Amy L. Zubay

**** ********* ****** ****

Lafayette, Indiana 47909

Cell: 219-***-****

Home: 765-***-****

Objective:

To gain a position in customer service, public relations, and or human/veterinary services that utilizes my skills in customer satisfaction, sales, administration, human/veterinary services, and community awareness.

Education:

Bishop Noll Institute – Hammond, Indiana

Purdue University Calumet – Hammond, Indiana

Bachelor of Behavioral Sciences, Psychology

Approx. 3+ years of college experience

Grade Point Average: 4.0/4.0 scale, Deans List and Semester Honors

Stratford Career Institute-Online Courses/Degree

Veterinary Assistant/Tech Certificate with HIGHEST honors

Related Course Work:

Sociology, Statistical Methods, Infant and Child development, Abnormal Psychology, Human Sexuality, Research Methods, Algebra and Trigonometry, and Spanish. Also completed online degree for veterinary assistant/technician, involving animal biology, animal anatomy, and veterinary medicine.

Achievements:

DEAN’S List all semesters, A-Honor Roll, National Honor’s Society, Student Ambassadors Program, and Who’s Who Among American High School/College Students.

Work Experience:

CTI Personnel/CFA Staffing-Lafayette, Indiana

Staffing Agent, Recruiting, Customer Service/Public Relations (February 2015 to present)

Provide assistance to the public, in regards to employment opportunities. Call and schedule interviews, complete interview process with potential associates. Responsible for ALL company set-ups (paperwork), and meeting potential associates at given companies, to make sure they are comfortable with the employment orientation process. Meet and greet potential clients (companies). Complete all application process in Oasis, and scan and attach all documents to files. Complete weekly spreadsheets in regards to employment and payroll deductions. Responsible for hiring and termination process. Complete “Simulation” testing at prospective companies, as well as entering all scores into associate’s files. Complete and read “pre-employment drug screens.” Faxing and emailing on a daily basis. Responsible for pre-employment authorization and background checks. Complete Payroll.

Kroger/Payless- Lafayette, Indiana

Accounting, Customer Service, FES (Front End Supervisor), Cashier (August 2013 to February 2015)

Customer service. Cashiering. FES (Front End Supervisor). Trained in accounting department-completed all monetary transactions (including Western Union, Money Orders, and lottery services etc.). Responsible for balancing store finances at night, in preparation for next day business transactions and banking deposits. Up-to-date on accounting software administration and data entry.

Highland Animal Hospital, Inc., Highland, Indiana

Veterinary Assistant (Vet Tech), Receptionist (February 2003 to May 2013)

Provided veterinary assistance to licensed onsite veterinarians. Was responsible for public relations, scheduling appointments (online scheduling), medical histories, as well as balancing hospital finances at night. Also trained and assisted in animal surgery (dental, and all medical, spay and neuter procedures). Completed dental procedures, took radiographs, drew blood, started IV’s, animal triage, administered medications, and completed all pharmaceutical transactions (up-to-date on all veterinary medications: usages and dosages). Stocked all office supplies, and helped with office inventory. Trained in kennel work and procedures. Assisted with wild-life rehabilitation, too.

Harrah’s Casino, East Chicago, Indiana

Cage Cashier (October 2000 to August 2002)

Provide customers with information, service, and assistance. Complete all monetary, chip, and credit transactions. Maintain monetary value of cash drawers. Take inventory and complete all transactions in timely and friendly manner. Responsible for handling all casino cash flow. Also did work in auditing department and computer work for facilities department.

Hammond Area YMCA, Hammond, Indiana

Child Care Site Director (Early 1999 to October 2000)

Provided childcare supervision for before and after-school program. Supervised school site. Prepared and provided daily activity curriculum for children. Trained caregivers. Completed all site paperwork, including all payments and registrations. Worked summer camp as counselor. I attended and completed all trainings, including First Aid and CPR Training.

Dana’s Hallmark, Hammond, Indiana

Bookkeeping, Sales, Cashier (1997 to 1999)

Provided customers with information, service, and assistance. Trained in shipping and receiving. Trained in bookkeeping and store banking procedures. Completed stores’ computer input and out-takes of merchandise. I was involved in training of new employees. Responsible for opening and closing store computer systems and handling daily cash flow and deposits.

Computer Language and Software skills:

Microsoft Office, Word and Excel. XP,” AS/400

Accounting software and administration

Data Base/Entry

Email/Fax

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