Customer Service Manager

Erlinda Manalo

*** ****** ***** ***** ********, CA 94547 acuq9w@r.postjobfree.com 510-***-****

With more than 20 years in the insurance industry, I am a seasoned sales support/case manager seeking a position that will utilize my extensive background in increasing sales & revenue for the company. I am a self-starter with excellent communication and organizational skills. Outstanding ability to manage time, multi tasks, detail oriented. Analytical skills and problem solve in a fast paced environment. Fast learner and ten key by touch.

PROFESSIONAL EXPERIENCE

Dudum Financial – Senior Case Manager/Marketing Rep

Lafayette, California January 2011 – current

Help increase revenue by providing support to agents from running illustration to managing submitted cases.

SelectQuote Insurance Services – Policyholder Service Rep

San Francisco, California November 2009 – December 2010

Provide extensive customer service to existing policyholders on all of their problems or concerns on their

life insurance policies.

Crump Life Insurance, Inc – Sales Support Associate

San Francisco March 2002 – January 2009

Help increase our revenue by providing comprehensive support to producers, from underwriting and finding the best products for their clients. Helping them design the most competitive product. Tracking their cases and assured that we get the best rating.

Guardian Life Insurance – Disability Specialist

San Francisco, California March 2001 – March 2002

Provide support to producers, as well as run disability quotes.

National Life of Vermont – Office Manager

San Francisco, CA December 1997 – March 2001

Manage the entire office. Process accounts payable and accounts receivable through the Peach Tree software, payroll and purchasing. Supervise two support staff. Facilitate licensing and contracting for both captive agents and brokers. Serve as liaison between agents and underwriters.

Eddy Shum, Independent Agent – Office Manager/Service & Marketing Rep

San Francisco, California May 1997 – December 1997

Manage the office. Supervise office staff and the marketing staff. Assist in seminars and any marketing

responsibilities. Process the new business and help existing policyholders.

National Life of Vermont – Business Administrator

San Francisco, California February 1990 – May 1997

Provide support to both captive agents and brokers by processing their new business and help existing policyholders.

Neiman Marcus – Customer Service Rep

San Francisco, California 1996 – 1998

Supported sales representative and assisted customers with their transactions and problems. Balance

daily the revenue of all cash registers.

Bank of America – Teller

Richmond, California 1998 – 1999

Provide exceptional customer service for bank clients. Process day to day bank transactions.

EDUCATION

National College of Business Manila, Philippines (Bachelor of Science in Business)

(PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST)

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