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Customer Service Manager

Location:
Mandeville, LA
Posted:
May 10, 2016

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Resume:

elton Thomas Bradley Jr.

ACCOUNTANT

OBJECTIVE

A high performing individual, demonstrating drive, enthusiasm and initiative, with the ability to work well under pressure and in a fast pace environment, consistently delivering quickly and accurately and able to prioritize to ensure deadlines are met whilst maintaining a high standard of analysis and insight. Versed in accounting, budgeting, forecasting and producing monthly financial reports as well as reviewing internal company processes to advise on any improvements which could be made.

EDUCATION

American InterContinental University Schaumburg, IL Master of Business Administration (MBA) Specialization in Accounting Delta Mu Delta Honor Society

Southern University and A&M College Baton Rouge, LA Bachelor of Science in Agriculture Economics

CORE COMPENTENCIES

RELEVANT EXPERIENCE

Florida State Government - Tallahassee, FL

Economic Analyst 2006 – 2015

Provided financial analysis and information that enables all areas of the company to make appropriate business decisions. Assisting in the development of systems and procedures to improve the quality and efficiency with which management information is produced.

Prepared and interpreted the actual monthly financial statements, forecasts, budgets and 5-year plans and reviewed the balance sheet reconciliations

Managed the corporate finance tasks including all financial, management and statutory accounting and reporting

Provided effective training to department financial contacts in the use of financial systems and information.

Created and prepared dashboard reports, benchmarking analysis, pro formas, and service line profitability reports.

Coordinated data loads from source financial systems into the Decision Support systems.

Presented and submitted financial data to Executive management Accounts Receivable/Payable Banking Products & Services Customer Service Relations Loan/Account Origination Financial Services General Ledger Financial Reconciliations Revenue Growth Generation Teamwork & Communication 1014 Tricia Drive, Slidell LA 70461

Mobile: 850-***-****

Home: 985-***-****

Email: acupzs@r.postjobfree.com

The Money Tree - New Orleans, LA

Branch Manager 2003 – 2006

Directly supervised a staff of eight, providing hands on training in selling and servicing insurance and financial products. In charge of ensuring that existing and new customer relationships are strengthened to continue to grow, and that revenue and profit targets are achieved.

Managed financial filings to evaluate credit worthiness of unsecured loans and mortgage backed security owners in the secondary market

Managed a successful sales team producing above average monthly sales ranging from $200k - $400k

Received Manager of the year awards in 2004 and 2005

Driving and managing the entire sales process – targeting to top prospects, identifying client solutions, negotiating and closing.

Achieved new business by leveraging existing relationships, prospecting, conducting market analysis and launching campaigns.

System Experience

KNOWLEDGE, SKILLS, AND ABILITIES:

Possessing strong numeric and analytical skills

Demonstrated ability to self-motivate and to balance competing deadlines in a fast-paced work environment

Intermediate/Advanced Excel skills creating complex spreadsheets and reports and experience using SAS to analyze large data sets

Excellent people skills, leadership skills and customer focus

•Word

•PowerPoint

•Access •Excel

Vlookup SPSS

Peach-

tree

Quick-

Books

References - Available Upon Request

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