Customer Service Administrative Assistant

Cristi Ruthven

The Woodlands, TX ***** C: 832-***-****

**********@*****.***

http://www.linkedin.com/pub/cristi-ruthven/12/9aa/815

Summary

Experienced office professional who excels at prioritizing, multitasking and follow through to achieve project goals. Provides professional customer service and issue resolution professionally and in a timely manner. Possesses excellent communication skills and works effectively individually or as an integral part of a team. I am seeking a long-term, full-time position where I can use the skills I currently possess and continue to grow and develop in my career.

Work Experience

Staffing Agencies – Houston, TX 10/2013 to Present

Various Assignments, including Administrative Assistant, Accounting Clerk, Receptionist and Project Assistant

Compile, sort and submit invoices

Research problematic accounts, ensure accurate invoices are submitted for collection of over $26 million

Scan documents and transfer to website, data entry, file, archive old files

Perform general administrative duties, generate form letters and spreadsheets, process expense reports

Schedule and coordinate airline, hotel and transportation reservations and local staff meetings

Responsible for furniture inventory, maintain office copiers and printers and general office supplies

Research, track and resolve accounting problems

Process outgoing mail, FEDEX/UPS packages and route incoming mail

Provide superior customer service receiving and routing inbound calls

Rulewave Global Logistics – Houston, TX 08/2006 - 10/2013

Receptionist/Administrative Assistant

Greeted, screened and directed all visitors, vendors and courier services

Answered and managed incoming calls

Managed and distributed office supplies while adhering to a fixed office budget

Arranged domestic and international travel, including hotel and transportation and local staff events

Directed deliveries, opened, stamped and distributed incoming mail, email and employee notices

Created and maintained log report for Export Department to monitor Ocean and Air Export

Assisted with researching and resolving accounts payable discrepancies

Maintained Power of Attorney, Receivable and Payable Books

Harrison Personnel – Houston, TX 08/1999 - 07/2006

Leasing Consultant

Proficient with AMSI and Rent Roll Software

Improved client retention by diligent follow-up calls and courtesy notes

Secured an average of 90% rental agreements each month. Completed final move-out walk-throughs for tenants

Carefully screened applicants for tenancy and developed sales and marketing plans

Verified resident complaints were handled promptly and scheduled contractors for maintenance issues

Software & Hardware Skills

Microsoft Word, Excel, Outlook & Access, SAP, MARS, ADP, Peachtree and Accounting familiarity, Oasis, Concur,

Typing 50 WPM, Pitney Bowes Mailing Equipment, Rent Roll & AMSI, Multi-Phone Line Systems

Education

Business Administration Major, Montgomery College - Conroe, TX

Nurse's Aide Certificate, Blinn College - College Station, TX

Certifications

Fair Housing Certificate 2006

Annual Transportation Security Administration (TSA) Certificate

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