PROFESSIONAL SUMMARY

IT Support Specialist with *3+ years of industry experience as a System administrator, Desktop support, Helpdesk, and Print Support Manager. Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals. In-depth knowledge of documenting and upgrading hardware and software systems. An aptitude to learn quickly, customer focused and a drive to continually to be challenged.

TECHNICAL SUMMARY

•Windows Server Administration

•VMware ESX/vSphere

•Cisco Routes and Switchs

•Support of Active Directory

•Support of Microsoft Office 365

•Support and Knowledge of Citrix Products and services

•Networking & Protocols DNS, HTTP, SMTP, LDAP, DHCP

•Firewalls, Routers, Active Directory Domain Controllers

•Wireless/VPN Support

EDUCATION

Muskegon Community College, A.A.S., Computer Networking, Information Security Date: Dec 2012

Classes Included: Linux Operating System, Cont Issues Networking Design, Adv LAN Admin-Server 2003, Local Area Network- Server 2003, Operating Systems Concepts, Personal Computer maintenance, PC Maintenance II-A+ Certification, Telecommunications and Operating Systems Concepts

Community College of the Air Force, A.A.S., Aircraft Maintenance and Technology

Brandywine High School, H.S Diploma, Practical Studies, 1999

PROFESSIONAL EXPERIENCE

Drive time Phoenix, AZ Systems Administrator July 2014- Present

•Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

•Server creation using Vmware vSphere

•Created and optimized Powershell shell scripts

•Maintain and Troubleshoot company proprietary software

•Maintain network servers such as file servers, DNS Server, Domain Controllers, Terminal Servers

•Active Directory and Exchange account administration.

•Create and maintain user shared mailboxes for on prem or office 365

•Maintain and grant access to Sharepoint

•Group Policies creation and Administration

•Maintain and grant access to Lync (Skype for Business)

•Responsible for monitoring network systems via SolarWinds.

•Troubleshot and repaired network connectivity, network access problems

•Preformed server maintenance (software / hardware)

•Configure and Troubleshoot Cisco Router and Switches

American Audio Visual Center Scottsdale, AZ Systems Administrator Jan 2014- July 2014

•Managed production and email servers (applied updates, Installed applications)

•Server creation using Vmware vSphere

•Preformed system backups using Symantec Netbackup

•Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

•Active Directory and Exchange account administration.

• Maintain password security, data integrity and file system security.

•Responsible for monitoring network systems.

•Troubleshot and repaired network connectivity, network access problems.

• Order company computers

•Preformed server maintenance (software / hardware)

• Trend Micro Antivirus management and monitoring.

•Conducted desktop and laptop roll-outs.

•Responsible for print server / printer management and troubleshooting.

•Provided PDA / Smart Phone support.

•Windows 8 / 7 Professional support.

•Microsoft Office 2013 / 2010 / 2007.

•Support R2 database used to track company assets

•Administrator for Ultipro HR system

•Test and order programs for company use.

Estenson Logistics Mesa, AZ Systems Administrator April 2013- Nov 2013

•Managed production and email servers (applied updates, Installed applications)

•Server creation using Vmware vSphere

•Preformed system backups using Symantec Netbackup

•Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

•Active Directory and Exchange account administration.

• Maintain password security, data integrity and file system security.

•Responsible for monitoring network systems.

•Troubleshot and repaired network connectivity, network access problems.

• Performed Email migration from Cpanel to Microsoft 365

•Preformed server maintenance (software / hardware)

• Trend Micro Antivirus management and monitoring.

•Conducted desktop and laptop roll-outs.

•Responsible for print server / printer management and troubleshooting.

•Provided PDA / Smart Phone support.

•Windows 8 / 7 Professional support.

•Microsoft Office 2013 / 2010 / 2007/ 365 support.

VIP Mortgage, Inc Scottsdale, AZ Helpdesk Support Technician Oct 2012 – April 2013

• Provided computer help desk support and technical training on hardware/software to end users.

• Performed set-up, break-down, and transport of agency equipment on an as-needed basis.

