Director of Testing Practice

CHRISTINE HANRAHAN

*** ***** ****** *****: 508-***-****

Medfield, MA 02052 Email: acuqe3@r.postjobfree.com

Highly-skilled QA/Test Manager with more than 20 years of progressive, innovative leadership experience in a variety of settings with expertise in the Financial and Insurance sectors. Demonstrated success overseeing projects across the full project lifecycle while leading global teams capable of achieving all objectives set before them. Proven ability to manage multiple projects simultaneously, prioritizing each for maximum effectiveness and efficiency. Driven by new challenges and the desire to excel in all endeavors..

Areas of Expertise

Project Management

Banking/Insurance Expertise

Tool/Process Improvements

Leadership/Talent Development

Business Acceptance Validation

Full-SDLC Management

Creative Problem Solving

Communication to Steering and Oversight committees

Professional Experience

SOFTWARE QUALITY ASSOCIATES (SQA), USA 2015 – Present

Director, Testing Management Practice, Providence RI

As a key-member of the SQA Solutions Delivery team, developed service offerings focused on improving quality throughout the systems development lifecycle. The SQA Service offering includes Lifecycle Optimization; Solutions Integration Management; Requirements Management; Testing Services; Automation Software Quality and Validation Service.

Consulted and provided subject matter expert advice to various companies from Insurance, Retail, Travel and Clinical Laboratory industries. These consultations included process reviews and development of improvement roadmaps; project strategies and plans for business critical projects; resource plans.

Provided ongoing influence, mentoring, coaching and direction to SQA resources deployed to client sites.

CPT GLOBAL, various locations throughout USA and Australia 2011 – 2015

Business Acceptance Validation Program Manager/ Head of Testing Practice, Bendigo Bank – Australia

Deliver integration and business acceptance validation for a major migration of bank customer data project using early-stage Dev/Ops.

Improve quality by ensuring consistent delivery across geographically dispersed teams located in Sydney, Melbourne, Bendigo, and Adelaide.

Handpicked by Director of Technology to manage teams in crisis, including improving communication and collaboration, creating a positive work environment, and providing performance feedback to promote growth.

Continually improve outcomes by ensuring an effective use of standards for front-end, middleware, mainframe, and mobile applications.

Skillfully managed the delivery of software testing for emerging mobile applications for mobile banking and vendor transactions, front-end channels and web-based applications, card procurement and processing systems, middleware and CRM systems, and back-end transaction processing.

Senior Strategist – Roadmap for a Quality Center of Excellence, American Express, USA

A key player on a CPT team tasked with delivering a detailed roadmap to establish an organizational-level Quality Center of Excellence (QCoE), including structure and position within the organization, quality and clarity standards, workflows, standardized metrics and measures, organizational-level strategy, standardized roles, as well as vendor management and quality-based service level agreements.

The roadmap was ultimately used in establishing the QCoE and also for a larger quality drive across both business and technology divisions within the company.

Process Improvement Consultant, American Express, USA

Served as a Subject Matter Expert while delivering strategies and guidance for successful implementation of iTKO LISA toolset including Proof of Concept strategy, pilot management plan, business case justifying the tool acquisition, and implementation strategy.

ANZ BANKING GROUP LTD., Australia & Bangalore 2002 – 2010

Solutions Delivery - Head of Testing Practice –, Australia & Bangalore

Oversaw management of more than 160 resources responsible for delivering business-focused testing for all applications within Australia retail banking system, including Internet Banking, Mortgage and Loans, CRM, Branch Systems, Core Back End Processing, Operations, Wealth Management, Asset Lending, Personal Lending, and Performance and Volume.

Reporting to the Senior Operational/Technical IT Director, managed department budgets, resources, delivery demand schedules and overall strategy.

Successfully improved quality by implementing new team structures to enable cross-application knowledge, streamlining testing practices and automation approach, standardizing roles and responsibilities, improving test documentation, standardizing the use of Quality Centre tools, training schemes for driving security testing techniques, and implementing tactical augmentation of testing skills with vendor partners.

Senior Manager for iTKO Enterprise Implementation, Australia

Strategically developed business case resulting in the company’s acquisition of iTKO LISA.

Collaborated with the Enterprise Architecture team to assess competing tools, assess current state issues with ESB-based testing, organize an iTKO proof of concept, and develop an in-depth cost analysis of the problems to emphasize the value of the business case proposal. Manage enterprise-wide implementation by managing financial benefit tracking, budgets and estimates. Communicated overall program status to senior management steering committee.

Portfolio Manager – Personal Technology, Australia

Manage core-banking application portfolio demand. Reporting to core-banking application director, managed budgets, resources, and delivery schedules. Provided input to various program steering and oversight committees..

Provided strong leadership to a team of more than 40 resources located in Melbourne and Bangalore with responsibility for managing application testing activities, keeping within budget, and continually improving processes and procedures to maximize quality, efficiency, and productivity.

Cultivated relationships with stakeholders by offering guidance on direction, size, and scope of testing efforts.

Technical Project Manager – Business Transformation Project, Australia

Served as Technical Project Manager for a $14M project, including delivering project plans from scope identification to delivery, keeping projects on schedule and within budget.

Quality Manager – Trade and Transaction Services, Australia

Developed and implemented valuable program-level standards, procedures, and tools in the areas of planning and scheduling, scope management, requirements management, communications and stakeholder management, reporting, governance, risk and compliance management, scope change management, financial management, document control, deliverable review and sign-off, and vendor management.

Project Test Manager – Wealth Custodian, Australia

Planned, scheduled, and executed the User Acceptance/Functional Testing for the Centaur Project, ensuring that the project was completed on time and within budget.

Reduced test cycle execution time from three months per cycle with 12 resources to four weeks with four resources, resulting in significant cost savings.

Project Office Manager – Australasian Contact Centre, Australia

Integrated the current SDLC process with the newly adopted Rational Unified Processes which required assessment of current skills and standards, and a change management structure.

Ultimately, established a Project Management Office capable of tracking resource availability, managing projects with consistent standards and methodologies, standardizing roles and responsibilities, managing and tracking project demand based on size and importance, engaging with the business to resolve project management problems, maintaining skills with a matrix and training plans for staff, and measuring success and opportunities for continuous improvement.

Previous positions include Sr. Project Manager for Technical Projects for IOOF Holdings Ltd. in Australia, Software Product Representative and Senior Business Development Manager for Rational Software Ltd. In Hong Kong and Australia.

Education & Training

University of Massachusetts, Dartmouth, MA

Bachelor of Science (to be conferred)

Newberry College, Boston, MA

Associate Degree in Computer Science

Professional Development: Foundation Certificate in IT Service Management (ITIL), Service Virtualization with LISA, Quality Center, Rational Unified Process Training, Unified Modeling Training, Rational Test Manager/Robot, Coaching and Management Skills Training

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