Sales Customer

Patrick Stokes

Cell: 469-***-****

Email: **************@*****.***

SUMMARY

Enthusiastic assertive leader with extensive experience in client relations and sales with emphasis on operations and conflict resolution. Demonstrates expertise in process gap analysis, procedural documentation, project management and system trouble shooting. Effectively develop high performing teams in diverse work environments. Results driven and consistently achieves corporate initiatives.

COMPETENCIES

Analytical

Organized

Efficient

Leader

Results Driven

Creative

Resourceful

Self-starter

People Oriented

Persuasive

Assertive

Conflict Resolution

PROFESSIONAL EXPERIENCE

BAYLOR HOSPITAL/REHAB, Dallas, TX 2013-Present

Material Management

Discussed and implemented operational requirements.

Researched and analyzed both new and already existing materials and analyzed use suitability.

Ran computer models and analyzed outcomes.

Researched regulations and communicated with regulatory officials.

ONE TECHNOLOGIES, LP, Dallas, TX 2012-2013

Customer Care Specialist/Technical Support

Performed Help Desk support for members’ experiencing technical difficulties by researching and identifying issues between members’ local computers with the companies web services. Conducted weekly meetings with satellite locations to identify and resolve emerging technical issues to resolve and correct in a timely manner. Updated management as to various issues and resolutions. Communicated with various departments as to resolutions.

Performed duties in the Operations Department providing quick and efficient responses to customer inquiries or complaints. Processing refund requests in an efficient manner.

Acts as the link between the customer and the organization by engaging with each customer and educating and providing the benefits of each product with a caring attitude. Using retention as a key in developing a long term relationship with each member.

Also cross trained into the Quality Assurance Department performing QA checks on calls taken by call center agents throughout the company.

DICKER STAFFING AGENCY, Dallas, TX 2010 – 2012

Client Relations/Team Lead

Lead team in day-to-day operations in diverse work environment. Ensures timely processing of customer orders, payments and assists in resolution of client escalations and disputes. Identifies system and workflow improvements to increase team productivity and company revenue.

Lead department process improvement initiatives and contributed to company wide projects

Directly supervised 2 employees

Assigned daily work requirements to achieve minimum productivity standards

Monitored team service stats and provided feedback on quality improvement

Escalation liaison; conflict resolution between client and manufacture

JCPENNY CORPORATE, Plano, TX 2003-2009

Advertising Detail Assistant

Assist the administrator for budgeting

Assist the manger to handle employees

Help the manager in terms of sales and sales management

Key Accomplishments

Provided “first call” resolution to clients, resulting in 85% retention of customer base

Improved accounting process, increased customer payment processing time and reduced errors

Redefined scheduling and work order processes, improved company adherence to government requirements

Implemented mileage reimbursement procedures, which eliminated the wait time required for repairs

Developed new hire training program, reducing errors and increasing team productivity

Implemented nationwide pricing structure and data recovery procedures, resulting in increased revenue and customer satisfaction

TECHINICAL SKILLS

Outlook

Excel

PC Anywhere/Log Me In

Access

PowerPoint

SharePoint

Visio

Publisher

Ghost

Word

Adobe Acrobat Professional

Contact this candidate