Betsy Walters

**** ******** *****

Raleigh, NC **606

919-***-****

acuq0e@r.postjobfree.com

Qualifications Summary

Resourceful writer/editor:

I write and edit validated design documents for implementing and installing cloud infrastructure services and architecture; designs for virtual networking that include Big Data/Infrastructure/Software/Storage as a Service solutions.

I develop content and support documentation for Web-based content covering Marketing Operations topics, APIs, and other technologies for the end user.

I create content, edited audio and digital projects, and edited photos.

I research technological subjects and enjoy interviewing the experts.

Perceptive and curious conceptualist:

I assimilate complex information into a variety of formats to meet the end user’s level and needs.

I like looking at the big picture and I value the details.

I use my creative and interpersonal skills to provide appropriate solutions.

Software Skills Summary

DITA/XML, MadCap Flare, XMetal/XMart, Arbortext, HTML

Framemaker, MS Office Suite, Adobe Acrobat Professional, Google Sheets, Forms, and Drive

OpenStack Horizon, Rally/Agile

Camtasia, SnagIt, Paint, Visio, Final Cut Pro, Screenflow

Employment History

Marketing and Communications Writer

The Select Group

January to March 2016

Marketing Operations, Red Hat Inc. – Raleigh, NC

Create content for new department website; assist with design and launch.

Create how-to and short guides for systems and programs, such as Nurture and Campaign Programs.

Technical Writer

Randstad, Inc.

June to December 2015

Cisco Systems, Inc. – San Jose, CA

Cisco Intercloud Services – create guides, videos, and other materials supporting the CIS Marketplace solutions, IaaS, Storage as a Service, and APIs.

Quickly and efficiently learn GitHub and OpenStack as portals for information and new technologies.

Technical Writer

Randstad, Inc.

August 2014 to May 2015

Cisco Systems, Inc. – RTP, NC

Work with Engineers working to design and implement Virtual Management Systems for Service Providers.

Edit Cisco Validated Cloud Infrastructure Design documents.

Render Word documents for internal and external customers using Framemaker and Adobe’s Digital Assets Management system.

Technical Writer

Avispa Recruiting

April to June 2014

Riverbed Technology – Cary, NC

Update user guides and other materials to reflect new release of networking management interface software.

Technical Writer

Addeco Recruiting

October 2012 to January 2014

Cisco Systems, Inc. (Adecco) – RTP, NC

Develop, write, and edit information for developer-user.

Create multimedia tutorials.

Deliver documents in paper, multimedia and Wiki using Dreamweaver, Framemaker, Xmetal/DITA, and Captivate.

Clinical Training Development Specialist

(Contract)

April 2011 to August 2012

Hill-Rom Educational Services Group, Hill-Rom, Inc – Cary, NC

Design and write data sheets/tutorial flyers.

Create eLearning and training support materials for Clinical Training staff.

Design and layout of Hospital Alert badges and other branding materials.

Box Office/Event Assistant

(Part-time)

April 2011 to November 2012

Raleigh Little Theatre – Raleigh, NC

Customer service in box office for theatrical shows.

Theatre attendant at wedding events in Rose Gardens.

Content Developer and Writer

May 2010 to December 2010

College of Agriculture (CALS), NCSU – Raleigh, NC

Gather multimedia resources.

Design, write, edit video segment of proposed assessment program.

Manage voice talent and edit audio segments.

Document Writer/Editor

February 2010 to May 2010

Talecris Biotherapies RTL (Belcan TechServices) – Raleigh, NC

Write and review Pharma Quality Assurance Dept. SOPs and BPRs; MSDS.

Edit existing documents dealing with plasma therapies and lab tests.

Volunteer Coordinator

November 2009 to February 2010

Habitat for Humanity ReStore – Durham and Orange Counties, NC

Coordinate and implement all volunteer training, activities, and duties.

Design training and marketing materials.

Volunteer/Freelancer

January to November 2009

Following SDI layoffs – Cary/Raleigh, NC

Volunteer - volunteered for Special Olympics, Operation Catnip.

Freelance - personal household assistant, pet sitter, dog walker/trainer, house cleaner.

Technical Writer

July 2006 to January 2009

System Documentation, Inc. – RTP, NC

IBM documentation: IBM Host Access Transaction, SDK System z, cs390.

Create and edit documents using Framemaker, ID Workbench/DITA, Camtasia, and HTML.

Education

BA in English Literature (GPA 3.2), BA in Communications (GPA 4.0) – North Carolina State University

Drama K-12 Teacher Certification (GPA 3.8), Meredith College – Licensed 2003, Currently licensed

Neighborhood Playhouse, Acting, Voice, Dance training, New York, NY, 1984-1986

Volunteer/Memberships

Raleigh Little Theatre, Volunteer House Manager/Usher, Technical Crews (2011 to Present)

Operation CatNip TNR Program – LinkedIn Site Manager (2011 to 2014)

Member, Board of Directors, Suncreek HOA (2007 to 2009)

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