LISA A. SIMEONE

**** *********** **** ****

Newtown PA, 18940

610-***-**** - Cell

215-***-**** - Home

acuq9e@r.postjobfree.com

CAREER OBJECTIVE

My career objective is obtaining a challenging position within a stable environment, where my skills and knowledge can be fully utilized.

PROFESSIONAL SKILLS

•Microsoft Windows 7, 8, 10

•Microsoft Excel

•Microsoft Word

•E.S.C

•SAP 4.0, 4.6

•Goldmine

•Customer Service

•Receptionist / Front Desk

•Management

•Office Procedures

•File Editing

•Generated Invoices

•Created Service and Parts Quote

•Processed Purchase Orders

•Processed Technicians Expense Reports

•Booked Domestic/International Travel Arraignments

•Shipping and Receiving

•International Shipping

•Import/Export/Customs

•FedEx, UPS, DHL, UTI and various other LTL Freight Carriers

EDUCATION

Graduated from Council Rock High School in June 1999. Diploma Received. Attended Bucks County Community College for 3-4 years. Took basic courses in English, Math, Writing, Psychology, Computers and Business Management.

EMPLOYMENT SKILLS

•Developed ability to work in a fast-paced atmosphere

•Maintained excellent customer relations and developed customer rapport

•Diplomatically resolved customers complaints on as-needed basis

•Ability to follow instructions well and make decisions with no supervision

•Motivated and supervised 15+ employees on daily basis

•Maintained all record-keeping procedures without error

•Delegated responsibilities to employees to meet company’s expectations

•Effectively developed telephone communication skills and consistently met quotas

•Mailing, Faxing, Processing Expense Reports and making domestic and international travel arrangements for the services technicians

•Knowledge of Freight Transportation and Logistics

•Worked in Warehouse Environment preparing large crates and small packages for shipping, for domestic and international shipments to and from our location

EMPLOYMENT HISTORY

•Dispatching / Customer Service

Jillamy / Mode Transportation, Chalfont PA, November 2015 - February 2016

Per customers request setup transportation of full truckloads to move various types of products from one destination to another within the United States. Tracking was required until finally delivery. Handled incoming and out going calls, invoicing and billing.

• Customer Service Representative / Shipping & Receiving

Sandvik Mining and Construction, Bensalem PA, July 2013 – August 2014

Handled incoming calls from dealers & customers, responding to inquiries, resolving problems, placing orders and providing quotes on spare machine parts. Created shipping labels, prepare packages and arranged shipments for spare parts.

•Customer Service Representative / Dispatcher

Resolve Rooter Plumbing, Ivyland PA, December 2010 – July 2011

Managed incoming and outgoing calls for busy plumbing company. Scheduled and confirmed appointments with all customers. Coordinated technicians route for jobs, for that day/night. Standardized department filing system to increase efficiency.

•Administrative / Personal Assistant

PME Automation, Philadelphia PA, February 2009 – March 2009

Maintained the front desk and reception area in a neat and organized fashion. Handled incoming and outgoing correspondence, including mail, email and faxes. Managed daily office operations and maintenance of equipment.

•Shipping Coordinator / Administrative / Warehouse / Shipping & Receiving

LB Bohle, Warminster PA, September 2004 – August 2008

Scheduled and processed all inbound/outbound shipments, domestic and international. Managed the spare parts department, creating quotes, processed orders, handled customer inquiries, coordinated shipments, scheduled service calls and created invoices.

•Front House Manager / Server / Bartender

Gabrielle’s Restaurant, Levittown PA, February 1992-Present

Managed staff, greeted guests, maintained efficiency between staff, kitchen and guests, and supervised opening and closing procedures.

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