•Provided computer help desk support via telephone communications with end-users.

•Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

•Active Directory and Exchange account administration.

• Maintain password security, data integrity and file system security.

•Responsible for monitoring network systems.

•Troubleshot and repaired network connectivity, network access problems.

•Created, tested, and managed desktop image standards.

•Deployed desktop images using Clonezilla.

•GFI Vipre Antivirus management and monitoring.

•Conducted desktop and laptop roll-outs.

•Responsible for print server / printer management and troubleshooting.

•Provided PDA / Smart Phone support.

•Windows 7/ XP Professional support.

•Microsoft Office 2010 / 2007 support.

Ricoh USA Zeeland, MI Printer Support Site Manager Apr 2012 - Oct 2012

• Monitor and support over 200 devices that support 500+ users local and abroad.

• Troubleshoot, Fix, Maintain as well as install software need to run devices.

• Ensures all drivers for devices are on the server and up-to-date.

• 0ne of two who monitors MEAD JOHNSON NUTRITION (MJN) printers worldwide.

•Is the first and only Ricoh contact on the work site. Primary customer service contact for Ricoh.

•Works with other Site Managers for monthly usage, billing for MJN.

•Documented and ordered supplies for all devices. (Local and abroad)

North Ottawa Community Hospital Grand Haven, MI Helpdesk Intern Dec 2010 – Apr 2012

•Responsible for running helpdesk for network of 500+ users and working problems between calls.

•Installed and maintained Windows Server 2003.

• Installed and configured Network Routers and Switches.

•Performed software installs, Hardware installs, troubleshooting.

•Worked Server and client problems as well as printer issues.

•Document and order parts and schedule maintenance.

•Provide over the phone customer support.

•Reset user passwords

•Image new PCs

•Ran CAT5 and CAT6 cable to set up new workstations.

United States Air Force Valdosta, GA Aircraft Maintenance / Combat Aviation Liaison Apr 2006 – Nov 2008

•Secondary duties included all I.T administrator duties

•Installed and maintained Windows Server 2003.

•Set up domains, Local group with in Active Directory

• Installed and configured Network Routers and Switches

•Reset account passwords.

•Set up user accounts and permissions levels.

•Provided Microsoft Outlook support

•Monitoring users’ system usage.

•Installed new hardware and software.

•Ran CAT5 and CAT6 cable to set up new workstations.

•Maintained server room. I.e. Swapping out blades and setting up new servers as needed.

•Troubleshooting problems at the lowest level.

•Performed preflight, basic post-flight, thru-flight inspections, and preventive maintenance.

•Performed operational checks and troubleshooting systems (hydraulics, electrical, and fuel).

•Launched, recovered, towed, parked and moored aircraft.

•Removed, installed, and adjusted components, such as wheel assemblies, brakes, engine cowlings, hoses and tubing.

•Inspected and operated powered and non-powered support equipment.

•Member of rapid deployment crew in support of various worldwide missions.

United States Air Force Anchorage, AK Consolidated Tool Section Journeyman Oct 2000 – Apr 2006

•Secondary duties included all I.T administrator duties

•Preformed section I.T administrator duties

• Installed and maintained Windows Server 2003.

• Installed and configured Network Routers and Switches

•Reset account passwords.

•Set up user accounts and permissions levels.

•Monitoring users’ system usage.

•Installed new hardware and software.

•Ran CAT5 and CAT6 cable to set up new workstations.

•Maintained server room. I.e. Swapping out blades and setting up new servers as needed

•Troubleshoot problems at the lowest level.

•Assisted with maintenance, accountability and inspection of all tool kits, special purpose tools, test equipment and technical orders.

•Designs, constructs, issues, and inventories all tool kits, hand tools, special purpose tools, locally manufactured tools, and test equipment.

•Assisted in the management of the salvage tool program.

•Assisted/performed calibration scheduling of test, measurement, diagnostic equipment. Identified and scheduled section equipment requiring periodic special inspections.

•Assisted in the research and documentation necessary to obtain new or replacement mission essential support equipment.

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