Microsoft Office Customer Service
Resume:
RUKISHA K. PARKER
Lithonia, GA30058
***********@*****.***
CAREER PROFILE
Results oriented, relationship driven Finance Professional with proven understanding of GAAP standards. Exemplary in problem-solving and identifying problems, and implementing corrective processes. Creative, reliable, flexible, self-reliant, positive attitude, team player, customer service oriented and strong work ethic. TECHNICAL EXPERTISE
Strong technical aptitude using: MS Word, Excel, PowerPoint, Access, Outlook, Visio, as well as Banner Self-Service, ImageNow, Chrome River, Aderant v7.5/CMS Open v5 accounting software, e-Billing, eBILLINGHUB, LEDES 98, iMANAGE, ARCS, Magic, Lotus Notes, ADP, Ultipro, eLabor, Serengeti, CounselLink, Casetrack, Corridor, Collobarati, and TyMetrix 360.
AREAS OF STRENGTH
Expense/Cost Accounting
Budget Reconciliations
Superior Research Skills
Ad Hoc Reporting
Contribute to Corporate Goals
Creating Manuals
Staff Training
Internal Controls
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
King & Spalding LLP 8/2014 - Present
Billing Analyst
Responsible for preparation and processing of bills which total over $2.5 million monthly.
Review and track client agreements, assuring that invoices are issued as early as possible and acceptances are requested/received in a timely fashion.
Handle ad-hoc requests and special projects requested by attorneys and complete vendor payment requests.
Use Microsoft Office to complete spreadsheets, research and analyze data and create presentations.
Manage and support over 10 key client accounts simultaneously with accounts billing in excess of $30 million in revenue yearly.
Resolve attorney and client billing issues. Main spreadsheets for clients. Supervise and provide assistance to other billing analyst.
Assist in the management and collection process for aged accounts greater than 30 days. Key Accomplishments:
Awarded a bonus and salary increase after seven months on the job.
Perform other duties as assigned by Director.
McDermott Will & Emery LLP 12/2012 - 8/2014
Billing Specialist Trainer
Compiled, analyzed and processed a high volume of Attorney bills to clients on a monthly basis for over 30 attorneys using Aderant Expert.
Executed complex bills, including but not limited to, multiple and/or tiered discounts, max billing rates, split payor billing and various customized billing as designed by the Practice Group.
Responsible for preparation and distribution of monthly WIP and A/R reports.
Successfully reconciled and researched client accounts, applied payments, and unapplied cash.
Worked cooperatively with Collections and Accounting staff to assist with accounts receivable issue resolutions.
Provided e-billing support and collaborated with finance personnel and attorneys to ensure compliance of outside counsel guidelines for E-billing clients.
Fostered positive relationships with customers through email and phone which increased client retention. Key Accomplishment:
Mentored and trained new billing specialist as directed. RUKISHA K. PARKER Resume, Page 2
PROFESSIONAL EXPERIENCE CONTINUED
Mayer Brown LLP 9/2007 – 5/2012
EBilling Analyst Billing Support Coordinator Billing Analyst Trainer
Successfully performed processing of eBilling submissions for the Hong Kong and United States offices totaling
$10 million monthly.
Supervised, mentored, and trained new hire billing analyst on financial application software Aderant/CMS Open.
Drafted policies, procedures, and user guides to improve productivity and compliance.
Responsible for preparation and distribution of monthly WIP and A/R reports.
Uncovered, analyzed, and troubleshoot system errors.
Created and processed monthly statements and reports and monitored next day billing procedures.
Oversaw submission of budget and accruals to quickly resolve rate issues.
Managed the maintenance of various eBilling systems pertaining to the setup of timekeepers, rates and matters.
Managed oversight of the day to day workflow of the billing analyst staff in the Chicago office.
Supervised and performed high level data analysis, financial reporting, and audited related compliance.
Ran SQL scripts to extract data for timekeeper rates, claim numbers, and client category matter groupings.
Succeeded in coordinating, providing input for, monitoring and improving business operational activities.
Subject Matter Expert - Understand the complete processes (system requirements, system limitations, forms, responsible parties, reporting capabilities, etc.) surrounding Aderant Expert/CMS Open. Key Accomplishments:
Traveled to Beijing and Hong Kong offices to train and support the billing department on Aderant/CMS Open billing module and monitor the performance of newly acquired offices.
Developed and implemented Draft Watermark procedures which reduced accounts receivables days sales outstanding to 33 days.
Promoted from Billing Analyst (2007 – 2008) to Billing Support Coordinator (2008 – 2010) to eBilling Analyst
(2011 – 2012).
Locke Lord Bissell &Liddell LLP 1/2006 - 9/2007
Managing Partner – Billing Coordinator Trainer
Appointed as billing liaison to the Billing and Collections Committee.
Reviewed existing business processes and made improvement recommendations.
Handled ad-hoc requests and special projects requested by attorneys.
Oversaw preparation of training materials and user guides.
Reviewed WIP accounts weekly, ensuring that billable costs are posted to WIP correctly and invoiced timely. Key Accomplishment:
Traveled to the Atlanta office during 2007 to assist with month end close process due to employee resignation. EDUCATION AND TRAINING
Master of Business Administration, South University Atlanta, Georgia
(Expected June 2016)
Bachelor of Arts, Organizational Management, Concordia University Chicago, River Forest, IL May 2014
PROFESSIONAL AFFILIATIONS AND HONORS
Delta Mu Delta (2016)
AACRAO Membership (2016)
Lean Six Sigma Yellow Belt (2016)
ADERANT Expert Chicago User Community (2012 – 2016) ILTA – International Legal Technology Association (2008 – 2014) LEDES Oversight Committee (2012 – 2016)
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