Sean E. McNamara

*** *** ***** *****

Jackson, NJ 08527

Cell: 732-***-****

Email: acuqek@r.postjobfree.com

PROFESSIONAL SUMMARY

Outgoing analytical Information Technology professional with 4 years Help Desk experience and 8 years of Server Support Technician\PC Technician experience in the field of technology seeks challenging and rewarding opportunity as a Systems/Network Administrator, Information Technology Specialist, PC Technician, or Help Desk Coordinator. Outstanding customer service and interpersonal skills. Well versed in working in a fast-paced demanding environment and knowledgeable in military protocol.

EDUCATION

Mar 2002: Brookdale Community College, Lincroft NJ (Course work taken)

Jun 2001: Randolph High School, Randolph NJ, Received Diploma

CLEARANCE

Mar 2008: National Agency Check (NAC) Clearance

TECHNICAL PROFICIENCIES

Operating System\Programs: MAC OSX Yosemite, Maverick, Snow Leopard, Linux RedHat, Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP, Windows Server 2012, Windows Server 2008, Windows Server 2003, 2000, NT 4.0, Win 95/98, Ms Office (Outlook,Word, Excel, and Power Point), Veeam Backup and Recovery 8.0, 9.0, Barracuda 190, VMWare, Vsphere 5.5, Microsoft Hyper V ESXi 5.5, 6.0, OpenDNS, Fiserv Navigator, Premier Teller

Cloud Based Knowledge: Microsoft Office365, Microsoft OneDrive, WebEx, Intercall, Google Drive, SilverSky

Peripherals & Hardware: PC’s, Printers, Dell PowerEdge Servers, Cisco ASA Firewall, Cisco Switches, Hubs, Routers

CERTIFICATIONS

Mar 2009: CompTia Security + Certification

PROFESSIONAL EXPERIENCE

June-2015-Present:

Information Technology Administrator, Harmony Bank Jackson, NJ

Provided Tier I, II, & III level support with users on all automated issues (phones,servers,desktops/laptops,printers) Worked directly with Vice President of IT to create group policies, maintain servers for the internal network. Maintained servers using VMware Vsphere to create all production servers. Created ESXi 5.5/6.0 with OpenDNS VAs. Created users in active directory with custom login scripts. Implemented group policies for users and computers to preform security functions to lock workstations down. Migrated Active Directory from server 2003 to server 2012 R2. Worked with Fiserv to implement fixes in Navigator and Premier Teller.

February 2013-June 2015:

Information Technology Specialist, Alliance Life Sciences Consulting Group Somerset, NJ

Provided Tier I, II, & III level support with users on all automated issues (phones,servers,desktops/laptops,printers,firewall,WAP). Main point of contact for all internal IT needs. Implemented active directory password expiration website for users to reset their password remotely. Created all desktop images for machines. Migrated 2003 file server to Windows server 2012R2. Implemented an automated help desk system using Manage Engine Service Desk Plus. Also created application packages through Manage Engine Desktop Central with ability to reach clients over WAN. Ordered all laptops, printers and automated supplies for internal office. Set up phone systems using Evolve IP. Managed Cisco ASA 5510 firewall rules and policies. Created and disabled user accounts in Active Directory. Migrated production servers from Microsoft Server 2003 to Microsoft Server 2008 and 2012 using Microsoft Hyper V.

July 2012-February 2013:

Desktop Support Technician II\Executive Technician, CompuCom Systems

December 2011-July 2012:

Desktop Support Technician II, IBM Titusville, NJ

Provided Tier I &II level support to end users at Johnson and Johnson in Titusville, NJ. Provided all support to John and Johnson Executives to solve all automated issues. Tickets for automated system issues through BMC Remedy opened and resolved. Hardware issue resolved on IBM Lenovo laptops ranging from T60 through T430. Moved built and configured all desktop computers, laptops, iPhone and iPads. Removed viruses, added pc to DRA (active directory), enabled user accounts and maintained PCs in Johnson and Johnson’s network environment with over 1900 users

December 2010 –December 2011:

IT Support Manager\Technician\Server Support Technician, Deployment Solutions, Inc. Jackson, NJ

Provided Tier I, II & III level support remotely to users in headquarters located in Suwanee, GA. Managed 2 technicians on day to day activities in the Suwanee,GA office remotely. Established high quality, prompt, results-driven, and proficient customer service and assist to inspire confidence in a technical suggestion and managements. Assembled systems and software product documentation, reporting to users of preparation opportunities in business learning center. Made, maintained, and fixed computer systems to enhance speed, efficiency and reliability of operation. Stick to departmental processes to buy, build up, and fit new and used hardware systems, retaining corporate.

Checked IAVA’s to resolve all security issues with the network.

August 2009 –December 2010:

Computer Support Technician II\Server Support Technician, Ruchman and Associates

March 2008 –April 2009:

Help Desk Technician/Computer Support Technician I, Lockheed Martin Fort Dix, NJ

Provided Tier I, II & III level support for the United States Army’s Walson Medical Support Element at Fort Dix and McGuire Air Force Base, with user population of 250 located in 15 remote locations. Principal point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and / or hardware problems, network accounts, password issues, and telecommunication troubles. Diagnosed and resolved problems in response to customer reported issues. Provide technical operations, and training support to users either by telephone or on-site relative to desktop hardware and software packages. Provided technical support for the following applications: AHLTA, CHCS, CDA, DEVA, DMLSS, MODS, MEDPROS, VPN, Medical Tracker and JIMS. Used SCCM to help distribute software to clients remotely. Troubleshoot network connectivity, program installation, and software/hardware issues. Independently identifies problems and carries out steps necessary to correct them on Windows Server 2008 and Windows Server 2003. Analyzes user problems with Microsoft Office applications, Windows XP, 2000. Provided tier I, II, & III technical assistance in hardware installation, maintenance, and property accountability. Installed, upgraded, and configured PCs, printers, and other automated devices. Configured PC and printers for connection to the local area network. Installed applications software such as Microsoft Office, Adobe Acrobat, Pure Edge, Forms Flow, VPN connectivity software, Tumbleweed and other applications packages. Helped set up logon scripts for new users. Created new user accounts placing them in the correct OU and sub section in active directory. Troubleshoot, resolved and coordinated the resolve of PC hardware and software problems with the Sr. System Administrator. Resolved and installed IAVA patches identified by the IAVA reports related to information system security violations and suspicious network activity. Participated in the Network Migration Project of an entire Army Company. Managed and maintained wireless mobile devices/inventory for the WMSE organization.

Sean E. McNamara

Cell: 732-***-**** Page. 2

References Available Upon Request

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