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SUMMER N SASSAMAN

Email: acuq5o@r.postjobfree.com

717-***-****

SUMMARY OF QUALIFICATIONS

14+ years in-depth experience in Administrative/Clerical support functions for various management personnel

14+ years Customer care call center experience

Excellent multi-tasking, interpersonal interactions, organizational, communication (both verbal and written), and documentation skills

Proficient in a fast-paced, deadline driven work environment

Strong self discipline, adaptation, prioritization, and problem solving skills

Various general office duties including; faxing, filing, scanning, copying, reporting, and emailing

Exceptional abilities to maintain production levels and support, work in a team environment or individually, and following policies and procedures

Ability to accurately type 15,000 keystrokes numeric and 65wpm

SOFTWARE DEVELOPMENT SKILLS

All versions of Windows, Microsoft Word, Excel, Access, Outlook, and Project

Various application software knowledge including; Lotus, Route Match TS, Lotus Notes, Kronos, DOPW (Promise)SAP, Captiva, and Novell

Savvy navigation skills in Internet Explorer, PA Medical Provider website, and e.FACTS

PROFESSIONAL EXPERIENCE

Commonwealth of Pennsylvania Dept. of Environmental Protection 02/14-06-15

Data Entry Operator

Responsibilities include the verification process for safe drinking water operators, updating operator information, validation of accuracy in applications and exams, processing operator checks into fee collection system, answering high volume telephone and email inquiries, maintain inventory control, mass mailing, and other general office duties as assigned

Commonwealth of Pennsylvania Dept. of Transportation 08/11-02/14

Data Entry Operator

Responsibilities include processing driver applications, validating driver data and status, running various monthly reports, answering high volume telephone and email inquiries, maintain inventory control, mass mailing, and other general office duties as assigned

DST Health Solutions 08/10-08/12

Data Capture Operator

Responsible for processing physician Gateway claims for payments, reporting, answering high volume telephone and email inquiries, maintain inventory control, mass mailing, and other general office duties as assigned

Center for Community Building Inc. 11/06-08/10

Customer Service Call Center Clerk

Responsible for customer scheduling, maintaining call center, daily computer program assignments, issuing monthly bus passes, cab fare, and mileage reimbursements, QA customer data via daily, monthly, and quarterly reporting, maintaining daily production goals, answering high volume telephone and email inquiries, maintain inventory control, mass mailing, and other general office duties as assigned

Commonwealth of Pennsylvania Dept. of Health 01/00-11/06

Clerk Typist 2/Leave Clerk

Responsible for maintaining bureau employee leave accruals into a computerized payroll system, VISA purchases, setup meetings, reporting, maintaining daily production goals, answering high volume telephone and email inquiries, maintain inventory control, mass mailing, and other general office duties as assigned

EDUCATION

03/12-present Harrisburg Area Community College

Major: Art

08/89-06/93 Steelton-Highspire High School

Major: College Prep

Diploma Received

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