (ECOT)

Columbus, Ohio

Fully accredited online public school with 16,000enrolled students kindergarten through 12th grade

Manager of Admissions

2014 -2016

Managed Enrollment program with team of 14, processing up to 800 applications per week

Key Contributions:

Stakeholder user for online departmental systems, including storage of sensitive data

Created functional design for online application used by enrolling students

Collaborated with Funding Department to ensure data accuracy in order to receive full funding per student

Developed reports to monitor employee performance, departmental efficiencies

PROFESSIONAL EXPERIENCE (continued)

Homeless Liaison

2014 -2016

Managed program for sub-group of enrollees, which have separate and time-constrained processes

Key Contributions:

Influenced policymakers to update departmental policies and procedures to meet strict, time-sensitive regulations

Collaborated with the legal staff to design and create new, effective and compliant policies

Consistently met requirements under stringent state-enforced timelines for this student group’s enrollment

Supervisor of Admissions

2012 - 2014

Reported to Assistant Director, supervised team of 12

Key Contributions:

Complied with state-required timeframes

Handled top-tier escalations

Resolved data &documentation issues and concern

Lead Admission Coordinator

2010- 2012

Managed workflow for team of 12

Key Contributions:

Managed and resolved data and application input errors

Responsible for workload distribution; trained new staff

Custody and Document Specialist

2009- 2010

Liaison with domestic court system while assisting guardians with obtaining proper documentation

Key Contributions:

Collaborated with stakeholders to create and document job descriptions

Developed processes for obtaining and storing required legal document

Implemented billing plans for each county

Pending Admissions Coordinator

2007- 2009

Review and process new applications for admissions

Key Contributions:

Identified and reviewed incoming applications for clarity, completeness and accuracy

Collaborated with internal departments to ensure enrollments met all compliance standards

Responsible for direct contact with student guardians on all admission issues and results

Manager

2001 - 2012

The Clarmont

Columbus, Ohio

Managed dining room of high-end restaurant, hired staff; handled inventory control, reports, cash and deposits

Key Contributions:

Easily managed multiple clients simultaneously

Solely responsible for dining room staff

Accountable for inventory, updates, ordering and on-going cost containment

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