Manager Customer Service

Hector Mederos

***** ** *** ***

Homestead. Fl **33

P: 786-***-****

E-mail: acuqdj@r.postjobfree.com

Objective

Obtain a position as Front Desk.

Work experience

**/****-**/**** ***** Ramada Homestead, Florida.

Front Desk

Hospitality and front desk service.

Cashier and billing accounts.

02/2006-04/2015 Sol Palmeras Hotel “Melia Hotels” Varadero, Cuba.

Spa Center Manager.

Planning sales and promotion of different programs and body care products.

Operate Windows MS Word, MS Excel and multilane phone, daily countable activities.

Therapeutic massage, advice the client about different programs in order to improve their quality of life.

11/1997-02/2006 Varadero International Clinic Varadero, Cuba.

Physiotherapist Manager

Therapeutic Massage and Rehabilitation coordinator.

Training new employees about the clinic “Quality of Life program”.

Maintain a safe and secure working environment in the facility.

I do became the International Clinic in national referential laser center.

09/1995-10/1997 Regional Clinic of P. Betancourt. P. Betancourt, Cuba.

Physiotherapist

Manager of rehabilitation department of the clinic.

Rehabilitation and office work presentation of statistical information.

Leader of scientific research on chronic diseases.

Accomplishments

I rise from three to four star the Spa category of Sol Palmeras Hotel, Melia corporation been this, until now, one of the best destination for body care of Varadero Beach.

I established the Quality of life program and Rehabilitation Center at Varadero International Clinic; Obtaining this international prestige because of the high standard and professional work under my supervision.

Education

09/1992- 07/1997 Alma Mater University Havana, Cuba.

Health Science-Master Degree

Biological Sciences-Bachelor.

Skills

-Excellent public relations. Highly trustworthy, ethical, and discreet; committed to superior customer service. Abel to multi-task and work in a fast-paced working environment. Able to effectively follow instructions and make decisions without supervision. Excellent communication and administrative skills. Able to tactfully resolve conflicts and/or complaints. Computer literate (proficient in MS Word, MS Excel, MS Power Point). Passionate about helping people. Confident and poised in interactions with individuals at all levels. Organized, trained and experienced in manual works. Skillful to work with tools. Detail-oriented and resourceful in completing projects; able to multi-task effectively despite challenges presented.

-Polyglot fluent in English, Spanish, French (Alliance Françoise) and German (Goethe Institut).

-Other skills:

-Training to quality of service, hospitality and kind of tour segments.

References

Personal and professional references are available upon request.

Contact this candidate