Customer Service Manager

DARYL KEITH MIDDLEBROOK

***** ****** **. **** *, Van Nuys, CA 91401 Cell: 818-***-**** acuq7a@r.postjobfree.com

Creative business professional with extensive project experience from concept to development is eager to assume accountability for excellent performance as a team contributor in a dynamic, cutting-edge organization.

SUMMARY OF QUALIFICATIONS

Thorough research skills: Internet research tools include Lexis/Nexis, EBSCOhost and Google.

Knowledge of contracts to include; drafting, reviewing and analyzing.

Directly supervise and coordinate activities of retail sales.

Proficient in script analysis, breakdown and summary, document writing and troubleshooting.

Service oriented – High priority of actively looking for ways to help customers.

Excellent verbal and written communication skills at all levels of an organization.

Served five years in the U.S. Army. Honorably discharged with the rank of Sergeant.

Computer Proficient: Word, Excel, PowerPoint, Imovie, Google Docs; Mac and PC. 45 WPM Typist.

EDUCATION

Bachelor of Fine Arts / Creative Writing

Full Sail University (online) Winter Park, FL GPA 3.72 Graduation 2017

Associate of Science / Film Production - Direction

Los Angeles Film School, Hollywood, CA GPA 3.49 2014

PROFESSIONAL CAREER HISTORY

PURE WATER SCIENCE Oct 2015 to Apr. 2016

SERVICE MANAGER

Scheduled and coordinated daily maintenance tasks for technicians based on urgency, served as the points of escalation (notification) for major incidents, worked with Sales Manager to identify and prioritize service improvements, ensured that tech service met customer satisfaction with 97% satisfaction rate

INDEPENDENT PROJECTS 2013 to 2015

Producer/Writer/Editor for the documentary The Making of Falling Like Dominoes in 2015

First Assistant Director for the television series, Drawing Bible Connections. Duties included; script breakdown, creating the shooting schedule, effective liaison between director, department heads and crew, and managed the actual shooting set and troubleshot any and all problems. January 2015

Writer/Producer/Director/Editor, the short film, The Amazing Laylynn Thomas in 2014

Producer/Co-Writer/ the short horror film Hell House in 2013.

NORTHERN SUN ENTERTAINMENT Panorama City, CA Feb 2006 to Present

MEMORABILIA COORDINATOR

Manage online vintage collectables store and maintain annual sales growth of 20% for five years consecutively.

Expertly research, purchase and resell vintage film memorabilia resulting in high level of customer confidence in accuracy of vintage products offered, resulting in client confidence and high repeat sales.

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