Customer Service Manager
Resume:
Lynn Rowe
Brantford, Ontario
N*S-6L9
acupw1@r.postjobfree.com
To Whom It May Concern,
I am interested in the position you have advertised. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. I feel my skills are an ideal match.
I have 10+ years in customer service experience. I have been responsible for inventory, ordering, cash sheets, daily deposits, scheduling, all which take good organizational skills. I had to train, hire, review and supervise a staff of 30+ in a previous position which takes leadership skills. In my current position I am in constant contact with customers, helping them with billing related issues, technical issues, general inquiries, which take good problem solving and social skills.
I also have training in Microsoft Office and work on a computer on a daily basis.
Based on my experience and strong commitment to do more than is required, I know I can deliver similar results for you. I have enclosed my resume to provide more information on my strengths and career achievements. I look forward to speaking with you soon. Thank you for your time and consideration.
Lynn Rowe
acupw1@r.postjobfree.com
Lynn Rowe
26 Stanley St.Brantford, Ontario N3S6L9 Home Phone: 519-***-****/ 519-***-****
acupw1@r.postjobfree.com
Overview
Dedicated and organized individual motivated to strive and succeed in my place of employment in a professional manner.
Education
Assumption College School
1993-1997
High school Brantford, Ontario, Canada Advanced Mathematics, English, Science, Business courses
Work Experience
Wipro Ltd
7/2012-11/2014
Customer Service Agent
Assist customers via telephone, inbound and outbound. Maintain up-to-date knowledge of company policies regarding payments, returns and replacements. Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Resolve product/policy issues and shared benefits of new technology (audio/video equipment). Guarantee positive customer experiences and resolve all customer complaints. Direct calls to the appropriate individuals and departments. Ask open-ended questions to assess customer needs. Investigate and resolve customer inquiries.
No Frills, Brantford
11/2009 - 12/2011
Bakery Manager
Managed the retail portion of the bakery department.
Inventory management. Ordering of product.
Meeting with product representatives on a weekly
basis. Address complaints to ensure customer satisfaction
and comply with corporate expectations.
Zehrs Markets, Brantford
01/2007 - 09/2009
Photo lab Technician Processing, developing and printingphotographs (110, C-41, APS, digital). Handling and mixing chemicals. Maintenance of developing and printing equipment.Splicing negatives and packaging finished product.Handing cash, using a register, customer service, light cleaning.
Tim Hortons, Paris
05/2001 - 08/2008
Assistant Store Manager Plan, organize, direct, control and evaluate daily operations, Balance cash and complete balance sheets, cash reports, reconciliation and related forms, Control inventory, Respond to customer complaints, Ensure health and safety regulations are followed, Negotiate arrangements with suppliers for food and other supplies, Set staff work schedules and monitor staff performance, Train staff, Conduct performance reviews, Supervise staff, Hire new staff.
Professional Qualifications
Food safety certificate (2010). Speed of Service course, Team Building course, Effective Team Management course, Employee Legislation course (2006). Disability training (2012),
References Available Upon Request.
Contact this candidate