Customer Service Medical
Resume:
Betty J. Sanders
Killeen Ave *****
SKILLS PROFILE
●Ability to work with internal & external personnel and customers of all levels.
●Extensive knowledge in customer service/customer-relations and account maintenance.
●Excellent organizational skills, proficient in both written and verbal communications.
●Experience in handling customer requests via phone, mail and internet.
●Knowledge of Microsoft programs; Word, Excel, Office Works... Internal Office Programs.
●Ability to work independently as well as a team player. Require minimal supervision.
●Accustom to meeting tight deadlines and multi-tasking while providing satisfactory service for both the customer and the company.
EMPLOYMENT HISTORY
Citizen’s Gas (Administrative/Customer Representative)
2007-2016
Indianapolis, IN
●Assist Landlords and Commercial property owners with the installation of gas/water accounts; via email, fax, and/or phone
●I am point of contact for customers interest in gas service conversion
●Setup up spreadsheets for apartment owners, with tenants that utilize gas service
●Receive and process calls in a call center environment.
●Access customer accounts to provide service request; billing, update accounts, payments, answer and explain any questions related to customer account…
●Provide customers with company policy, procedures and general information.
●Complete request for service orders, gas leaks, and pay arrangements.
●Assist with E2 (escalated calls)…
●10 Key touch
Indianapolis Fire Department (Emergency Dispatcher) 2002-2007
Indianapolis, IN
●Initial contact for emergency medical and fire services.
●Provide pre-arrival medical and fire instructions to caller prior to personnel arriving on scene.
●Act as liaison between fire Chief, firefighters and medical personnel on active fire emergencies.
●Monitor and control all radio traffic of firefighters and Emergency Medical Service Techs/Paramedics.
●Provide general information to community, internal and external personnel of fire department services and programs.
Home City Ice (Office Supervisor) 1999-2002
Indianapolis,IN
Performed administrative task for the front office,
such as scheduling, training, cashiering,
answering phones, placing ice orders, and inventory
EDUCATION
Indiana Wesleyan University
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